Dissecting Popular IT Nerds

Renard Henry Join Thousands changing the Mid-Market to Fortune 5000 with a growth mindset. Listen & Subscribe Now… ON THIS EPISODE ➤ How IT managers differ from IT Leaders ➤ More ways to effectively communicate technical concepts to non-technical executives ➤ Real-world examples of successful vendor management and relationship building ➤ Ways to handle stress at the executive level ➤ The importance of knowledge sharing in leadership.                                                             What happens when martial arts principles meet IT leadership? At Toyota Connected, the innovation hub for Toyota’s global operations, Renard Henry leads IT initiatives that power the future of automotive technology.  With 14...

Published: 20 May 2025

Cindy Novak – DeLaurell With over 30 years of experience, Cindy Novak – DeLaurell brings a refreshing perspective on transitioning into technology leadership. A licensed pilot who drives Sherman tanks and manages multi-million dollar IT budgets, she demonstrates how diverse experiences shape effective leadership. Cindy she brings a distinctive blend of life sciences expertise and IT leadership to her role as Director of R&D and Technical Operations Business Partner at Avidity Biosciences. She shares her unique journey from quality engineering to IT leadership while breaking barriers in tech. Listen now, discover: Why saying “no” to leadership roles can be...

Transcribed - Published: 8 May 2025

An ERP business killer’s use-case … fun times not to miss Arick Helmlinger, IT Manager of Business Systems and Data at RIX Industries, shares his path from software developer to IT leadership and managing a challenging ERP implementation during COVID-19. From his early days at Radio Shack to becoming the first in-house developer at RIX Industries, Arick discusses how asking for leadership opportunities and trusting his instincts shaped his career growth. He offers candid insights about the realities of managing enterprise software rollouts and building effective teams. Listen now, discover: The challenges of implementing an ERP system How...

Transcribed - Published: 2 May 2025

Mental Bandwidth Fascinating conversation with Fernando Higuera on his evolution from teenage electronics hacker to tech leader in cloud architecture and AI. Fernando shares his breaking point – sitting frozen on an airplane, unable to move after weeks of 20-hour workdays building a practice from scratch. This pivotal moment transformed his approach to leadership and life. Listen now, discover: How early electronics experimentation shaped his tech career path  Creating innovative vehicle-to-vehicle communication systems   How to Manage stress and burnout in high-pressure tech roles  The importance of trust and communication in tech leadership  ️ Using AI as...

Transcribed - Published: 24 April 2025

Chris Meyerpeter Chris Meyerpeter opens up about his remarkable path from Navy radioman to CIO, sharing candid insights about leading IT organizations and creating meaningful business impact through technology. He discusses the critical importance of understanding business operations, the pragmatic implementation of agile methodologies, and how to build high-performing IT teams that drive real business value. Listen now, discover: Security strategy integration with business objectives       How to balance agile methodologies in non-tech industries ✴  How to build strong IT teams through cultural transformation Building sustainable talent development programs✏️ How military service shaped Chris’s technology career path

Transcribed - Published: 17 April 2025

Kevin Eikenberry Kevin Eikenberry, seasoned leadership expert and author, shares deep insights on leading with flexibility while maintaining consistency. He explains why traditional leadership approaches fall short in today’s complex IT landscape and offers practical strategies for balancing stability with adaptability Why flexibility and consistency aren’t opposites but complementary qualities Listen now, discover: How to avoid the expertise trap that leads to micromanagement The critical difference between leading for compliance vs. commitment ⏳ Essential questions leaders must ask their teams Ways to maintain strategic vision while empowering your team ✏️ The vital balance between bird’s eye and...

Transcribed - Published: 10 April 2025

Scott Geschel Scott Geschel, CIO at Premier Outdoor Living, leads IT across multiple units with a business-first mindset shaped by roles at QVC and in semiconductors. A 23-year Air Force and National Guard veteran, he also enjoys farming and woodworking. Governance | Security | Ultimate AI IT’s true impact starts with governance and passionate teams…not just flashy tools. AI is the ultimate goal… What drives real-world results: 3 Non-Negotiables AI Demands Clean Data: Before predicting markets or optimizing workflows, fix data ownership. Dirty data? Forget AI. Cybersecurity Needs Passion: Detection tools only work with teams who are “passionate...

