InsTech - insurance & innovation with Matthew Grant

What if underwriters could instantly triage submissions and reduce time spent on repetitive admin, without changing how they work? Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the company’s underwriting workbench is embedding AI into core workflows to help underwriters write more business, more profitably. Now on its third feature with InsTech, Send has evolved from an early-stage start-up to one of the UK’s leading underwriting platforms. Matt shares how Send’s latest innovations including agent workflows and AI-powered triage, are making decision-making faster all while running quietly behind the scenes. Key Talking Points How Send is digitising complex underwriting workflows to reduce friction and increase speed. How agent workflows are breaking down underwriting into manageable AI-driven tasks. Send’s triage tools helping underwriters prioritise high-value business in real-time. Why GenAI is less about disruption and more about quiet, seamless transformation. How Send balances “build v buy” to offer agility without sacrificing functionality. Why clients working with Send are seeing faster quote turnaround and improved broker response. The importance of automating the “boring bits” so underwriters can focus on value. Matt’s prediction on why AI agents and not flashy features will drive the next wave of adoption. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Matt McGrillis on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how AI agents are transforming underwriting workflows by automating repetitive tasks and enabling faster decision-making. Specify the types of underwriting tasks best suited for AI agents and automation. Identify key challenges insurers face when adopting AI tools and how Send supports clients through that transformation. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 353 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 4 May 2025

Attracting and retaining talent in the London Market is an evolving concern, with the PwC CEO Survey revealing that 93% of respondents either recognise the need to change or are already adapting their strategies to address it. Let’s discuss how! In this special podcast episode done in partnership with PwC, we invited Anna Craston, Senior Manager, to host a panel discussion to explore the critical trends shaping talent management in the London insurance market.  She’s joined by fellow PwC colleague Simone Ritson, Phoebe Thomas from CFC, Jacinta Chiang from WTW and Alfie Holt from Marco Capital to share their firsthand experiences and insights. Together, they discuss how companies can build inclusive cultures, the shifting expectations of new talent and what organisations must do to stay competitive in a rapidly evolving landscape. This episode dives deep into why attracting diverse talent is just the beginning and why inclusion, development and purpose are the real keys to retention. Key talking points: Understand why changing employee expectations are reshaping the London insurance market. Learn how AI, automation, and technology are driving new workforce capabilities. Explore the historic challenges in attracting diverse talent to the London market — and how that's starting to change. Examine the impact of culture, career growth, and leadership development on employee retention. Discover the importance of outreach programs to schools and universities in broadening insurance career awareness. Hear why inclusion, not just diversity, is critical for long-term workforce engagement. See how mentorship, reverse mentoring, and visible career pathways can support retention. Get practical ideas for fostering inclusion, from flexible working to cultural days and accessible networking events. For more information, you can read PwC’s Transforming the London Market report.  Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe the current challenges and evolving expectations around attracting and retaining talent in the London market. Explain how diversity and inclusion initiatives can move from hiring strategies to meaningful cultural change that fosters retention. Identify the most effective strategies companies can use to make the London insurance market more appealing to diverse, next-generation talent. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 351 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 27 April 2025

Attracting and retaining talent in the London Market is an evolving concern, with the PwC CEO Survey revealing that 93% of respondents either recognise the need to change or are already adapting their strategies to address it. Let’s discuss how! In this special podcast episode done in partnership with PwC, we invited Anna Craston, Senior Manager, to host a panel discussion to explore the critical trends shaping talent management in the London insurance market.  She’s joined by fellow PwC colleague Simone Ritson, Phoebe Thomas from CFC, Jacinta Chiang from WTW and Alfie Holt from Marco Capital to share their firsthand experiences and insights. Together, they discuss how companies can build inclusive cultures, the shifting expectations of new talent and what organisations must do to stay competitive in a rapidly evolving landscape. This episode dives deep into why attracting diverse talent is just the beginning and why inclusion, development and purpose are the real keys to retention. Key talking points: Understand why changing employee expectations are reshaping the London insurance market. Learn how AI, automation, and technology are driving new workforce capabilities. Explore the historic challenges in attracting diverse talent to the London market — and how that's starting to change. Examine the impact of culture, career growth, and leadership development on employee retention. Discover the importance of outreach programs to schools and universities in broadening insurance career awareness. Hear why inclusion, not just diversity, is critical for long-term workforce engagement. See how mentorship, reverse mentoring, and visible career pathways can support retention. Get practical ideas for fostering inclusion, from flexible working to cultural days and accessible networking events. For more information, you can read PwC’s Transforming the London Market report.  Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe the current challenges and evolving expectations around attracting and retaining talent in the London market. Explain how diversity and inclusion initiatives can move from hiring strategies to meaningful cultural change that fosters retention. Identify the most effective strategies companies can use to make the London insurance market more appealing to diverse, next-generation talent. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 351 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 27 April 2025

The ultimate insurtech podcast crossover. In this episode, Matthew Grant is joined by Rob Beller and Lee Boyd, co-hosts of the FNO: InsureTech Podcast, for a cross-continental conversation on what they’ve learned after more than 300 episodes spotlighting insurance innovation. Rob and Lee share insights from their day jobs at Alacrity Solutions and discuss the realities of claims management in the US, the cultural differences they notice when visiting the London Market and why podcasting has become one of their most valuable tools for professional growth. Also joining the conversation is InsTech’s own Zoja, stepping from behind the mic to offer her take on what makes a great guest and why we still don’t hear enough female voices on insurance podcasts. Whether you’re new to podcasting, thinking of launching your own, or just looking for a better way to understand the insurance ecosystem this episode is full of practical takeaways, thoughtful reflections and just a little bit of holiday light-show talk. Key Talking Points Building the FNO InsureTech Podcast: how a marketing idea became a 300-episode archive  From Texas to California to London: Rob and Lee reflect on the cultural contrasts between US and UK insurance markets How podcasting helps build relationships and shape industry perspectives Defining a great guest: why passion, personality and storytelling beat corporate scripts Podcasting as learning: how hosting guests has improved leadership skills and business understanding Behind the mic: tips for being a good guest The power of partnership: how two co-hosts keep things creative, balanced and fun Industry outlook: one prediction each for how AI, customer experience and economic change will shape the year ahead Advocating for diversity:why we need to hear more female voices on insurance podcasts Think big, start small: why building global networks starts with showing up, listening and sharing ideas If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Rob Beller and Lee Boyd on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: List the qualities that make a guest engaging and memorable on an insurance podcast. Define the role of podcasting in creating community and promoting innovation within insurance. Specify the differences between UK and US insurance markets from the perspective of claims professionals. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 351 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 20 April 2025

Where tariffs bring chaos, ChAI brings cover. In this episode, Robin Merttens speaks with Tristan Fletcher, co-founder and CEO of ChAI, about how his team is using financial market techniques and AI to build insurance products that protect manufacturers from volatile input costs. What began in the world of hedge funds and speculative trading is now helping companies like recyclers and food manufacturers hedge against unpredictable raw material prices. Tristan explains how ChAI is transforming techniques once reserved for professional traders like satellite imagery, shipping data and price forecasting, into insurance-backed protection for real-world businesses. He also shares the story behind ChAI’s first deal, the long journey to secure reinsurance capacity and the challenge of winning over regulators. This is an episode about pricing innovation, resilience in turbulent markets and what the insurance industry can do to keep pace with uncertainty. Plus, you’ll learn a new word: Eigenzeit—and it might just reshape how you think about timing in insurance. Key Talking Points Democratising financial tools: why ChAI is bringing hedge fund-style analytics to manufacturers Turning speculation into protection: how AI price forecasting powers a new insurance product From cocoa to copper: insuring raw material volatility in food, packaging and recycling sectors Structuring the product: how ChAI created insurance that mirrors price hedging without regulatory red flags Regulatory hurdles: overcoming concerns about market risk and building legal confidence in a new model First deal breakthrough: how ChAI secured capacity from a major US reinsurer and wrote its first risk ESG implications: how the product supports the circular economy and reduces stockpiling The US vs the UK: why American risk carriers moved faster to back the product Market appetite – how volatility and geopolitical shocks like tariffs are driving inbound demand From startup to scale: why ChAI now needs more brokers, insurers and customers on board If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Tristan Fletcher on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Measure the potential benefits of price volatility protection on supply chain resilience and inventory management. Define the role of reinsurance in enabling innovative risk-transfer solutions like raw material price insurance. Identify the sectors and commodity risks best suited to ChAI’s product, including recycling, packaging and FMCG manufacturing. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 350 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 13 April 2025

