What It's Like To Be... with Dan Heath

Untangling who gets to speak for a dying patient, weighing a treatment's benefits against its burdens, and searching for clarity in the grayest corners of healthcare with Esther Berkowitz, a clinical ethicist. What is the "dignity of risk"? And how do you know which "version" of a person to trust? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION...

Transcribed - Published: 2 June 2026

Grinding through 16-hour shifts, standing behind inmates (never in front), and trying to stay human in an inhuman environment with Bill Farrell, a correctional officer in Massachusetts. What happens when an officer gets "frozen"? And why does the sound of scuffling sneakers stop him in his tracks? LINKS & REFERENCES Bill was the co-creator of a short documentary about the physical and mental toll of being a correctional officer. It's called "Behind The Wall".WANT MORE EPISODE SUGGESTIONS?...

Transcribed - Published: 19 May 2026

Harvesting five million bushels of wheat and corn from Texas to Montana, outrunning hailstorms that decimate a year's income in 20 minutes, and running a multimillion-dollar convoy of equipment down the highway with Josh Beckley, a third-generation custom harvester from Kansas. Why do farmers outsource the harvesting of their own crops? And what happens when you drive a combine into a ditch? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Sp...

Transcribed - Published: 5 May 2026

Guiding grieving families through arrangement meetings, orchestrating meaningful memorial services within days, and preparing bodies for viewing with Heather Hill, a funeral director in North Carolina. What's different about doing makeup on a dead person? And what is it like to field a death call? LINKS & REFERENCES Heather writes about her work on her website.She's a funeral director at Renaissance Funeral Home in Raleigh, North Carolina."The Future is Female" - American Funeral Dir...

Transcribed - Published: 21 April 2026

Landing the Perseverance rover on Mars, working in clean rooms to minimize the microbial bug count, and slogging through hundreds of engineering trade-offs with Swati Mohan, an aerospace engineer at NASA's Jet Propulsion Laboratory. What are the "seven minutes of terror"? And is there evidence of past life on Mars? LINKS & REFERENCES: Watch Swati voice the landing of Perseverance in 2021.Swati's official NASA bioMore about the Perseverance roverSwati Mohan spoke with us in a personal capa...

Transcribed - Published: 7 April 2026

Defusing a crisis after an ambassador hinted at a preemptive strike on Russia, delivering demarches in multiple languages, and surviving the frantic evacuation of the Kabul embassy with John Johnson, a retired diplomat who spent more than twenty years in the US Foreign Service. Do diplomats still send "cables" in the 21st century? And what does "not/not" mean? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essenti...

Transcribed - Published: 24 March 2026

Wiring a neighborhood back to life after a tornado, coveting the work of helicopter linemen in Faraday suits, and surviving the collapse of a rotten utility pole with Elden Rivas, a journeyman lineman in Houston, Texas. What is the one sound on the crew radio that stops every lineman cold? And why does a squirrel on a transformer mean easy money? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes fr...

Transcribed - Published: 10 March 2026

Suspending the licenses of unsafe restaurant operators, hunting down the origins of foodborne illness outbreaks, and eliciting truthful answers from anxious managers with Justin Dwyer, a health inspector in Peoria, Illinois. What happens when a restaurant locks the door on an inspector? And why should you never wash your Thanksgiving turkey? LINKS & REFERENCES Upstream: The Quest to Solve Problems Before They Happen by Dan Heath. You can find the audiobook at Audible, Spotify, and Apple B...

Transcribed - Published: 24 February 2026

Hurtling down an ice track at nearly 100mph, perfecting the practice of visualization, and shaving off hundredths of a second with Kaillie Humphries, an Olympic bobsledder. What's the most feared track in the world? And how do athletes practice when there's no ice in the summer? This episode originally aired on December 17th, 2024. WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back cat...

Transcribed - Published: 17 February 2026

Negotiating cases in which neither spouse wants custody of the cat, setting clients' expectations about what's legally possible (versus what feels "right"), and finding hope in people's ability to bounce back from dark times with Lucy Stewart-Gould, a divorce lawyer in London. What simple question can break open a deadlocked settlement? And what's a "jurisdiction race"? IF YOU LIKE THIS EPISODE: Check out what it's like to be a criminal defense attorney, a forensic accountant, or a couples th...

Transcribed - Published: 10 February 2026

Tinkering with the recipe for gingerbread cake until it's right, adjusting to the variability of local grains, and cherishing the quiet mornings when the sun fills the bakery windows with Sophie Williams, a baker in Bellingham, Washington. What happens when you bake all your sourdough starter by accident? And what's a "starch attack"? Links & References: Sophie owns and operates Raven Bakery in Bellingham, Washington.The Economics of Everyday ThingsBullshit Jobs by David GraeberWANT ...