Transcribed - Published: 8 April 2025

Create raving end users that champion your IT department Dennis Zoesch, Director of IT Value Delivery at Wausau Supply Company. IT isn’t just about keeping systems running… It’s about driving measurable business impact. When IT is done right, it becomes the backbone of transformation. Here’s the reality: ✴ Security isn’t just tools… it’s the people. MDR solutions with network + endpoint sensors are key, but you need passionate specialists to interpret the data. ✴ AI’s biggest risk? Believing fake is real. Deepfakes are convincing fast, even savvy users get fooled. The stakes are higher than ever. ✴ Sales and IT...

Transcribed - Published: 27 March 2025

350- Practical security layering techniques, done right by Noah Mechnig-Giordano

Transcribed - Published: 21 March 2025

Trent Heiser, CIO at QC Supply, explains how going beyond traditional perimeter security is the only way forward in today’s dynamic landscape. Zero Trust is no longer an IT initiative. Whether you’re a CIO, CTO, IT manager, or just curious about how top leaders think… this episode will challenge how you view security in the modern enterprise.

Transcribed - Published: 13 March 2025

Denise Hatzidakis, CIO, CTO, CISO “The business owns the what and the why. IT owns the how. Together, we figure out the when.” Top IT leaders know how to speak the language of business, but rarely do they teach stakeholders how to speak to them. Denise Hatzidakis, is one the strongest forces in IT leadership right now. Whether you are a winning IT leader, CTO, CFO, or user on the network… everyone can walk away from this episode with a profound moment of thought and how round table execs should have more conversations with IT leadership.

Transcribed - Published: 6 March 2025

Lee Lahti, Information Technology, Cybersecurity Executive  Star Wars OG Lee Lahti has watched A New Hope over 300 times and has even rented entire theater for movie premieres twice. He is also an empathetic, hands-off leader who knows when to be hands-on, effectively handling pressure while keeping the team calm.

Transcribed - Published: 27 February 2025

Callan Schoonenberg Steering technology strategy at Wausau Supply Company, Callan Schoonenberg brings mechanical engineering, business and extensive manufacturing experience to her CIO role. Her background includes leadership positions at Eaton, complemented by Harvard Business Analytics training and an MBA, creating a unique perspective on technology leadership. Building Modern Manufacturing IT What makes a non-traditional path valuable in IT leadership? Through Callan Schoonenberg’s transition from mechanical engineering to CIO at Wausau Supply Company, we explore how diverse experiences shape effective technology leadership. Her story demonstrates why following passion over traditional career paths can lead to unexpected success.

Transcribed - Published: 8 February 2025

Meghan E. Cook Leading the New York State Division of Homeland Security and Emergency Services Cyber Incident Response Team, Meghan Cook brings a unique background in facilitation and public administration. Her approach combines relationship building with technical understanding to help local governments and school districts protect their technology infrastructure. Enabling Framework How do you lead effectively across multiple government agencies? Meghan Cook shares her journey from broadcast communications to directing New York State’s Cyber Incident Response Team, highlighting how facilitation skills and relationship building create successful outcomes in government technology. Her unique perspective shows why technical expertise alone isn’t enough to drive change in complex organizations.

Transcribed - Published: 30 January 2025

Ian Johnson Leading development at Stealth Startup as Head of Engineering, Full stack, Ian Johnson brings decades of experience from fintech to e-commerce. His approach combines hands-on technical expertise with collaborative leadership, focusing on building high-performing teams through trust and mutual respect. From Early Tech Explorer to Startup Engineering Leader What makes engineering teams truly effective? Ian Johnson shares his evolution from early tech enthusiast to Head of Engineering at Stealth Startup, discussing how trust and respect form the foundation of successful development teams. Through stories of both failures and successes, he demonstrates why technical expertise must be balanced with strong leadership principles.

Transcribed - Published: 23 January 2025

Maximo Bredfeldt Leading technology initiatives at Longship as Chief Information Officer, Maximo Bredfeldt brings 25 years of experience in managed services and security. His approach combines practical problem-solving with deep technical expertise, focusing on understanding business processes to create effective security solutions. The Corporate Espionage What makes an effective cybersecurity strategy? Maximo Bredfeldt shares his journey from taking apart toys to protecting enterprises, highlighting how understanding business processes is crucial for security success. Through compelling stories of corporate espionage and social engineering, he demonstrates why technical solutions alone aren’t enough to protect modern organizations.

