Broker and carrier insights: new market opportunities using data and digital technology (358)

InsTech - insurance & innovation with Matthew Grant

InsTech

Entrepreneurship, Investing, Business

4.8 • 50 Ratings

🗓️ 8 June 2025

⏱️ 20 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Underwriting is undergoing a fundamental shift. As technology matures and data becomes more accessible, insurers and brokers are rethinking how they deploy capital, manage risk and respond to client needs in real time. In this special episode of the InsTech podcast, recorded live at our event “The growth of Enhanced Underwriting — the opportunity and the role of technology in realising it”, Robin Merttens is joined by Clyde Bernstein from Aon, Hayley Spink from Chaucer and Ed Howkins from Artificial. Together, they discuss how the market is embracing enhanced underwriting, why insurers are investing in digitisation at scale and how technology providers are helping unlock new levels of efficiency and accuracy across the value chain. Key Talking Points Learn how Aon is rethinking broking strategy from the ground up through enterprise-wide transformation. Understand why legacy systems are holding back innovation and what it takes to modernise at scale. Explore how cross-functional teams and external partners like Artificial Labs are accelerating progress. Hear why both brokers and carriers moving in sync is key to realising enhanced underwriting at speed. Discover how Chaucer is building cloud-native infrastructure and data strategy to support smarter decisions. Find out how technology is shaping the future of underwriting roles and changing team structures. Understand the risks of fragmentation as broker portals multiply across the market. See why consistent data standards are essential to making digitisation stick. Learn how enhanced underwriting supports speed and accuracy—especially in softening market conditions. Get insight into why now is the moment for insurers to translate strategy into execution and long-term value. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify the role of consistent data standards in enabling seamless broker-carrier collaboration. Explain how digitisation helps insurers maintain underwriting discipline in soft market conditions. Define enhanced underwriting in the context of today’s capital deployment strategies. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 358 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

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0:00.0	Our clients are suffering enormously.
0:02.9	The world of risk is more complex than it's ever been before.
0:05.9	If you think about the technology transformation, you think about the workforce,
0:09.4	you think about trade and geopolitics, and you think about whether all of these major, major themes
0:15.4	are crying out for a different type of solution from our industry.
0:23.9	Hello, welcome or welcome back to the Insect podcast.
0:28.7	Zoya here.
0:29.7	This week, we're doing something slightly different.
0:32.3	We're going back into the archive and pulling out a live panel discussion from our last
0:36.9	evening event on one of the
0:38.5	industry's most urgent topics, enhanced underwriting. Joining Robin Mertons on stage were Clyde
0:46.2	Bernstein from Aeon, Haley Spink from Chaucer and Ed Hawkins from Artificial Labs. Together they explored
0:53.1	what it really takes to build smarter
0:55.3	underwriting workflows, from enterprise-wide digital transformation to codifying underwriting
1:00.4	rules and aligning with broker-driven distribution strategies. If this conversation sparks
1:06.0	your interest, then you are in luck. You can join us on June 18th at Google for our next evening event,
1:12.5	which is on quite a similar topic, London's Digital Wave, Who is Riding It and Why?
1:18.1	We'll be discussing what is driving new appetite for change across the market with insights
1:22.8	from Google Cloud, Key Insurance and Artificial Labs. Registration is free for Instech members.
1:29.0	Please do check out the episode notes for the registration link.
1:32.1	But we are sure to sell out quite soon, so do you make sure you get there quickly.
1:37.0	Well, back to the topic at hand.
	...

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