What does it take to build a wildfire prediction model that not only outperforms physics-based approaches but also fits seamlessly into underwriting? In this episode, Matthew Grant is joined by Sarah Russell, General Manager at Bellwether – a climate-focused moonshot from Google X – to explore why wildfires are the ideal proving ground for next-generation insurance analytics.  This isn’t, however, just another conversation about AI potential. Sarah explains why wildfire risk fits machine learning better than traditional methods, how Bellwether is helping insurers find overlooked low-risk zones and why explainability, not black-box brilliance, is key to adoption. She also shares what’s next – from agentic AI to Severe Convective Storm models – and what the industry needs to be ready for. Key Talking Points: Wildfires as a moonshot – why Bellwether started with wildfire risk to build a prediction engine for the Earth From physics to AI – how machine learning outperforms traditional models in dynamic, data-heavy environments Spotting opportunity, not just risk – how Bellwether identifies low-risk zones that other models overlook Real-time data, real underwriting gains – delivering a 10% loss ratio improvement for a Lloyd’s carrier Beyond black boxes – using explainable AI to justify counterintuitive predictions and build trust The end of the ‘yak shave’ – how agents and large models will reshape insurance workflows and tech stacks From geospatial to generative – where Bellwether is heading next with severe convective storm modelling Working with the experts – why collaboration with scientists and government agencies remains critical If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Sarah Russell on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: List the key environmental and structural factors that contribute to low wildfire risk Define the role of large models and their ability to handle uncertainty in climate risk assessment Identify the advantages of using AI to uncover underappreciated low-risk zones in high-exposure regions If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 349 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 6 April 2025

What does it take to fundamentally rethink how specialty insurance is traded, structured and scaled? In this episode, Robin Merttens is joined by Jeff Radke, co-founder and CEO of Accelerant, for a deep dive into the mechanics of a rapidly growing risk exchange that’s quietly reshaping the MGA and MGU landscape. It has been three years since Jeff joined us on the InsTech podcast, and even Accelerant has radically evolved as a business. This isn’t, however, just another technology story. Jeff shares frank insights on building trust in a data-driven ecosystem, how Accelerant has used AI to make tangible portfolio improvements and why he believes platform-based risk trading will become the dominant model for specialty lines. Unlike many other discussions about AI in insurance, this episode focuses on what’s already working – from subrogation improvements to portfolio optimisation. There’s also a broader message here: about stepping back to see how much the market has changed and why the next evolution may already be underway… Key Talking Points Building a global risk exchange – how Accelerant connects specialty MGAs and MGUs with capacity through a single, scalable platform The value of long-term partnerships – why Accelerant provides five-year capacity commitments and expects transparency in return From niche to global – supporting 200+ underwriting teams across 20 countries and over 225 specialty products Applying AI where it matters – reducing loss ratios and boosting subrogation with machine learning and large language models Cost leadership in a softening market – why expense ratio advantage trumps rate cycles in SME and specialty risks Looking ahead – how AI is reshaping roles, workflows and the entire insurance value chain The rise of risk exchanges – why specialty insurance is following the same path as bonds, mortgages and equities Staying ahead – why Accelerant is focused on evolution, not just competition If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Jeff Radke on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how a modern risk exchange connects specialty underwriters with capital providers. Identify the signs of systemic evolution in the insurance industry that indicate a shift toward platform-based models. Define the concept of a two-sided risk exchange and its advantages over traditional capacity models. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 348 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 30 March 2025

From our Exponential Risk breakout session, to joining us on InsTech podcast - this week we are spotlighting Neena Saith’s valuable discussion on the science of resilience.  Resilience is a familiar term in insurance, often associated with mitigating risk and protecting against natural disasters. But what about resilience at a personal level? How can individuals in high-pressure roles manage stress effectively and maintain their well-being? In this episode, Matthew Grant brings back Neena Saith, a former colleague and catastrophe risk analyst turned stress and resilience specialist, about the importance of managing personal stress in the workplace. Neena shares her journey from catastrophe modelling to working with individuals and organisations to help them recognise, understand and address stress. Together, they explore the physical and psychological impacts of stress, how organisations can create a healthier work culture and practical techniques for managing stress in high-pressure environments. Further resources connected to the conversation:  Anxiety Rx by Dr. Russell Kennedy – exploring the mind-body connection in managing anxiety When the Body Says No by Dr. Gabor Maté – understanding the link between stress, emotions and physical healthNeena’s website: www.neenashealing.com – for coaching, group programs and corporate workshops How to Meet Yourself by Dr Nicole LePera - an interactive workbook designed to help every reader uncover their authentic self. Connect with Neena on LinkedIn: Neena Saith Key Talking Points The missing conversation in insurance – why workplace stress and personal resilience matter just as much as risk modeling Recognising stress cycles – understanding how the body responds to stress and how to complete the stress cycle for recovery Mind-body connection – how unresolved stress manifests physically and why mental and physical health cannot be treated separately Building awareness – learning to recognize personal stress triggers and early warning signs before they escalate Practical techniques – breathing exercises, movement, and micro-breaks to reduce stress and improve resilience Organisational responsibility – how companies and managers can support employees by fostering open conversations about stress Personal responsibility – setting boundaries, managing workload, and creating habits that support long-term resilience Beyond the workplace – the impact of work-related stress on personal relationships and how to navigate it If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Neena Saith on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how stress affects both the mind and body and why resilience is essential in high-pressure environments Explain the concept of the stress cycle and the importance of completing it for long-term well-being List practical techniques for reducing stress in daily work life, including breathing exercises and movement strategies If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 347 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 23 March 2025

The insurance industry is at an inflection point—legacy processes are still widespread, yet AI and automation are enabling smarter, more efficient workflows. But how do insurers cut through the noise and apply technology in a way that truly transforms their operations? In this episode, Matthew Grant sits down with Nigel Walsh, newly appointed at ServiceNow, to discuss how AI, digital agents and workflow automation are reshaping insurance. With 500 insurers already using ServiceNow, Nigel shares why he joined, what ServiceNow does beyond IT service management, and how its AI-powered workflows are tackling the industry’s “messy middle.” Key Talking Points AI-driven insurance workflows – how ServiceNow is helping insurers streamline underwriting, claims and customer service beyond traditional IT service management. Agentic AI in action – the role of digital agents in automating insurance processes, reducing inefficiencies and enhancing decision-making. The changing face of VC funding – why AI is reshaping startup strategies, reducing team sizes and altering investment dynamics. Bridging the data gap in catastrophe insurance – lessons from California wildfires and the challenge of accurately assessing risk and rebuilding costs. Enhancing claims efficiency with AI – how insurers can leverage automation to improve claims workflows and customer experience. Navigating insurance thought leadership – the challenge of cutting through LinkedIn’s noise and building meaningful industry conversations. AI adoption in 2025 and beyond – the rise of digital workers, the evolution of enterprise AI and the potential for insurers to orchestrate thousands of agents. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Nigel Walsh on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain the evolving role of AI in the insurance industry, including its influence on venture funding and business models. Define the challenges insurers face in catastrophe modeling and data accuracy for risk assessment. Identify the potential applications of AI-driven orchestration platforms in improving enterprise-wide insurance operations. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 345 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 16 March 2025

The automotive industry is undergoing a transformation—electrification, changing ownership models and evolving customer expectations are reshaping the market. But how does insurance fit into this shift?  In this episode, Robin Merttens speaks with Nimeshh Patel, CEO of Wrisk, about how the company is helping major automotive brands embed insurance seamlessly into the car-buying journey. With a customer-first digital experience, Wrisk enables instant, hassle-free insurance at the point of sale, eliminating outdated manual processes.  The discussion also covers Wrisk’s international expansion, its Series B fundraising and why the company focuses on collaboration rather than disruption in the insurance ecosystem. Key Talking Points Embedded insurance at the point of sale – how Wrisk makes car insurance frictionless for customers Why  Original Equipment Manufacturer (OEMs) care about insurance – supporting after-sales revenue, finance uptake and customer retention Scaling success with global automotive brands – from BMW to Mercedes-Benz, how Wrisk is powering insurance for top manufacturers The power of quiet ego – why Wrisk has focused on collaboration rather than disruption Expanding beyond the UK – launching a European MGA and the roadmap for international growth The Series B strategy – raising funds to scale technology, data capabilities and global operations The future of automotive insurance – could Wrisk eventually take on risk itself and build OEM-backed captives? If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Nimeshh Patel on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how embedded insurance enhances the vehicle purchasing experience by integrating seamless coverage at the point of sale. Explain why collaboration between insurers and OEMs is critical to the success of embedded insurance models. Define the role of a managing general agent (MGA) in enabling scalable, brand-aligned insurance solutions for automotive manufacturers. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 345 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 9 March 2025