Transcribed - Published: 16 January 2025

Adam Krob Leading technology initiatives in the construction industry, Adam Krob brings strategic vision to AI implementation. His approach combines practical technology application with business process improvement, focusing on creating measurable value through innovative solutions while maintaining operational excellence. What the 404 is an AI steering committee?  How can IT leaders separate AI hype from real value? Adam Krob shares his experience implementing AI solutions in construction technology, discussing practical applications from takeoff automation to intern training. His insights on building AI steering committees and measuring implementation success offer concrete strategies for technology leaders seeking to maximize AI’s potential.

Transcribed - Published: 9 January 2025

Peter Seliga With 25 years of technology experience, Peter Seliga is transforming soul crushing IT into Inspiring Leadership, he brings deep insights from both technical and leadership roles. Currently working at a rocket company, he specializes in building resilient teams through authentic leadership and creating environments where people can be themselves while delivering exceptional results. Transforming Soul Crushing IT into Inspiring Leadership How do you transform soul-crushing IT into an inspiring workplace? Peter Seliga shares his 25-year journey in technology leadership, discussing how authenticity and vulnerability create stronger teams. Through the lens of a major CrowdStrike incident, he demonstrates how genuine leadership enables teams to tackle critical challenges effectively.

Transcribed - Published: 7 January 2025

Jeff Cann Leading technology initiatives at Encore Electric, Jeff Cann brings a scientific mindset to IT leadership. His approach combines strategic planning with grassroots innovation, focusing on transforming construction through technology while maintaining strong relationships across all organizational levels. From Shadow IT to Innovation: Transforming Business Through Technology How do you manage IT priorities in a resource-constrained industry? Jeff Cann shares his approach to leading technology initiatives at Encore Electric, discussing how clear communication frameworks and embracing user innovation can drive business success. His unique perspective on managing shadow IT and fostering collaboration offers fresh insights for technology leaders.

Transcribed - Published: 26 December 2024

Jeff Schmidt Starting with a crashed DOS system in 1990, Jeff Schmidt has grown through roles in software development, data warehousing, and infrastructure management. Currently serving as Vice President of Information Technology and Security at a healthcare company, he brings practical experience in balancing innovation with security requirements. Risk Assessment and Business Value: Jeff Schmidt’s IT Leadership Journey What lessons can we learn from a three-decade journey in IT? Jeff Schmidt shares his evolution from breaking his dad’s computer to leading healthcare IT security, discussing the critical importance of risk assessment, business understanding, and customer service. His experience spans from early DOS days to modern AI implementation, offering practical insights on balancing technology solutions with business needs.

Transcribed - Published: 22 December 2024

Paul Knight Currently serving as VP of Information Technology and CISO at Turntide Technologies, Paul Knight brings 25 years of experience across various IT disciplines. His unique background includes roles in defense, aerospace, and automotive manufacturing, bringing both operational and security expertise to startup environments. Balancing IT and Security Leadership in Startups How do you effectively manage both IT operations and security oversight in a startup environment? Paul Knight shares his experience as VP of IT and CISO at Turntide Technologies, discussing the challenges of wearing multiple hats, building effective teams, and maintaining proper governance while supporting rapid growth in automotive technology manufacturing.

Transcribed - Published: 22 December 2024

Sarfraz Shaikh Starting in marketing communications, Sarfraz Shaikh has spent 14 years at OneMesa, evolving into the Director of IT role. His unique background combines communications expertise with technology leadership, managing IT operations across four distinct business units in the oil, gas, and drilling industries. Leading IT Through Business Growth and Transformation What does it take to manage IT across four distinct businesses during significant growth? Sarfraz Shaikh shares his 14-year journey from marketing professional to IT Director at OneMesa, discussing how to balance standardization with flexibility, maintain security across diverse operations, and build trust through strategic leadership.