Transcribed - Published: 27 January 2026

Sculpting mullets on Havanese, enduring countless bites, and surviving level-five furnadoes with Aaron Williams, a dog groomer in Alabama. Why is the grooming table his most powerful psychological tool? And which part of the grooming process is most dreaded by dogs? You can see Aaron in action at his YouTube channel. Want more episodes featuring professions who work with animals? We've spoken with a veterinarian, a cattle rancher, and a dog trainer. WANT MORE EPISODE SUGGESTIONS? Grab our Wha...

Transcribed - Published: 13 January 2026

Judging the permissibility of real-time battle decisions, advising commanders how to handle soldier misconduct, and assessing "hostile acts" and "hostile intent" with Lieutenant Colonel Susan Upward, a Marine Corps JAG. What does "dispo" mean in military justice? And how do you tell a commander his idea is colossally stupid -- while keeping your job? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episode...

Transcribed - Published: 30 December 2025

Weaving songs and dances into classroom lessons, having difficult conversations with parents, and navigating the second-day meltdowns of kindergarten students with Yaronda Kilgo, an elementary school teacher. What did a backpack full of snacks teach her about empathy? And what makes her "extra"? We're teaming up this month with GiveDirectly to collect money that will go directly to Rwandan families. Dan will match every dollar raised from What It's Like To Be... listeners. Donate now: givedir...

Transcribed - Published: 16 December 2025

Managing Ebola treatment centers in Sierra Leone, coordinating with government officials and local leaders, and advocating for the radical simplicity of cash aid with Grace Jackson, a humanitarian worker. When low-income families are given money, what's the first thing they often buy? And what is “CMCoord”? This episode is part of a fundraising effort called Pods Fight Poverty. We're teaming up with GiveDirectly to collect money that will go directly to Rwandan families. Dan will match every ...

Transcribed - Published: 2 December 2025

Reinterpreting centuries-old classical music, marking up symphonies with notes on phrasing, and turning mid-performance disasters into unforgettable moments with Carlos Miguel Prieto, a music director and conductor. How do you get an orchestra to pick up the tempo? (Spoiler: Not by waving your hands faster.) And how does a performance of Beethoven's Fifth sound different today from a century ago? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curat...

Transcribed - Published: 18 November 2025

Calculating electrical loads, getting zapped by 277 volts, and savoring the freedom of the skilled trades with Doug Powell, a master electrician. Why are blue-collar professions growing increasingly more attractive? And what are the telltale signs of a hack electrician? Doug runs Lumen Brothers Electric Company with his business partner, Josh. WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from ...

Transcribed - Published: 4 November 2025

Scaling outfield walls to pick off home runs, bouncing between La Quinta hotels and sleeper buses, and chasing the dream of the majors with Trayvon Robinson, a professional baseball player. What superstitions did he live by? And what did he do to make SportsCenter in his major league debut? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email...

Transcribed - Published: 21 October 2025

Monitoring global networks of seismometers, evangelizing for stronger buildings instead of better predictions, and measuring LA's slow crawl toward Alaska with Lucy Jones, a seismologist in Southern California. Why does she begin counting when she feels the earth start to shake? And how did a nuclear test ban treaty end up boosting the science of earthquakes? Lucy is author of the book The Big Ones: How Natural Disasters Have Shaped Us (and What We Can Do About Them). She also founded the Dr....

Transcribed - Published: 7 October 2025

Butchering whole alligators, costing out every plate down to the garnish, and perfecting grilled sweetbreads with Cindy Wolf, an executive chef. What was it like to cook for Julia Child? And what popular item does she wish she could purge from the menu? Dan's latest book is Reset: How to Change What's Not Working. It's out in hard cover and as an audiobook. WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential ...

Transcribed - Published: 23 September 2025

Writing for the ear rather than the eye, racing to meet teleprompter deadlines, and recasting lost memories as timeless advice with Stephen Krupin, a speechwriter. What was it like to write speeches for President Obama? And when can a speaker's desire for "authenticity" go too far? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jo...

Transcribed - Published: 9 September 2025

Crafting floral masterpieces that disappear within hours, dealing with the eccentricities of wealthy clients, and making 3am runs to the flower market with Paul Hawkins, a floral decorator in England. Why is it a no-no to mix red and white flowers? And what's it like to design floral decorations for royalty? You can see some of Paul's work on his Instagram page. WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essen...