Agentic AI - the buzzword of 2025. But what is it and how can it help claims? The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more efficiently. In this episode, Matthew Grant speaks with Robin Roberson, co-founder of Agentech, about how digital agents are reshaping claims handling. By leveraging Agentic AI, Agentech is reducing processing time from 30 minutes to 30 seconds, enhancing subrogation workflows and helping insurers streamline claims without removing human expertise. Robin, a veteran in InsurTech and former WeGoLook founder, shares her journey from launching startups to pioneering AI-driven claims solutions. She also discusses why mentorship is crucial for new entrepreneurs, how working with design partners ensures AI solves real-world problems and why reducing adjuster burnout is a core focus of Agentech. Key Talking Points: The rise of Agentic AI – how digital agents are reshaping claims handling and automating administrative tasks From 30 minutes to 30 seconds – how AI is streamlining pet insurance claims processing and boosting efficiency AI-powered subrogation – identifying recovery opportunities and reducing claims leakage with automated analysis The role of design partners – why collaboration with insurers is key to building AI solutions that solve real-world problems Improving adjuster productivity – how Agentech’s AI-driven approach is reducing workload and preventing burnout The future of AI in claims – exploring voice-enabled AI, smart routing and automation for catastrophe response Lessons from a serial entrepreneur – Robin’s insights on launching startups, scaling innovation, and finding the right market fit If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Robin Roberson on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify how AI-powered subrogation tools help insurers identify recovery opportunities and reduce claims leakage. Define the concept of Agentic AI and how it differs from traditional AI and generative AI in insurance applications. Identify the future trends in AI-driven claims processing, including voice-enabled AI and smart claims routing. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 344 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 2 March 2025

Traditional underwriting is evolving, and AI-powered platforms are leading the charge. In this episode, Robin Merttens speaks with Will Ross, CEO and Co-founder of Federato, about how their RiskOps platform is helping insurers make smarter, faster underwriting decisions. Federato enables underwriters to triage submissions, prioritise in-appetite risks and streamline workflows using AI-driven insights. Will shares how his background in wildfire modelling led to the creation of Federato, how underwriters spend more time on the right risks post-implementation and why the company’s rapid growth is a testament to the industry's appetite for smarter portfolio management. The discussion also covers Federato’s recent $40 million USD Series C funding, its expansion into the UK market and how the RiskOps approach is catching on as a fundamental shift in underwriting strategy. Key Talking Points: The RiskOps mindset – bringing portfolio-level intelligence to risk-by-risk decision-making How AI prioritises in-appetite and winnable risks for underwriters Automating submission workflows to cut response times by up to 89% The impact of RiskOps adoption on quote volumes and portfolio performance Why Federato has seen 3x year-over-year growth The UK market opportunity – differences in tech adoption and underwriting strategies The story behind Federato’s $40M Series C raise and the role of StepStone Group Expansion plans and the future of AI-driven underwriting f you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Will Ross on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: List the key benefits of AI-powered underwriting, including improved risk selection and faster submission processing. Specify how Federato’s platform helps underwriters identify and prioritize in-appetite and winnable risks. Define the significance of Federato’s expansion into the UK and the challenges of technology adoption in the market. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 343 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 23 February 2025

AI-driven automation is transforming how insurers process data, streamline workflows and improve decision-making. In this episode, Robin Merttens speaks with Graeme Asquith, UK Managing Director at mea Platform, about how AI-powered document ingestion is changing the game for underwriting and claims. With advanced machine learning models trained on millions of insurance documents, mea platform enables insurers to extract key information instantly—reducing manual processing, improving accuracy and accelerating business decisions. Robin and Graeme also discuss the rise of algorithmic underwriting, the role of AI in digital distribution and what’s next for the insurance industry as automation becomes a competitive necessity. Key Talking Points: From consulting to AI – Graeme's career path and transition into insurance technology How mea platform extracts data from insurance documents using AI and machine learning Automating underwriting workflows – turning unstructured data into actionable insights The rise of AI-driven ingestion – why it’s becoming a must-have for insurers Three approaches to document processing – build, generic IDP, or insurance-specific AI Speed and accuracy – how mea achieves high extraction precision out of the box Scaling AI in insurance – implementing solutions quickly without heavy IT investment Beyond ingestion – how automation and intelligence are shaping underwriting and claims Partnering for success – mea’s collaborations with Lloyd’s, Accenture, and Solos Consulting The future of insurance AI – from digital trading to algorithmic underwriting and beyond If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Graeme Asquith on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify the differences between generic document processing tools and insurance-specific AI solutions. Define the challenges insurers face in handling unstructured data and the benefits of automation. List the key inefficiencies in manual data extraction and how AI-powered solutions address them. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 342 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 16 February 2025

From manual data entry to slow underwriting decisions, inefficiencies in broker management have long been a challenge for the commercial insurance industry. But what if brokers could streamline data collection, enhance risk assessment and seamlessly connect with underwriters in real time? In this episode, Robin Merttens speaks with Alex Cardona, CEO and Co-founder of Recorder, a company building the next generation of broker management software. After a successful exit from Codat, a financial data infrastructure business, Alex and his team are applying their expertise to insurance—helping brokers replace outdated workflows with automation, APIs and structured data. Key Talking Points: How Recorder is addressing inefficiencies in broker management Why traditional broker workflows create data bottlenecks for insurers The role of APIs in modernising commercial insurance How automated data ingestion can improve underwriting accuracy The importance of standardizing risk data for brokers and carriers Challenges in adoption and how Recorder is overcoming industry resistance Insights from Alex’s journey at Codat and lessons applied to Recorder Why brokers are the key drivers of change in insurance distribution How Recorder is scaling without heavy venture capital investment If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Alex Cardona on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: List the key inefficiencies in traditional broker workflows that slow down risk assessment and underwriting. Define the challenges brokers face in manual data processing and how technology is addressing these issues. Explain why brokers are central to driving innovation in insurance data infrastructure and connectivity. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 341 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 9 February 2025

Satellite imagery is revolutionising the way insurers assess risk, track disasters and provide coverage. In this episode, Matthew Grant speaks with Berend de Jong, Global Insurance & Finance Lead at Planet Labs, about how high-resolution satellite imagery and geospatial data are reshaping the insurance industry. With a fleet of over 200 satellites capturing daily images of the Earth's surface, Planet Labs enables insurers to enhance flood and wildfire risk modeling, parametric insurance solutions and pre/post-loss assessments. The conversation explores real-world applications, including how instant satellite imaging played a key role in analysing the Los Angeles wildfires and German floods, and how parametric insurance providers like Floodbase leverage satellite data to develop innovative flood coverage solutions. Key Talking Points From consulting to satellites – Berend’s career journey How Planet Labs’ 200+ satellites capture daily Earth imagery The power of high-resolution imaging – down to 30-40 cm Tasking satellites on demand – costs, speed, and accessibility Optical vs. SAR satellites – when to use each technology Los Angeles wildfires case study – tracking fire progression in real time German floods case study – distinguishing between river and rain-driven floods Parametric insurance in action – partnerships with AXA, Swiss Re, and FloodBase Underwriting & claims insights – using satellite data for smarter decisions The future of satellite data – affordability, accessibility, and evolving use cases If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Berend de Jong on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how high-resolution satellite imagery supports risk assessment, underwriting, and claims management in insurance. List the key differences between optical satellites, SAR (Synthetic Aperture Radar) and passive microwave technology in data collection. Identify the real-world applications of satellite data through case studies, including Los Angeles wildfires and German floods. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 340 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 2 February 2025

