Robin Roberson, President and Co-Founder: Agentech: 30 minutes to 30 seconds — Serial entrepreneur, survivor and Agentic AI expert (344)

InsTech - insurance & innovation with Matthew Grant

InsTech

Entrepreneurship, Investing, Business

4.8 • 50 Ratings

🗓️ 2 March 2025

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Agentic AI - the buzzword of 2025. But what is it and how can it help claims? The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more efficiently. In this episode, Matthew Grant speaks with Robin Roberson, co-founder of Agentech, about how digital agents are reshaping claims handling. By leveraging Agentic AI, Agentech is reducing processing time from 30 minutes to 30 seconds, enhancing subrogation workflows and helping insurers streamline claims without removing human expertise. Robin, a veteran in InsurTech and former WeGoLook founder, shares her journey from launching startups to pioneering AI-driven claims solutions. She also discusses why mentorship is crucial for new entrepreneurs, how working with design partners ensures AI solves real-world problems and why reducing adjuster burnout is a core focus of Agentech. Key Talking Points: The rise of Agentic AI – how digital agents are reshaping claims handling and automating administrative tasks From 30 minutes to 30 seconds – how AI is streamlining pet insurance claims processing and boosting efficiency AI-powered subrogation – identifying recovery opportunities and reducing claims leakage with automated analysis The role of design partners – why collaboration with insurers is key to building AI solutions that solve real-world problems Improving adjuster productivity – how Agentech’s AI-driven approach is reducing workload and preventing burnout The future of AI in claims – exploring voice-enabled AI, smart routing and automation for catastrophe response Lessons from a serial entrepreneur – Robin’s insights on launching startups, scaling innovation, and finding the right market fit If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Robin Roberson on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify how AI-powered subrogation tools help insurers identify recovery opportunities and reduce claims leakage. Define the concept of Agentic AI and how it differs from traditional AI and generative AI in insurance applications. Identify the future trends in AI-driven claims processing, including voice-enabled AI and smart claims routing. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 344 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

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0:00.0	Hello, welcome or welcome back to the InSEC podcast.
0:12.7	Zoya podcast producer here.
0:15.3	After a little extended period of having Robin as host on the podcast, Matthew is back and he is joined by Robin Roberson,
0:23.8	social entrepreneur, insurance innovator and co-founder of AgenTech, a company using
0:28.8	agenic AI to streamline and enhance claims processing. Robin is no stranger to insurance
0:35.3	and technology. Matthew catches up with Robin to discuss her journey from
0:39.3	founding and scaling multiple companies to her latest venture in AI-driven automation.
0:44.3	They also explore what agentic AI really is, how it's changing the industry,
0:49.3	and why now is the time for insurers to rethink claims handling. If you're curious about the future
0:55.5	of claims technology, AI-driven efficiencies, or just looking for inspiration from a seasoned
1:00.7	entrepreneur, this episode is for you. Now let's dive into the conversation. Robin, brilliant to be
1:09.3	talking to you again. I saw you in London last week. I don't know what were you doing in London in February. It's a pretty miserable place to be at that time of you. It's a real light to be talking to you again. We'll talk a bit about the last discussion we had back in November 2020, which is actually during COVID. But come back to that at a moment. But we saw each other
1:27.8	last week in London, the event we were doing in the Google offices with Optolitics, and Sirius.
1:33.4	Great to see you there. But why I know if we were in London in February, that's the last place.
1:37.8	I'd recommend anybody spend any time in. Oh, great to see you, Matthew. And thank you for
1:42.8	asking me to join you this morning. I love London any time of the year. And frankly, the weather is the same where I live. So that was neither hit or miss there on the weather. But originally, the plan was to attend the Gen.A.I of London conference. And of course, your event as well the following evening. So it was a wonderful time
2:01.8	in London, seeing all the sides, but then also hearing all the great things happening with AI
2:07.5	and of course, Gen AI. Well, Oklahoma in February, I think the first time we tried to record a few years
2:12.7	ago, we actually had a storm that stopped us recording. So, well, good. I'm glad you're glad
2:16.9	a successful trip in London. And a bit about your background, just so people know they've got the context.
2:23.3	So you founded Wego Look, you were there for 11 years. You sold it back in 2017 to Crawford,
2:29.6	publicly information, $36 million. So congratulations on that.
	...

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