Transcribed - Published: 26 August 2025

Cracking automotive mysteries one diagnostic code at a time, mastering the art of quoting complicated repairs, and playing the "what kind of noise is it?" guessing game with Justin Snodgrass, a car mechanic who owns his own shop. Why should $19.99 oil changes make you suspicious? And why might your local car mechanic decline to work on new cars? IF YOU LIKE THIS EPISODE: Check out what it's like to be a forensic accountant, a welder, or a software engineer. WANT MORE EPISODE SUGGESTIONS...

Transcribed - Published: 12 August 2025

Counting out pills in fives, working with million-dollar drugs, and ensuring the right medication in the right dose gets delivered at the right moment with Rose Davin, a pharmacy technician in Rochester, New York. What are the layers of protection that prevent pharmacy employees from absconding with opioids? And what happens if a technician accidentally drops a pill on the floor? IF YOU LIKE THIS EPISODE: Check out what it's like to be a nurse, a veterinarian, or a hospice nurse. WANT MORE EP...

Transcribed - Published: 29 July 2025

Forecasting what a business will earn and spend, allocating resources among teams clamoring for more, and practicing professional skepticism without killing the vibe with Steve Love, a chief financial officer. What does it feel like to confess to a board of directors that you've made a potentially catastrophic error? And what happens when business leaders accidentally release non-public information? IF YOU LIKE THIS EPISODE: Check out what it's like to be a turnaround consultant, a fore...

Transcribed - Published: 15 July 2025

Boiling briskets for five hours, escorting obnoxious customers to the door, and preserving the ritual of saying "hello" with Steven Peljovich, who runs Michael's Deli in Boston. What makes a deli different from a sandwich shop? And, until recently, why did he resist taking orders online? Read The Boston Globe story that Steven mentioned about longtime customer Rita Manor. IF YOU LIKE THIS EPISODE: Check out what it's like to be a stadium beer vendor, a barman, or an ice cream truck driver. WA...

Transcribed - Published: 1 July 2025

Choreographing massages to Mozart, enforcing cancellation policies with beloved clients, and shutting down callers seeking "undraped sessions" with Allissa Haines, a massage therapist. What made her cry in her car after one particular house call? And what is "effleurage”? In this episode, Dan recommended The Work of Art by Adam Moss, a book about how artists make their work. Check it out here. IF YOU LIKE THIS EPISODE: Check out what it's like to be a couples therapist, a hair stylist, or a p...

Transcribed - Published: 17 June 2025

Scaling three-story rope ladders up the sides of ships, memorizing every rock and current in a harbor, and narrowly avoiding catastrophic collisions with Captain Grant Livingstone, a retired harbor pilot. What do you do when your engine and anchors fail in heavy fog? And how do you dock a ship the size of the Empire State Building? Grant and his twin brother Captain George Livingstone co-authored the recent book Shiphandling, The Beautiful Game. IF YOU LIKE THIS EPISODE: Check out what it's l...

Transcribed - Published: 3 June 2025

Comforting patients as they prepare to transition, navigating end-of-life regrets and frayed relationships, and providing support and advice for fearful families with Heather Meyerend, a retired hospice nurse. How does she know when the end is imminent? And what has the work taught her about the different ways we deal with death? Heather is a contributing author to the book Resilient Faith: Dare To Believe. She was also profiled in The New Yorker in 2016: "A Tender Hand in the Presence of Dea...

Transcribed - Published: 20 May 2025

Calming scared cats with pheromone sprays, advising families how to balance their pet's well-being with budget realities, and diagnosing mysterious animal maladies with Dr. Hindatu Mohammed, a veterinarian in Austin, TX. What breed of dog, when having its nails clipped, responds as though it's being murdered? And how did an injured ant shape her career choice? IF YOU LIKE THIS EPISODE: Check out what it's like to be a dog trainer, a nurse, or a brain surgeon. WANT MORE EPISODE SUGGESTIONS? Gr...

Transcribed - Published: 6 May 2025

Tracing mysterious errors to their source, jousting with product managers, and rolling out new features (without breaking the old ones) with Taylor Hughes, a software engineer. How did one failed software fix ruin Christmas for kids around the country? And what is "spaghetti code"? Taylor is currently a co-founder and the CTO at Hypernatural.ai. IF YOU LIKE THIS EPISODE: Check out what it's like to be a forensic accountant, a creative director, or a brain surgeon. Learn more about StoryCorps ...

Transcribed - Published: 22 April 2025

Mediating pickleball noise disputes, shepherding communities through thorny decisions, and practicing radical pragmatism with Martha Bennett, city manager of Lake Oswego, Oregon. What is it that makes public hearings so noxious? And what's the difference between "Big P" and "Little P" politics? IF YOU LIKE THIS EPISODE: Check out what it's like to be a high school principal, a PR crisis manager, or a turnaround consultant. WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "...