How is generative AI changing the way insurers work—and think? In this episode, Matthew Grant sits down with Bob Pick, EVP Chief Information Officer at Tokio Marine North American Services and Group Deputy Chief Information Technology Officer for Tokio Marine Group, to explore the real-world impact of generative AI in the insurance industry. From streamlining underwriting decisions to detecting fraud and automating operational processes, Bob explains how Tokio Marine is using AI to address both everyday challenges and complex, global demands. Balancing innovation with responsibility, the conversation sheds light on what AI can—and can’t—do for insurers today. If you’ve ever wondered how generative AI works in practice, or what it means for the future of insurance, this episode offers clear and thought-provoking insights. Key Talking Points: The evolution of generative AI – from revolutionary tech to practical applications Classic AI vs. generative AI – understanding the difference Advisory tools like Microsoft Copilot – where they fit into the workflow Case studies from Tokio Marine – submission analysis and claims fraud detection Development tools – automating back-end processes with generative AI Risk management – balancing innovation with safeguarding data and compliance Tools of the trade – Microsoft Copilot, Grok, and other favourites Looking ahead – evolution or revolution in the next 1-3 years If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Bob Pick on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how generative AI is transforming key processes in the insurance industry, such as underwriting and fraud detection. List the practical applications of generative AI discussed in the episode, including submission analysis, backend automation and global translation. Specify the differences between classic AI and generative AI, and their respective roles in insurance. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 339 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 26 January 2025

How is technology redefining supply chain insurance and resilience in a changing world? Parsyl is combining innovation, data and ambition to transform the way essential supply chains are insured. Robin Merttens speaks with Alex Haar, Co-founder and Chief Product Officer at Parsyl, about the company’s impressive growth, their $20M Series C funding and the advanced technologies powering their solutions. From leveraging AI and IoT to expanding into non-perishable cargo, Parsyl is building a future where insurers and businesses can better predict, price and mitigate risks across global supply chains. Key Talking Points: From tech startup to global supply chain insurer – Parsyl’s journey $20M Series C funding led by Lightsmith Group – what it means for Parsyl Essential supply chains – focusing on food, life sciences, and renewable technologies The role of AI – predictive models and generative AI powering underwriting IoT in action – real-time data for monitoring and managing risks Data partnerships – leveraging Lineage and other innovative sources The underwriter’s role – blending expertise with cutting-edge tools Preparing for the future – expanding in the U.S. and launching new products Resilience to climate change – Parsyl’s mission to protect critical supply chains If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Alex Haar on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain how generative AI enhances efficiency in submission processing and underwriting workflows. Define the role of predictive models in improving underwriting accuracy and claims outcomes. Identify the cultural and organisational factors critical to successfully implementing data-driven insurance solutions. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 338 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 19 January 2025

In this episode, Matthew Grant sits down with Adrian Coupland from Earnix to explore the findings of its latest industry report, An Industry at a Crossroads. They discuss how insurers are adapting to modern challenges, from navigating compliance to leveraging real-time analytics. With a focus on modernisation and competition, Adrian shares insights into how technology and data are reshaping the insurance landscape, empowering businesses to move faster and make smarter decisions. This conversation offers a glimpse into how insurers can stay ahead in a complex, evolving market while addressing regulatory pressures and increasing customer expectations. Key Talking Points: From legacy systems to agile ecosystems – modernizing insurance. Insights from Earnix’s Industry at a Crossroads report. Real-time data and analytics – leveraging external and internal insights. The compliance conundrum – challenges and opportunities for innovation. Streamlining underwriting and pricing rule changes with Earnix. Proof of value – how Earnix helps insurers test and adopt technology. Staying competitive – advice for insurers planning for 2025 and beyond. Embracing AI and data-driven decision-making – the path forward. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Adrian Coupland on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Measure the significance of reducing underwriting rule change timelines on operational efficiency. Explain the regulatory and compliance factors shaping the adoption of AI and machine learning in insurance. Define the differences between legacy monolithic systems and agile ecosystems in insurance operations. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 337 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 12 January 2025

In this special first episode of 2025, Zoja takes the hosting seat to ease us back into work and life post-New Year with a reflective and forward-looking conversation. Here’s what you can expect: 2024 Highlights: A look back at InsTech's key themes, including the growing buzz around catastrophe modeling and exposure management. Zoja shares insights from the year’s most popular webinars, including: Know Your Models: An Underwriter’s Guide to Flood Modelling (in collaboration with Fathom). JBA Risk Management’s session on lessons learned from five years of flood modeling.Flood modeling emerged as a standout topic, highlighting its importance as the second-largest driver of insured losses globally. Top Podcasts of 2024: James Orchard (QBE Ventures): Exploring investment strategies for the year ahead. Marcus Ryu (Guidewire): A personal journey into entrepreneurship and building a globally recognized company. Nicola Turner (Scrub AI): From underwriter to founder—a compelling narrative of innovation. Munich Re’s parametric experts: Insights into cutting-edge work in parametric risk management. What’s Ahead in 2025: Exponential Risk London: InsTech’s inaugural two-day conference on March 4-5, a culmination of a year’s work on catastrophe risk and exposure management. New Members Spotlight: Meet ClaimSorted, Bellwether, Grappler, OIP Robotics, Coherent, Recordr, Guy Carpenter and Federato —all new additions to the InsTech community. Join Zoja as she celebrates the successes of 2024, previews what’s coming in 2025 and shares her personal podcast recommendations to kick off the new year. Thank you for your continued support, and see you next Sunday! If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Hasani Jess on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Identify the new InsTech members and their potential contributions to the insurance and technology ecosystem in 2025. List the key themes and standout topics from InsTech’s 2024 events, including popular webinars and podcasts. Specify the primary goals and expected outcomes of the Exponential Risk London conference in March 2025. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 336 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 5 January 2025

Matthew and Robin meet again for our final Partners’ Chat of the year to touch on the highlights of 2024 and dive into key themes shaping the insurance and technology industries. From augmented underwriting to agentic AI, they explore the trends, challenges and opportunities that defined the year—and offer insights on what’s coming in 2025. While Matthew emphasises the growing significance of secondary perils like severe convective storms (SCS), Robin reflects on how "boring but brilliant" innovations are quietly transforming the industry. Alongside these insights, expect lively discussions about digital transformation, smart follow syndication, and of course, Robin's essential holiday wine recommendations. Key Talking Points What are market makers, and how are they shaping the future of insurance? Why severe convective storms are becoming the most significant natural peril for insurers. How algorithmic syndication and smart follow innovations are transforming underwriting. The role of parametric solutions in addressing gaps left by traditional insurance models. Why claims workbenches are the next frontier in specialty insurance efficiency. Exploring agentic AI: Can insurers trust proactive, decision-making technology? The growing ecosystem of catastrophe modeling and analytics providers in insurance. The importance of networking events like curated dinners for scaling tech solutions. Robin’s Holiday Wine Picks White: Gerard Bertrand Heritage Clairette (£17 at Majestic) Red: Georgian Saperavi 2021 Bodoba Special Occasion: 2024 Château Léoville Barton Festive Favorite: The Society’s 150th Anniversary 2011 Vintage Port If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens or Matthew Grant on LinkedIn.  Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain how algorithmic syndication and claims workbenches are improving efficiency in underwriting and claims management. Specify the potential of agentic AI to transform insurance decision-making processes. Define the significance of secondary perils, such as severe convective storms, on insurance losses and reinsurance capacity. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 335 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 29 December 2024

How can technology and culture drive successful insurance transformation? Aventum is blending innovation and ambition to transform its insurance operations into a tech-enabled powerhouse. Robin Merttens speaks with Hasani Jess, CTO at Aventum Group, about the company's growth, their approach to technology, and the cultural foundation enabling change. With over 650 employees and a tech team of more than 100, Aventum is building solutions to empower brokers, underwriters, and operational teams alike. Key Talking Points: Scaling from 450 to 650 employees while evolving technology and processes. Building an integrated platform to unify data and streamline business functions. Developing bespoke engineering solutions for competitive advantage. Adopting best-of-breed tools to complement in-house technology development. Leveraging AI to triage submissions and extract insights from unstructured data. Operating a dedicated Innovation Lab to explore future-focused technologies. Connecting brokers and underwriters with tailored workbenches and tools. Addressing challenges of legacy systems to enable consistent progress. Embedding a culture of change and innovation across the business. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Hasani Jess on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Define the importance of a culture of change in driving successful insurance transformation. Identify key strategies Aventum employs to address the challenges of legacy systems and enable progress. List the challenges associated with scaling technology teams to support rapid business growth. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 334 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 22 December 2024