Transcribed - Published: 22 December 2024

Mark Ellestad Mark Ellestad serves as Director of IT and Digital Transformation at Moses Lake Industries, a chemical manufacturing company supporting the semiconductor industry. He is also co-founder of Better Tools LLC, providing consulting and coaching services. With experience as both an educator and technology leader, Mark brings unique perspectives on learning, leadership and digital transformation. Learning, Leading and Evolution: Mark Ellestad’s IT Leadership Philosophy How can manufacturing companies embrace digital transformation while maintaining quality and consistency? In this episode, Mark Ellestad, Director of IT and Digital Transformation at Moses Lake Industries, shares insights on implementing agile methodologies in manufacturing...

Transcribed - Published: 21 December 2024

Gavin Megnauth  With a career spanning from British Airways to his current role as CIO at MedPro Staffing, Gavin Megnauth has honed his skills in navigating complex IT landscapes. His expertise lies in leveraging technology to solve critical business challenges, particularly in healthcare staffing. Gavin’s approach emphasizes the importance of understanding both technical and business perspectives to drive innovation and growth. Breaking Through IT Barriers: A British Perspective on Leadership How can IT professionals elevate their careers and make a real impact? In this episode, Gavin Megnauth shares his journey from junior programmer to CIO, highlighting the critical importance of...

Transcribed - Published: 21 December 2024

Paul Knight Currently serving as VP of Information Technology and CISO at Turntide Technologies, Paul Knight brings 25 years of experience across various IT disciplines. His unique background includes roles in defense, aerospace, and automotive manufacturing, bringing both operational and security expertise to startup environments. From IT Support to Strategic Leadership How do you effectively manage both IT operations and security oversight in a startup environment? Paul Knight shares his experience as VP of IT and CISO at Turntide Technologies, discussing the challenges of wearing multiple hats, building effective teams, and maintaining proper governance while supporting rapid growth in automotive...

Transcribed - Published: 21 December 2024

Jeff Schmidt Starting with a crashed DOS system in 1990, Jeff Schmidt has grown through roles in software development, data warehousing, and infrastructure management. Currently serving as Vice President of Information Technology and Security at a healthcare company, he brings practical experience in balancing innovation with security requirements. Jeff Schmidt: From DOS Commands to Healthcare IT Leadership What lessons can we learn from a three-decade journey in IT? Jeff Schmidt shares his evolution from breaking his dad’s computer to leading healthcare IT security, discussing the critical importance of risk assessment, business understanding, and customer service. His experience spans from early...

Transcribed - Published: 19 December 2024

Paul Knight Currently serving as VP of Information Technology and CISO at Turntide Technologies, Paul Knight brings 25 years of experience across various IT disciplines. His unique background includes roles in defense, aerospace, and automotive manufacturing, bringing both operational and security expertise to startup environments. When Security and IT collide: The startup challenge How do you effectively manage both IT operations and security oversight in a startup environment? Paul Knight shares his experience as VP of IT and CISO at Turntide Technologies, discussing the challenges of wearing multiple hats, building effective teams, and maintaining proper governance while supporting rapid growth...

Transcribed - Published: 12 December 2024

Butchi Pinnamaraju Butchi Pinnamaraju serves as the Director of IT Supply Chain at BridgeBio, an early-stage pharmaceutical company. With a background in mechanical engineering and industrial engineering, Butchi has held leadership roles at major organizations including Google, the United Nations, and SAP. His global experience spans India, Europe, and the United States, giving him a unique perspective on cross-cultural leadership in the tech industry. From India to Silicon Valley: Butchi Pinnamaraju’s Journey in Global IT Leadership How can IT leaders effectively navigate diverse cultural environments while driving innovation? In this episode, Bucci Pinamaraju, Director of IT Supply Chain at BridgeBio, shares his journey from a small town in India to leadership roles in global tech companies. Butchi offers insights on empathetic leadership, the importance of technical expertise, and how cultural differences shape project management across Europe and the United States.

Transcribed - Published: 2 December 2024

Sarfraz Shaikh Starting in marketing and communications at OneMesa, Sarfraz Shaikh transitioned to IT leadership through initiative and problem-solving. Now serving as Director of IT, he oversees technology across four distinct business units, bringing a unique blend of communication skills and technical expertise to the role. Your IT strategies silently suffocate growth, here is why. How do you manage IT across multiple business units during rapid growth? In this episode, Sarfraz Shaikh shares his experience leading technology for OneMesa’s four distinct companies, discussing the evolution from small business to mid-market operations, the importance of user engagement, and how IT can...

