325- From Cost Center to Strategic Enabler: Jason Conley on CX Technology and AI in Healthcare IT

Dissecting Popular IT Nerds

Technology

5 • 49 Ratings

🗓️ 19 September 2024

⏱️ 54 minutes

🔗️ Recording | iTunes | RSS

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Summary

Jason Conley Jason Conley serves as the Chief Technology Officer and VP of Products and Engineering, bringing extensive experience in telecom and CX technology to his role. With a background in healthcare IT, Jason focuses on leveraging technology to improve patient engagement and operational efficiency. His expertise spans from traditional telecom systems to modern AI-driven CX solutions. From Cost Center to Strategic Enabler: Jason Conley on CX Technology and AI in Healthcare IT How can IT leaders leverage CX technology and AI to improve patient engagement and operational efficiency in healthcare? In this episode, Jason Conley, Chief Technology Officer and VP of Products and Engineering, shares insights on aligning business objectives across departments, the strategic value of IT, and practical applications of AI in contact centers. Jason discusses how modern CX solutions can reduce friction in patient interactions, improve appointment scheduling, and drive better health outcomes.

Transcript

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0:00.0	Everyone out there listening, welcome back to dissecting popular IT nerds.
0:08.1	Jason Conley, hoping I'm pronouncing that right and phonetically doing this correctly.
0:13.1	Chief Technology Officer, Vice President of Products and Engineering and Technology.
0:19.4	Either way, Chief Technology Officer, and I'm excited to have
0:23.6	you on the show for a couple of reasons. Number one, you are one of the few. It's a rarity that we
0:30.2	find someone that is a CTO, CIO, IT director, VP of IT, whatever, with an extensive background in telecom that really
0:39.8	understands telecom.
0:40.8	Telecom is usually the, I don't know, what do we call it, red-headed stepchild, hated part
0:46.7	portion of the business.
0:47.9	People don't necessarily always love that, but you kind of really know it well.
0:53.8	Is that a fair statement?
0:55.8	Well, it's a fair statement and actually, you know, things get dismissed when they become
1:01.2	just expected to be there like utilities.
1:03.7	Your electricity goes out, guess what?
1:05.8	Oh, it's a big deal.
1:06.5	But nobody thinks that, you know, electricity is, you know, this sexy thing that, you know, any more.
1:14.9	Guess what?
1:15.3	When it goes off, everybody's like, oh, my gosh, how could this be possible?
1:19.2	Yes.
1:20.4	Yes.
1:21.1	And it does happen.
1:22.6	Or it's a, so telecom, if I was to survey and just guess, I'm assuming it is either a siloed product in many organizations, or it's a, oh, no, we migrated to teams a couple years ago and we don't even think about that anymore.
	...

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