You may have heard that Floodbase and Amwins partnered earlier this year, and are combining satellite data and parametric insurance to tackle flood risk, a peril often underinsured or uninsured altogether. Matthew Grant speaks with Emmalina, who leads Public Sector Partnerships at Floodbase, and Alex, Executive Vice President for Alternative Risk at Amwins, about their work insuring golf courses, municipalities and more. The discussion highlights how advancements in satellite technology and data-driven insights are bridging gaps in traditional flood insurance, providing faster, more flexible coverage for both private and public sectors. Key Talking Points: Learn how Floodbase uses satellite data to track and monitor flood risks. Understand the limitations of traditional flood insurance coverage. Explore how parametric insurance provides flexibility and fast payouts. See how municipalities can use parametric payouts to cover tax revenue losses and community recovery. Examine how historical flood data shapes payout triggers and pricing. Discover the unique challenges of insuring golf courses against floods. Gain insight into the increasing severity of atmospheric rivers and their impacts. Understand how parametric insurance addresses gaps in public and private sector coverage. Hear how municipalities reallocate budgets to afford parametric solutions. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Emmalina or Alex on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain the benefits of parametric insurance, including faster payouts and flexible use of funds. Specify the process Floodbase uses to monitor and quantify flood water in insured boundaries. Define the term "atmospheric river" and its relevance to flood risk in California. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 333 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 15 December 2024

How can insurers, brokers, and risk managers better understand and adapt to the growing impacts of climate change on catastrophe risks? Reask is tackling this challenge by leveraging climate science and technology to enhance traditional catastrophe modeling and provide actionable insights for the insurance industry. Matthew Grant speaks with Jamie, Reask’s CEO, and Ian, Principle Quantitative Engineer, to discuss how their innovative models integrate global climate signals and provide more accurate assessments of hurricane risks, enabling the industry to manage dynamic and long-term challenges. Key Talking Points: Discover how Reask enhances traditional catastrophe models with physics-based climate insights. The distinction between natural climate variability and human-caused change Why globally connected models help insurers see correlations across regions and diversify portfolios. How Reask validates data through transparency and peer-review methodologies. Understand how flexible tools provide actionable insights for immediate and long-term risk assessments. Why precise data enables parametric insurance policies that are more accurate and efficient. Insight into how Reask is expanding beyond insurance, using data to predict outcomes like emergency response needs. You can access the Reask science team’s research and papers here. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Measure the impact of accurate wind speed data on the effectiveness of parametric insurance policies. Specify the distinctions between natural climate variability and anthropogenic climate change in influencing hurricane risks. Explain the role of transparency and validation in building trust and credibility for catastrophe models. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 332 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 8 December 2024

This week on the InsTech Podcast, Robin Merttens speaks with Martin Olley, Head of North America and APAC for AdvantageGo, and Laurence Trigwell, Head of Strategy and Chief Revenue Officer at Insurants, about how technology is transforming the commercial insurance and reinsurance landscape. Martin and Laurence explore how their respective platforms are addressing key challenges in the industry, from intelligent document processing to streamlining underwriting and policy administration. They discuss the demand for innovation, the role of AI in improving efficiency and how their recent partnership is creating seamless solutions for insurers through an integrated ecosystem. Key talking points: The shift from exploration to execution: Insurers are moving beyond AI experimentation to apply practical, value-adding solutions. Intelligent document processing: Unlocking valuable data from submissions, loss runs and slips to streamline risk operations. Ecosystem partnerships: How collaborations like AdvantageGo and Insurants deliver end-to-end solutions for clients, enhancing operational efficiency. Quick wins in tech adoption: Agile approaches, like delivering results within nine weeks, build confidence and improve adoption. Orchestrating AI and machine learning: Combining multiple technologies to optimize accuracy and decision-making. Confidence in today’s technology: Solutions are ready to deliver measurable ROI, enabling insurers to act now. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe the role of AI and intelligent document processing in streamlining underwriting and risk operations. Define the concept of ecosystem partnerships and their impact on delivering integrated insurance solutions. List the key technologies, including AI, OCR and machine learning, that are enabling smarter decision-making in insurance. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 331 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 1 December 2024

From our highly successful webinar last month sponsored by Fathom, we bring to you everything you need to know about models in a bitesize podcast.  Flood models play a critical role in helping insurers, brokers and risk managers assess flood risk, but their inherent uncertainties make effective use challenging. Matthew Grant leads a discussion with Dr. Oliver Wing, Chief Scientific Officer at Fathom, along with Caroline Fox from Guy Carpenter, Stefan Wunderlich from Swiss Re Corporate Solutions and Tom Philp, a flood risk consultant from Maximum Information. Together, they explore how flood models can be tailored to support underwriting decisions, portfolio management and risk selection. Oliver highlights the importance of understanding model uncertainty, while Caroline and Stefan share practical insights on using flood maps effectively, validating outputs and collaborating with model vendors to create actionable insights. Tom provides guidance on defining use cases to evaluate and implement models more effectively. Key talking points include: Flood models are inherently uncertain, requiring underwriters to consider the spread of possible outcomes. Tailoring model use to specific needs, like underwriting or aggregation, is essential for actionable insights. Low-hazard zones still carry risk, and misinterpretations can lead to costly surprises. Multi-model approaches can help, but deeply understanding one model’s assumptions can sometimes be more effective. Collaborating with model vendors enables better customization and decision-making. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Define the concept of model uncertainty and its impact on decision-making. Identify the limitations of flood models when interpreting low-hazard zones and evaluating risk. Measure the importance of tailoring flood models to specific use cases, such as aggregation versus underwriting. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 330 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 24 November 2024

Jonathan Gonzalez, CEO & Co-founder of Raincoat, takes the reins as guest host to explore one of the most pressing challenges in insurance: the disaster insurance gap. Jonathan speaks with Carolyn Kousky from the Environmental Defense Fund (EDF), about the rising economic losses from climate disasters and the need for more inclusive and innovative insurance solutions. Carolyn discusses her extensive research on climate risk management and disaster recovery, while also introducing her nonprofit initiative, ‘Insurance for Good’, which aims to bring together policymakers, insurers and community leaders to create practical solutions.  Jonathan and Carolyn dive deep into how parametric insurance, policy innovation and collaboration can redefine resilience in a world of escalating climate risk. Key talking points: The scale of the disaster insurance gap: two-thirds of global disaster losses remain uninsured How parametric insurance tailors solutions to underserved communities and specific disaster needs Affordability challenges and public-private partnerships as key levers for change Using insurance innovation to cover non-property losses, such as lost income or higher living costs after disasters The role of ‘Insurance for Good’ in building a hub for education, innovation, and implementation Why regulatory frameworks need to adapt to new insurance models like parametric solutions Inspiring collaboration across sectors, from housing to climate adaptation, to enable sustainable resilience Carolyn’s optimism about how partnerships and innovation can address systemic climate challenges If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain the role of public-private partnerships in fostering innovative insurance solutions. Specify the advantages and limitations of parametric insurance in addressing non-property losses. List the key factors contributing to underinsurance in high-risk areas. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 329 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 17 November 2024

How can parametric insurance transform risk management in an unpredictable world? Munich Re, a leader in reinsurance, is paving the way for innovative parametric solutions addressing weather-related and natural catastrophe risks. Robin Merttens is joined by René Mück, Global Head of Parametric NatCat, and Marcel-Steffen Reif, Global Head of Weather Agricultural Risks, to explore how Munich Re’s data-driven insurance products help corporates, public sector entities and industries navigate complex and evolving risks. A key focus of the conversation is understanding the growing demand for parametric insurance, its role in bridging protection gaps and how Munich Re is developing solutions for emerging risks like green energy and agriculture. Key talking points: What does the Capital Partners unit at Munich Re do? How parametric insurance addresses gaps in traditional coverage. Revenue smoothing for industries like renewable energy and agriculture. Client use cases – from supply chain disruptions to hurricane protection. Addressing basis risk in parametric insurance and how to manage it. Expanding applications for parametric solutions, including public sector resilience. Sensor technology and its potential to enhance parametric insurance accuracy. The importance of client education and engagement in driving adoption. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Define the concept of basis risk in parametric insurance and its implications for claims. Summarise the role of client education in fostering adoption of parametric insurance. List the key industries benefiting from parametric solutions, including energy, agriculture and construction. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 328 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 10 November 2024