Transcribed - Published: 29 November 2024

Mark Ellestad Mark Ellestad serves as Director of IT and Digital Transformation at Moses Lake Industries, a chemical manufacturing company supporting the semiconductor industry. He is also co-founder of Better Tools LLC, providing consulting and coaching services. With experience as both an educator and technology leader, Mark brings unique perspectives on learning, leadership and digital transformation. Fact or fiction?: There is no digital transformation only transformers. How can manufacturing companies embrace digital transformation while maintaining quality and consistency? In this episode, Mark Ellestad, Director of IT and Digital Transformation at Moses Lake Industries, shares insights on implementing agile methodologies in...

Transcribed - Published: 21 November 2024

Gavin Megnauth With a career spanning from British Airways to his current role as CIO at MedPro Staffing, Gavin Megnauth has honed his skills in navigating complex IT landscapes. His expertise lies in leveraging technology to solve critical business challenges, particularly in healthcare staffing. Gavin’s approach emphasizes the importance of understanding both technical and business perspectives to drive innovation and growth. Gavin Megnauth Reveals the Key Skills You Need to Have to Move Up in IT How can IT professionals advance their careers and make a meaningful impact? In this episode, Gavin Megnauth shares his IT career progression from junior...

Transcribed - Published: 6 November 2024

Jacob Jones Jacob Jones serves as Vice President of Information Technology at Sellars, bringing experience from Fortune 500 companies like Foot Locker and Manpower Group. With a background spanning healthcare, manufacturing, and retail industries, Jacob brings valuable insights on leading technology teams in different organizational contexts. Jacob Jones on Leading IT Through Different Company Sizes How does IT leadership differ between Fortune 500 and mid-sized companies? In this episode, Jacob Jones, VP of Information Technology at Sellars, shares insights from his career journey across different industries and company sizes. Jacob discusses the rewards of faster execution in mid-sized companies, the importance of maintaining authenticity as a leader, and how to build effective teams through collaboration and knowledge sharing.

Transcribed - Published: 24 October 2024

Darin Ward With a background in telecom technology and extensive experience in managing PBX systems, Darin Ward brings expertise in navigating the challenges of the industry. From discussing security awareness to highlighting the potential benefits of telecom advancements, Darin offers valuable insights into optimizing operations and leveraging modern solutions for improved efficiency. Optimizing Your Legacy Telecom with Darin Ward: Consolidating Systems, Cutting Costs, and Enabling the Business In this episode, Darin Ward discusses how organizations can modernize aging telecommunications infrastructure to improve efficiency and reduce costs. Transitioning to cloud-based systems introduces challenges related to connectivity, redundancy and lost features. The conversation highlights strategies for balancing the transitions risks and rewards when modernizing telecommunications systems.

Transcribed - Published: 21 October 2024

Seth Yeack on Relevancy in IT and Connecting with End Users & Future of IT How can IT professionals stay relevant in a rapidly changing tech landscape? In this episode, Seth Yeack, IT Manager at Dazpak, shares his journey from Army cabling to managing IT for a packaging company. Seth offers insights on understanding business needs, automating processes, and using AI effectively in IT. He emphasizes the importance of connecting with end users, continuous learning, and adapting to new technologies to drive business value. ———————————— Seth Yeack Seth Yeack serves as the IT Manager at Dazpak, a packaging company that produces materials for major brands like Starbucks and McDonald’s. With a background in Army communications and self-taught programming skills, Seth brings a unique perspective to IT management. He emphasizes the importance of understanding business needs, automation, and continuous learning in the IT field.

Transcribed - Published: 16 October 2024

Yash Murali Yash Murali is the Chief Technology Officer at Therabody, a leading wellness technology company known for inventing percussive massage therapy devices. With experience as both a CIO and CTO, Yash has a track record of leading technology teams in private equity-backed companies, driving growth and efficiency. He brings expertise in areas like e-commerce, mobile apps, and leveraging technology to drive business value. Yash Murali on Leadership in Private Equity and Consumer Tech How can technology leaders drive growth and efficiency in private equity-backed companies? In this episode, Yash Murali, CTO of Therabody, shares insights from his career journey and experience leading tech teams in fast-paced environments. Yash discusses the differences between CIO and CTO roles, strategies for aligning teams around business objectives, and his approach to fostering transparency and trust. He also offers advice for aspiring tech leaders on staying adaptable and supporting their teams’ growth.