How can impartial valuations drive transparency and trust in insurance? Kroll’s platform provides property valuations through data-driven insights that benefit insurers, brokers and property owners alike. Matthew Grant sits down with Kiran Aulakh, Kroll's VP of Fixed Asset Advisory, to explore how Kroll’s platform combines technology and real-time data to assess underinsurance and overinsurance risks across vast property portfolios.  Kiran shares her insights on the value of green valuations, and the importance of impartial assessments, which Kroll provides through both an API and a standalone platform for seamless integration into clients' ecosystems. Key talking points: The role of impartial valuations in improving insurer-client trust How Kroll’s platform combines technology with in-person expertise Reducing claims friction by accurately assessing property insurance needs Using valuation data to better negotiate policy terms for clients Kroll’s partnership with WTW and global insurers to streamline valuation assessments Real-time data updates and third-party integration for accurate market responses Green valuations and the impact of ESG on future property valuation trends Aulakh’s thoughts on data scalability and how it supports insurer-broker collaboration If you like what you’re hearing, please leave us a review on whichever platform you use or contact Kiran Aulakh or Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe the role of impartial valuations in managing underinsurance and overinsurance risks. Define the impact of valuation accuracy on insurance policy terms and claims outcomes. Measure the importance of transparent valuations in fostering stronger insurer-client relationships. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 327 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 3 November 2024

How do you shed light on ‘dark shipping activity’? S&P Global Market Intelligence aims to support insurers throughout the entire insurance value chain by providing critical data and insights. Matthew Grant is joined by George Devereese, who monitors and tracks shipping around the world to screen them against various forms of liabilities. This data is passed onto markets such as the insurance world, to build a better and fuller picture for the insurance contract.  A key aspect of this process involves identifying and understanding the risks associated with illicit or ‘dark’ shipping activities. Key talking points include: How are the analytics provided helping insurers? Why all navigation is a timestamp. What is AIS and how can it help an insurer understand a ship’s history? Understanding a ship’s risk - from tracking to insurance contracts Driving frigates and hunting pirates - George’s time in the Navy On becoming ‘dark’ - are there exemptions to turning off AIS? Collaborating with Concirrus  Cross pollination of data - understanding a bigger and better picture for underwriting risk New launches in S&P Global Market Intelligence’s portal looking ahead to the future If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how data on a ship’s movement can better inform an underwriter’s decision Explain what an AIS is, why this can be manipulated by some vessels, and how this affects the underwriter Define dark shipping activity and why it is important to understand its implications in insurance If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 326 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 27 October 2024

Ben Turner joked that he’d “be a rich man for every pound [he] had somebody asking” what Salesforce has to offer the insurance world.  Robin Merttens is joined this week by Ben Turner and Tom Swire at Salesforce, who touch on their journey to joining the company, the trouble with legacy systems and the exciting prospects for the future including an agency management system to be launched in 2025. If you enjoyed this conversation and would like to hear more, our October evening event hosted in collaboration with Salesforce and Azur Technology was recorded. The videos will be available on our website soon. Key talking points include: On working as an underwriter or in insurance market standards to joining Salesforce - the journey Salesforce’s place in insurance The importance of the workbench Case studies from the front line - N2G and Crux Underwriting The Salesforce approach to AI - creating your own bot Looking ahead to the future - all the exciting launches A match made in heaven - working with ecosystems and partners Transformation - making the unknown and scary just that tiny bit more familiar If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how Salesforce operates in the insurance sector and the benefit of pre-built templates  Specify how a CRM system can be a strong foundation for building an underwriting workbench Explain how ecosystems work and how do you pick a successful partner If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 325 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 20 October 2024

Determined to write delegated business better, Ben Laidlaw joined Nick Tye and Jacqui Ferrier to found Carbon Underwriting.  Carbon Underwriting is a Lloyd’s Syndicate MGU that provides shareable underwriting conclusions on its Graphene administration system. The company has matured since its conception in 2018, and Ben discusses navigating ‘Decile 10’ to gaining approval for Carbon’s second syndicate earlier this year, which will exclusively underwrite US business.  Key talking points: The story behind the creation of Carbon Underwriting and growth in the Lloyd’s market The thinking behind the second syndicate US business - why enter a competitive market?  Smart syndication  Graphene - who built it and what’s so good about it?  Plans for the rest of this year and 2025 On being Private Equity owned and waxing lyrical If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify what issues were in the delegated business market and what changes did Carbon Underwriting seek to solve Define what ‘Decile 10’ is and how it changed the Lloyd’s Market Summarise why smart syndication is and why it is a growing and exciting aspect in the Lloyd’s Market If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 324 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 13 October 2024

Fadata’s CEO, Liselotte Munk, returns to the InsTech podcast with Robin Merttens to discuss the company’s recent developments, including its expansion to APAC and South America.  Discover in this episode the intricacies of running a policy admin system provider, where Liselotte thinks the market is heading to next and the challenges with entering new regions. Key talking points include: The market’s maturity and the problems this may pose. Running a business when policy admin system changes are rare  Working around compliance  Working with a new generation of tech-savy insurers Culture shocks upon entering new markets Navigating a highly competitive marketing with key players Using AI in Fadata Ecosystems versus agnostic systems provider - which is best? If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe why implementing a new policy admin system may pose issues for an insurer. Specify what markets across the globe are expanding and are interesting for new entrants in insurtech. Explain why you need to change your business model and approach when entering new global markets. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 323 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 6 October 2024

According to Mike Hobday, CEO of Insurants, the company is “a bit like being the Google Translator of the commercial insurance market”. Insurants is developed by Antworks in collaboration with Marsh McLennan to help commercial insurance companies manage and process their documents. This week, Matthew caught up with Mike, who previously having spent 12 years at IBM, witnessed early AI automation with the likes of Watson, through which he fell in love with document processing. At Insurants, Mike is bridging the language barrier (so to speak) between data that flows between brokers and carriers. Key talking points include:  The importance of summarisation - courtesy of the InsTech AI bot intern Falling in love with document processing - Mike’s career journey What is the current problem with document processing in insurance The Periodic Table Insurants accuracy - working with Marsh Commonality between insurance and the left side of the brain Moving business back to the UK Vital advice for small carriers and brokers If you like what you’re hearing, please leave us a review on whichever platform you use or contact Mike Hodbay or Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain the issues with document processing in the insurance industry and why automation is the solution. Identify different types of documents used in insurance and their purpose. Summarise ways in which a carrier can integrate a document processing AI system into their workflow. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 322 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 29 September 2024

This week we are combining youthful enthusiasm with sage wisdom on the podcast, as Robin Merttens speaks to InsurX’s CEO, Gilbert Harrap and Chairman, Michael Watson. InsurX is a platform that enables insurers and brokers to undertake portfolio underwriting, automated contract binding, algorithmic underwriting and instant risk matching. Touching on the importance of driving digitisation in the London Market, Michael also shares highlights from his distinguished career, with a focus on his success at Canopius and his reasons for joining InsurX.  An important episode for all those interested in digital trading, algorithmic underwriting and the future of the London Market. Key talking points include: The Hot Topic - digital trading solutions and an introduction to  Never close to being at the “end” of a career - looking back at career achievements Wise owls and youthful enthusiasm - the perfect pairing? Plans for fundraising  Development in the London Market - where are we at? The tension between centralised infrastructure and entrepreneurs What is next for InsurX and the potential to bring digital trading beyond portfolio underwriting If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe what is a digital trading platform in insurance and why is it important in the context of the London Market Explain why bringing new tools is difficult in a centralised infrastructure like insurance, and how companies can work around this issue Identify reasons why it is valuable to mix young entrepreneurs with industry veterans when building out a new tool If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 321 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 22 September 2024