Transcribed - Published: 10 October 2024

Jon Scarpa Jon Scarpa is the Director of IT at RDAbbott, bringing years of experience in IT leadership and a focus on effective communication and user-centric design. With over 20 years of experience in IT leadership roles, Jon focuses on leveraging technology to drive business value and improve processes. He is passionate about building strong teams and mentoring IT professionals to grow their skills and careers. His approach emphasizes simplifying complex technical concepts to drive business value and improve user adoption of IT solutions. Jon Scarpa’s Advice for Effective IT Communication and User Experience In this bonus segment, Jon Scarpa discusses the importance of simplifying IT presentations and focusing on user experience. He emphasizes the need to avoid overwhelming audiences with technical jargon and instead focus on conveying key messages that solve specific problems. Jon shares insights on effective communication in IT leadership and the value of designing solutions with the end-user in mind.

Transcribed - Published: 7 October 2024

Jon Scarpa Jon Scarpa is the Director of IT at RDAbbott, a chemical manufacturing company operating throughout North America. With over 20 years of experience in IT leadership roles, Jon focuses on leveraging technology to drive business value and improve processes. He is passionate about building strong teams and mentoring IT professionals to grow their skills and careers. Jon Scarpa on People-First IT Leadership, Building Trust, and Driving Business Value. How can IT leaders move beyond just “keeping the lights on” to become strategic drivers of business value? In this episode, Jon Scarpa, Director of IT at RDAbbott, shares his people-first approach to IT leadership. Jon discusses the importance of understanding business needs, building trust through relationships, and leveraging technology to support people and processes. He offers practical advice on communicating IT value to executives and growing your team’s skills while partnering with outside experts.

Transcribed - Published: 3 October 2024

Brian Mccarte Brian Mccarte serves as the Director of Information Technology at Cozzini bro, the nation’s largest knife sharpening rental fiirm. With a background in manufacturing and software development, Brian has led the transformation of Cozzini into a data-driven SaaS company. His expertise spans AI implementation, ERP systems, and building strong relationships between IT and business units. From Knife Sharpening to SaaS: Brian Mccarte’s Journey in Transformational IT Leadership & Gen AI How can IT leaders leverage AI and data to drive business value? In this episode, Brian Mccarte, Director of Information Technology at Cozzini Bros, shares insights on implementing AI for customer predictions, transforming a traditional business into a data-driven SaaS company, and building confidence in IT through relationship-building and problem-solving. Brian discusses the challenges and successes of developing custom AI solutions, the importance of understanding business needs, and his vision for the future of IT leadership.

Transcribed - Published: 30 September 2024

Thomas Dewar Thomas Dewar serves as the CIO at Acupath Laboratories. With a background in psychology and self-taught programming skills, Thomas brings a unique perspective to IT leadership. His career spans various industries, including child protective services, healthcare, and software development. Thomas’s approach emphasizes understanding business needs, user experience, and continuous improvement in IT operations. Thomas Dewar on Mistake-Proofing IT and Understanding Business Needs How can IT leaders create more reliable systems and align technology with business needs? In this episode, Thomas Dewar, CIO at Acupath Laboratories, shares insights on applying the concept of poka-yoke (mistake-proofing) to IT, understanding business processes, and creating user-friendly solutions. Thomas discusses his journey from psychology major to IT leader and offers practical advice for improving IT operations and communication with business stakeholders.

Transcribed - Published: 26 September 2024

Thomas Dewar Thomas Dewar has been working in IT since the late 1970s, starting with programming on early home computers. With a background in psychology, Thomas    brings a unique perspective to IT leadership, focusing on communication, problem-solving, and understanding business needs. His experience spans various industries and roles, giving him valuable insights into the challenges and opportunities in modern IT management. Thomas Dewar on IT Leadership, Building Trust, Communication, and Problem-Solving How can IT leaders improve communication, build trust, and solve business problems? In this episode, Thomas    Dewar shares insights from his long career in IT, starting with his early days of programming in the 1970s. Thomas    discusses the importance of understanding business needs, communicating effectively with executives, and applying concepts like “Love It or List It” to IT decision-making. He also explores the psychological aspects of IT work and offers advice on building trust in a skeptical environment.