According to Yann Barbarroux, Co-founder and CEO of Otonomi, “every year is like starting a new company”. It has been a year since we last caught up with Otonomi, and Matthew reconnects with Yann to discuss how parametric insurance helps mitigate supply chain risks, particularly in situations where traditional insurance falls short. Key topics include: Addressing pain points in maritime freight and global trade Developing and refining parametric insurance products Real-world case studies demonstrating Otonomi’s solutions Strategies for managing accumulation risk Yann’s expertise in risk management and its influence on Otonomi’s approach Expansion of the air cargo market and new maritime product offerings Growing awareness and adoption of parametric insurance Leveraging AI to scale and enhance business operations Otonomi’s global expansion plans and future funding strategies If you are interested to learn more about parametric insurance and non-damage business interruption, read our report here. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain how AI and developing new tools can help automate tasks within a business. Define parametric insurance and its impact in the perishable goods market. Identify the common issues in the cargo insurance space and how parametric insurance can solve them. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 320 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 15 September 2024

At InsTech, we love featuring founders who took matters into their own hands to solve the problems they encountered. This episode shines a spotlight on one such entrepreneur who did just that. In the insurance industry, manually cleaning data remains a costly and time-consuming challenge. To explore this issue, Matthew Grant sits down with Nicola Turner, CEO and Co-founder of Scrub AI. Scrub AI is a platform that automates repetitive data cleaning tasks—a solution born from Nicola's own experience as an underwriter struggling with inefficient processes. Key talking points include: Nicola’s journey from underwriter to ‘accidental’ entrepreneur How identifying a persistent problem led to a solution The challenges and successes of raising funding for a tech start-up Why data management remains such a significant issue in the insurance sector The role of AI, machine learning, and technology in transforming data processes Insights on working with co-founders and finding the right partners Balancing the demands of start-up life with personal well-being If you would like to hear more about entrepreneurs, raising funding and founding a company, listen to episode 317 with Marcus Ryu, Partner at Battery Ventures and Chairman at Guidewire.  If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe what are the current issues with data in the insurance industry Define bordereau and what problems might they pose for an insurer  Identify ways in which entrepreneurs can generate funding and develop their team If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 319 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 8 September 2024

Next month, Martin Reith will mark 40 years in the London Market. As he approaches this significant milestone, we sat down with him to discuss his journey into the industry, his most notable achievements, his decision to become Chairman of Artificial Labs, and his thoughts on the challenges of modernising the London Market. We also explored his strong advocacy for algorithms and the advice he has for the next generation of industry leaders. Key talking points: Starting 40 years ago Founding Ascot Underwriting and receiving backing from AIG  What has gone well in the Lloyd’s Market and what can be improved? Is there a good time to invest in technology Smart Follow - a term often misunderstood The world of algorithms Martin’s advice for anyone thinking about entering the Marketplace The London Market - it works on people If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain what Smart Follow is in the context of insurance Identify ways in which the London Market place can take advantage of innovation Summarise what an algorithm is and how it can be implemented in insurance If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 318 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 1 September 2024

What does it take to build a company like Guidewire or attract investor interest? This week, Matthew Grant talks with Marcus Ryu, Co-founder and Chairman of Guidewire, and Partner at Battery Ventures. Marcus, one of Guidewire's five founders, shares his experiences from starting the company in 2002 and the lessons he learned along the way. In this episode, Marcus discusses his shift from leading Guidewire to investing through a multi-stage technology investment firm. The conversation covers topics relevant to those interested in the insurance industry, current trends in insurance technology, and practical advice for entrepreneurs and investors alike. Key talking points include: Graduate school and finishing at the beginning of the dot-com era What ingredients are necessary to found a successful company?  Startups are insurgents The first sale cycle - what is ‘wandering in the desert’? Why you need recklessness to start a company The Guidewire story and staying agile in 2024 From founder to investor - joining Battery Ventures Investing in hyperexponential Closing remarks on admin systems and generative AI You can listen to our podcast with Amrit Santhirasenan, Co-founder and CEO of hyperexponential here. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe what founders can learn from the conditions necessary for a successful startup to grow  Specify how a large technology company can remain relevant and agile after being founded over 20 years ago. Identify certain traits and characteristics that investors look for in companies and why If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 317 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 25 August 2024

Have you ever built your own solution to a problem? Quotech, founded by Guillaume Bonnissent, provides technology for commercial underwriters and brokers. Its integrated solutions cover data ingestion and extraction, pricing, distribution, policy administration and claims. Matthew Grant caught up with Quotech’s CEO and founder to touch on his underwriting past and how it has helped build a company, the issues with Excel spreadsheets and targeting specific insurance lines to produce tailored products. Key talking points include: From underwriter to entrepreneur - the journey Producing innovative solutions for underwriters  Targeting specific insurance lines - can you really do everything if you can do marine? The importance of user experience Transitioning from coding to leadership Investors and future prospects If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe the current issues underwriters face with Excel spreadsheets and policy platforms Explain what is an underwriting workbench and why are they helpful to multiple members of a team Summarise the importance of turning your frustrations into solutions and entrepreneurial tips for founding a business If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 316 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 18 August 2024

This week Matthew and Robin are pointing the microphones at each other and back for our popular "Partners' Chat" as they review the world around us. Find out what is making Robin happy this month - almost 10 years after the term Insurtech was coined are established insurers now finally embracing innovation and technology? What can we learn from the start of the hurricane season and do investors share our enthusiasm for the role that start-ups and scale-ups can play in really changing insurance for the good in 2025. Key talking points: Robin on becoming a grandfather Robin’s article on the positive aspects of the industry Alignment of interest between technology and insurance in the US Reflecting back on InsTech’s events in New York Hurricane season and the companies to look out for Is parametric insurance a potential solution to volatile risk? 2024 and funding The rise of partnerships and ecosystems and Smart Follow Wine tasting and looking into what InsTech has in store for 2025   If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how technology and insurance has aligned better together in recent years and why this innovation and development is important Identify changes in trends to investing in startups in the industry Summarise why parametric is a solution to volatile and hard to insure risk If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 315 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 11 August 2024

Joining Insurance Thought Leadership over 10 years ago, Paul Carroll’s motivation was his belief that of four areas yet to be disrupted by digital innovation, insurance was one of them.  This week Matthew Grant caught up with Paul Carroll to ask after 11 years of looking at insurance, how are insurers doing with technology? Key talking points include: Looking back, we predicted greater disruption: the fault of regulation and risk capital The industry metabolism and its speed Dinner with Bill Gates When looking at insurance, are there disruptors equivalent to Microsoft? The birth of catastrophe modelling after Hurricane Arthur in ‘92 The ‘Trough of Disillusionment’ The rise of the platform  The Laws of Zero How has the way we consume information digitally changed? If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify why the creation of the ‘platform’ is significant in insurance Identify why we had once predicted there would be greater disruption in insurance Summarise what the ‘Laws of Zero’ are and why are they relevant to insurance If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 314 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 4 August 2024

As one of the oldest insurtechs and thirty years in the business - what can we learn from Insurity? Robin Merttens spoke to Chris Lafond, CEO of Insurity - a P&C insurance software provider offering cloud-based solutions to help companies focus on profitability. After a series of acquisitions in 2019, Insurity continue to execute their thesis from five years ago in embracing the cloud and providing the industry with out-of-the-box technology solutions. It is currently trusted by 12 of the top 15 managing agents in London.  Tune in to hear Robin and Chris discuss Insurity’s expanding presence in the London Market and whether the term “insurtech” is a helpful word.  Key talking points include: Celebrating three decades in the industry GI Partners and expanding Insurity  Looking back at Insurity’s thesis in 2019 The need for underwriting workbenches in the London Market Is AI the ‘data warehouse’ of our time? To ‘insurtech’ or not to ‘insurtech’? The future of acquisitions for Insurity The curse of past technology decisions - the problems that occur with legacy systems If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify how an underwriting workbench can help users Explain what the cloud is in insurance and how it can help users  Summarise why mergers and acquisitions (M&A) can be beneficial for a company If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 313 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 28 July 2024

Ahead of our next July evening event in London, Matthew Grant caught up with Deepak Badoni, President and Co-founder of EigenRisk Inc - a one-stop shop platform for the industry to bring all the catastrophe risk analytics in one place. Join Matthew and Deepak as they discuss the role of technology platforms in simplifying catastrophe risk analysis for underwriters amid the start of the hurricane season. Deepak shares his journey of founding EigenRisk Inc., the challenges of building a one-stop platform for catastrophe risk analytics, the importance of simplicity in complex modeling, and the growing preference for buying technology solutions over building in-house.  Key talking points: The start of EigenRisk - a one stop shop platform for the industry to bring all the catastrophe risk analytics in one place Building v buying - where do insurers stand? A solution for the entire industry Differences between building a product and building a business Finding the right modelers for the platform - the value of partnering A Costco for data See Deepak in London for ‘Climate and property blind spots revealed: making the right decision at the right time’ If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe the importance of customer feedback and SaaS models Specify methods for simplifying catastrophe risk management Identify how to building partnerships and integrating data successfully If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 312 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 21 July 2024