Transcribed - Published: 23 September 2024

Jason Conley Jason Conley serves as the Chief Technology Officer and VP of Products and Engineering, bringing extensive experience in telecom and CX technology to his role. With a background in healthcare IT, Jason focuses on leveraging technology to improve patient engagement and operational efficiency. His expertise spans from traditional telecom systems to modern AI-driven CX solutions. From Cost Center to Strategic Enabler: Jason Conley on CX Technology and AI in Healthcare IT How can IT leaders leverage CX technology and AI to improve patient engagement and operational efficiency in healthcare? In this episode, Jason Conley, Chief Technology Officer and VP of Products and Engineering, shares insights on aligning business objectives across departments, the strategic value of IT, and practical applications of AI in contact centers. Jason discusses how modern CX solutions can reduce friction in patient interactions, improve appointment scheduling, and drive better health outcomes.

Transcribed - Published: 19 September 2024

Brad Richardson Brad Richardson is a consultant, speaker, and community builder with a diverse background that includes a career as an IT director and a touring musician. He is passionate about improving mid-management practices and creating more empathetic workplaces. Brad is working on initiatives like ‘The Silent Revolution’ and ‘The Corporate Interface’ to help businesses apply innovative principles across their organizations and improve employee experiences. Brad Richardson on Empathetic IT Leadership and Building Team Trust How can IT leaders create more empathetic and effective workplaces? In this episode, Brad Richardson- consultant, speaker, and community builder with a diverse background that includes a career as an IT director and a touring musician- shares his unique perspective on leadership that emphasizes empathy, transparency, and employee development. Brad discusses his “Silent Revolution” initiative to improve mid-management, the importance of advocating for technical needs, and how his experiences as a touring musician have shaped his approach to IT leadership.

Transcribed - Published: 12 September 2024

Trevor StClair Trevor StClair serves as the Information Technology Manager at Improve Health Clinics, PLLC, overseeing technology operations across multiple locations in the eastern United States. With experience in healthcare, agriculture, telecom, and MSPs, Trevor brings a diverse background to his current role. He is passionate about effective leadership, continuous learning, and balancing technical expertise with personal interests like flying and event organization. Trevor St. Clair on IT Leadership and MSP How can IT leaders effectively manage teams and drive innovation in healthcare settings? In this episode, Trevor St. Clair, IT Manager at Improve Health Clinics, shares his journey through various IT roles and industries. Trevor offers insights on leadership, the challenges of working in MSPs, and the importance of trust and empathy in managing tech teams. He also discusses his unique experiences as a pilot and event organizer, highlighting the diverse skills IT leaders bring to their roles.

Transcribed - Published: 9 September 2024

Eric Scheider Eric Scheider is an experienced enterprise architect with a background in healthcare IT. He has worked with major organizations like Humana and Optum, focusing on aligning business strategies with technology solutions. Eric’s career journey has taken him from developer roles to leadership positions, giving him a unique perspective on the challenges and opportunities in IT management. Eric Scheider on Enterprise Architecture and IT Leadership How can IT leaders effectively bridge the gap between business strategy and technology implementation? In this episode, Eric Scheider, an experienced enterprise architect, shares insights from his career in healthcare IT. Eric discusses the role of enterprise architecture in aligning business goals with technology solutions, the challenges of managing offshore teams, and offers advice for aspiring IT leaders.

Transcribed - Published: 5 September 2024

Yousif Asfour Yousif Asfour serves as the Chief Innovation and Transformation Officer at American University of Beirut. With a background in hardware engineering and international IT leadership, Yousif brings a unique perspective to driving IT innovation in higher education. He is co-author of the book “From Geek to Lead: A Techie’s Guide to Leadership” and has extensive experience in bridging cultural gaps in global IT organizations. Yousif Asfour on International IT Leadership and Innovation How can IT leaders navigate cultural differences and drive innovation in global organizations? In this episode, Yousif Asfour, Chief Innovation and Transformation Officer at American University of Beirut, shares his journey from hardware engineering to international IT leadership. Yousif offers insights on cross-cultural communication, the importance of relationships in leadership, and strategies for driving technological transformation in higher education.