In this discussion, Leah Emma from Liberty Mutual, Caolan Kovach-Orr from Arch Capital, and Rohit Reddy from Swiss Re Corporate Solutions share their experiences and strategies for leveraging AI and technology in the insurance sector. They cover key challenges, data utilization, build vs buy decisions, and the importance of making underwriting more efficient and engaging. A must-watch for anyone interested in the future of insurance. Speakers: Leah Emma, Assistant Director of Commercial Incubation, Solaria Labs – Liberty Mutual Caolan Kovach-Orr, Head of AI & Automation, North America – Arch Capital Group Rohit Reddy, Head of Underwriting Strategy – Swiss Re Corporate Solutions Matthew Grant, CEO – InsTech Key talking points: Each company and their strategy Challenges and opportunities in underwriting AI and technology in insurance Build vs Buy: strategic decisions Engaging underwriters: culture and adoption Magic wishes for the future You can now also watch the whole panel discussion here. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify how AI can be utilised to address issues with the underwriter’s current role in insurance today  Explain the build versus buy debate Summarise the current issues underwriters face in the industry and how it can be addressed If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 311 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 14 July 2024

Crux Underwriting is a multi-line specialty underwriting business launched in early July by Graham Elliott. By combining underwriting with the tech arm of Azur Technology, founded by previous colleague Charlie Blackburn, we are witnessing the production of a 21st century MGA business. One for the technology lovers and the MGA innovators. Tune in to hear Robin speak to Charlie and Graham about entrepreneurship in the MGA world, how technology can slot itself into an underwriting business and why the cultural aspect is the hardest thing to get right. Key talking points: Journey from co-founding Azur Underwriting, to developing Azur Technology and Crux Underwriting Charlie’s experience forming long-term partnerships with MGAs as a separate technology provider Graham building out an agile insurance business in a regulated market The relationship between MGAs and capacity providers Why haven’t MGAs adopted modern and flexible platforms? Azur Technology: working on Salesforce  What is it about technology that makes it currently exciting Petting-zoo sales: what has changed since starting a business in 2014 If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us [email protected] Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe why an agile approach to building out a business in a regulated market is an unusual but beneficial approach. Specify what problems MGAs have with modernising and utilising new technology solutions Identify why MGAs have difficulties with deploying technology across multiple classes. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 310 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 7 July 2024

Reserv’s proposition is to help MGAs and carriers improve claims handling and increase data availability, making claim information available through multiple large language model (LLM) tools feeding automated workflows. After our successful May Evening Event hosted in collaboration with Reserv, Robin Merttens caught up with CEO CJ Przybyl and discussed the technology behind Reserv, including the integration of generative AI and modern data infrastructure, as well as the company's growth and expansion plans in the UK and Europe. Key talking points include: Origins of Reserv and CJ’s experience co-founding Snapsheet Noticing an opportunity for start-up and established MGAs Building and scaling Reserv - the success story Why the UK market is unique for TPAs First job out of university - defining a trajectory Ensuring underwriting and claims are more conjoined and reactive  The ideal balance in a claims adjuster's world between what the machines do and what the humans do Dissatisfaction to digitisation - looking ahead to the future Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe what legacy issues surrounds few large TPAs and why this may leave some customers dissatisfied. Specify in what ways generative AI can alleviate processes claims Identify how underwriting and claims can be more conjoined If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 309 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 30 June 2024

In anticipation of our upcoming release of panels from our most recent event in New York in June, we are taking another look back at our star-studded line-up from March.  We asked: what does the future of insurance look like? One answer is digitising how risk flows. In this discussion, industry experts Nigel Walsh from Google Cloud, Meghan Hannes at K2 Cyber, Zaheer Hooda at Cytora and Charles Clarke at Guidewire delve into the current progress made by insurers, the challenges they encounter, and a playbook for accelerating AI-assisted underwriting.  Watch this space for more releases soon... Key talking points include: Is the industry heading in the right direction with regard to AI? “Augmentation” - why using the right vocabulary matters The perspective of insurers working for technology companies - what is working? The rallying cry for insurers How to make a case internally for adoption of AI? Don’t aim for the moon, aim for standardisation Can generative AI solve technical debt? Implementation differences between SMEs and large corporates Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe why the word ‘augmentation’ is important in insurance List reasons why carriers should consider digitising their risk flows Summarise at what stage is the industry currently at with adoption, what is holding it back and what does the future look like If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 308 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 23 June 2024

Is your insurance technology up to speed? This week on the podcast, we have an insightful conversation with Joe O'Connor, Deputy CEO of RDT. RDT is a well-known software and services provider for the motor insurance industry, with plans to expand into the specialty market. Joe discusses how technology provision has changed over the last decade, what RDT has learned from providing services to general insurers, what the specialty market can learn from achievements in the retail sector, the launch of its new workflow and orchestration platform (ACE), and RDT’s future plans. Learn how RDT has identified a market need, worked with existing customers to build technology to meet those needs, and why they have great hopes for ACE, now that they are ready to "come out to play." Key talking points include: RDT’s transition from traditional software to managed service and SaaS. Expanding scope beyond the traditional focus on motor and niche insurance sectors. The impact of claims inflation and degradation of claims handling skills. The launch of ACE (Agile Composition Engine) and its role in orchestrating insurance processes. The importance of ecosystem integration and selective platform partnerships. What specialty insurance can learn and leverage from prior investment in technology for the general insurance market.  Future directions for RDT, including expansion into specialty insurance markets. Useful links RDT Whitepaper - This paper explores the impact of technological advancements and customer demands on insurance claims processing, highlighting RDT's ACE platform and various industry trends. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us [email protected] Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Understand the issues facing claims professionals and the role that technology and automation can play.  Identify why data and platform ecosystems are so important and how to set about building them.  Explain the power of orchestration in automating tasks and multi-platform composition If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 307 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 16 June 2024

Is climate risk a part of your analysis? On the podcast this week we are spotlighting an important collaboration between Mitiga, a climate risk intelligence provider, and insurer HDI Global. As climate change rises to become one of the most pertinent and defining risks of our generation, find out how the partnership is working to evolve the landscape of climate risk management for various industries. One such asset is Mitiga’s platform EarthScan. Joining Matthew is Wiebke Cundill, Senior Risk Engineer at HDI Global SE and Jonathan Liddell, Customer Success Lead at Mitiga. Key talking points include: How EarthScan can help customers understand the risks posed by climate change The transition from focusing just on natural hazards to climate risk Downscaling data into an asset class Business as usual, Emissions peak in 2040 or Paris-aligned future? Mitiga helps HDI move into the future  How HDI offers site specific assessment of climate risks - from site to consulting and adoption Importance of trust and collaboration Understanding EarthScanTM You can listen to our past episode with Dr Verena Brenner from HDI TH!NX here and find out more about HDI’s climate risk reporting services here. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us [email protected] Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify why granularity of data is important when it comes to understanding and modelling future climate risks Explain why insurers cannot simply rely on past data when considering resilience toward climate  Identify what types of future has Mitiga modelled, what are their differences and why are all three of these scenarios important If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 306 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 9 June 2024

In the first iteration of our upcoming parametric series with Raincoat, Matthew sat down with Jonathan Gonzalez to delve into how parametric insurance can be integrated with traditional indemnity insurance, the technical and regulatory challenges, and the importance of creating products that customers perceive as fair.  Watch this space for some very exciting episodes coming up. Key talking points: Importance of iteration and scaling  Parametric should be looked at as a tool The connection to smart contracts and parametric What is ‘truth’ in insurance? What is ‘fair’ in insurance? The key to successful integration How much human intervention goes into running the model Evolving role of brokers  The openness of the insurance industry to new solutions If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us [email protected] Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe the connection between smart contracts and parametric and why this is important Explain the difference between ‘truth’ and ‘fair’ in insurance Identify how the role of the broker can evolve when it comes to parametric insurance and its integration If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 305 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcribed - Published: 2 June 2024