Transcribed - Published: 2 September 2024

Seth Yeack Seth Yeack serves as the IT Manager at Dazpak, a packaging company that produces materials for major brands like Starbucks and McDonald’s. With a background in Army communications and self-taught programming skills, Seth brings a unique perspective to IT management. He emphasizes the importance of understanding business needs, automation, and continuous learning in the IT field. Seth Yeack on Relevancy in IT and Connecting with End Users & Future of IT How can IT professionals stay relevant in a rapidly changing tech landscape? In this episode, Seth Yeack, IT Manager at Dazpak, shares his journey from Army cabling to managing IT for a packaging company. Seth offers insights on understanding business needs, automating processes, and using AI effectively in IT. He emphasizes the importance of connecting with end users, continuous learning, and adapting to new technologies to drive business value.

Transcribed - Published: 29 August 2024

Sean Kelly Sean Kelly serves as the Director of Cyber GRC and Data Protection at Highmark Health, a national blended health organization headquartered in Pittsburgh, PA. With a background in IT and cybersecurity, Sean brings a wealth of experience in remote team management and organizational leadership. In addition to his role at Highmark, Sean is also a reporter for the Cybersecurity Headlines podcast, part of the CISOSeries. Building Trust and Developing Talent: Insights from Sean Kelly How can IT leaders effectively manage remote teams and foster career growth? In this episode, Sean Kelly, Director of Cyber GRC and Data Protection at Highmark Health, shares his insights on remote leadership, building trust with team members, and supporting professional development. From his experiences transitioning to remote work during the pandemic to his views on organizational culture, Sean offers practical advice for both aspiring and seasoned IT leaders.

Transcribed - Published: 28 August 2024

David Johnson Jr David Johnson serves as the IT Manager at OTJ Architects, an award-winning architecture firm with offices throughout the US. With a background that includes roles at Apple and experience managing small IT teams, David brings a unique perspective on training, development, and the evolving role of IT in modern businesses. His approach emphasizes the importance of communication skills and adaptability in the tech industry. David Johnson on Training, Development, and the Future of IT How can IT leaders balance technical skills with human-centric approaches? In this episode, David Johnson, IT Manager at OTJ Architects, shares his insights on training and development in IT, the importance of communication skills, and his views on hybrid work. From his experiences at Apple to managing a small IT team, David offers practical advice on creating value, justifying IT budgets, and preparing for the future of technology in the workplace.

Transcribed - Published: 26 August 2024

Jakub Jedrzejczak Jakub Jedrzejczak serves as the Director of Information Technology for the Town of Leesburg, Virginia. With 27 years of experience in the IT industry, including 8 years in the private sector and 19 years in public sectors, Jakub brings a wealth of knowledge and innovative approaches to technology leadership. His background includes managing diverse IT environments, from supporting library systems to police departments and utilities. Jakub is also passionate about education and has experience teaching AI classes for leadership. Jakub Jedrzejczak on Creating Inspiring Environments in IT Leadership How can IT leaders create environments where team members thrive? In this episode, Jakub Jedrzejczak, Director of Information Technology for the Town of Leesburg, Virginia, shares his unique approach to leadership and team management. From his innovative onboarding process using value cards to his insights on AI and quantum computing, Jakub offers a fresh perspective on cultivating curiosity, understanding individual motivations, and creating an environment where people can inspire themselves.

Transcribed - Published: 22 August 2024

Andy Ivey Andy Ivey serves as CIO at Carollo Engineers, where he leads a team of 47 IT professionals supporting a company of 1500 employees. With over 20 years of experience in IT, Andy brings a pragmatic and business-focused approach to technology leadership. His emphasis on providing exceptional user support, streamlining processes, and aligning IT with business goals has helped transform Corolla’s IT department into a strategic asset. Andy Ivey on Embracing IT as a Utility and Going to War for Your Business How can IT leaders reframe their role and drive real business value? In this episode, Andy Ivey, CIO at Carollo Engineers, challenges conventional wisdom about IT leadership. From embracing IT’s role as a utility to adopting a warrior mindset in business competition, Andy offers fresh perspectives on managing tech teams, proving ROI, and creating a positive work culture. His practical advice on project management, celebrating successes, and hiring strategies provides actionable insights for IT leaders looking to make a bigger impact.

Transcribed - Published: 21 August 2024