Transcribed - Published: 8 April 2025

Pouring pints for thirsty tourists, defusing situations with drunk patrons, and finding flow in the Friday night rush with Brian Wynne, a barman in Dublin. What caused one customer to throw a dog at Brian? And what is "craic"? If you'd like to reach out to Brian, email Dan at dan@whatitslike.com IF YOU LIKE THIS EPISODE: Check out what it's like to be an ice cream truck driver, a stand-up comedian, or a London cabbie. WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "start...

Transcribed - Published: 25 March 2025

Zapping parts of the brain to know where to cut, operating a mouth-controlled microscope that's worth more than a house, and carrying the weight of life-or-death decisions with Dr. Alfredo Quiñones-Hinojosa, a brain surgeon at the Mayo Clinic. How do you preserve a mathematician's expertise when removing tumors? And how did he go from picking tomatoes to performing brain surgery? Dr. Q wrote about his remarkable journey to the operating room in the book, Becoming Dr. Q: My Journey from Migran...

Transcribed - Published: 11 March 2025

Commanding a floating city of 5,000 sailors, intercepting Houthi missiles in the Red Sea, and stripping rank from sailors who cross the line with Captain Chris "Chowdah" Hill, commanding officer of the USS Dwight D. Eisenhower aircraft carrier. How do you stop a fighter jet in 2-seconds? And what are “midrats”? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT...

Transcribed - Published: 25 February 2025

Singing cleanup songs, tiring out kids before naptime, and battling the "babysitter" stereotype with Brenda Hawkins, a daycare owner in Maryland. How has childcare changed over the years? And what is a "dope and drop"? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@whatitslike.com FOR SPONSORSHIP OPPORTUNITIES: Email us at pa...

Transcribed - Published: 11 February 2025

Fine-tuning the perfect accent for a character, recording for hours in a sound-insulated booth, and tracking down obscure pronunciations with Sean Pratt, an audiobook narrator. What is "punch and roll"? And what kind of voice do you need to be a great narrator? EXTRA We spoke with Sean about his work narrating the David Foster Wallace literary behemoth Infinite Jest. That part of the interview didn’t fit into this episode, but you can listen to it here! WANT MORE EPISODE SUGGESTIONS? Grab ou...

Transcribed - Published: 28 January 2025

We've got something a little different and special for you this week! The day this is dropping, January 21st, is the launch day for my new book, called RESET: How to Change What’s Not Working. We’re running an excerpt (a whole chapter!) from the audiobook on this podcast. You can buy the full audiobook, hardcover, or Kindle version here! We’ll be back next week with a new episode of the show, talking with a professional audiobook narrator! WANT MORE EPISODE SUGGESTIONS? Grab our What It's L...

Transcribed - Published: 21 January 2025

Cracking decades-old murder cases, delivering unthinkable news to victims' families, and tracking suspects across borders with John Lamberti, a homicide detective with the Los Angeles Police Department. Why are cold cases harder to solve these days? And what's a "415"? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@whatitslik...

Transcribed - Published: 14 January 2025

Forecasting demand for 40,000 different products, arranging for model kits to traverse the globe from Chinese factories to mom-and-pop hobby shops, and enduring random customs inspections with Alan Bass, a hobby kit and toy distributor. Why can't shops place orders directly with factories and cut out distributors? And what is it like to discover your childhood toys were actually samples given out for market research purposes? The hobby kit and toy distributor business he runs is Stevens Inte...

Transcribed - Published: 31 December 2024

Hurtling down an ice track at nearly 100mph, perfecting the practice of visualization, and shaving off hundredths of a second with Kaillie Humphries, an Olympic bobsledder. What's the most feared track in the world? And how do athletes practice when there's no ice in the summer? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@...

Transcribed - Published: 17 December 2024

Shearing Christmas trees into their classic shape, fighting back weeds and blackbirds, and planting 5,000 trees a year with Sheldon Corsi, a Christmas tree farmer near Cincinnati, Ohio. What does a tree baler sound like? And what makes Christmas tree farming distinctive within the world of agriculture? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGE...

Transcribed - Published: 3 December 2024

Swimming with 20-foot manta rays, suffering through grant applications, and rushing to the whale freezer with Jessica Pate, a marine biologist based in Florida. How have drones changed her work? And what's wrong with being a "parachute scientist"? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@whatitslike.com FOR SPONSORSHIP ...

Transcribed - Published: 19 November 2024

Perfecting the soft finishes, dealing with divorcing couples, and cultivating the perfect network of artisans with Julie Anne Burch, an interior designer. Why did she need a crane to move a piano? And how can interior designers create a "moment"? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@whatitslike.com FOR SPONSORSHIP O...

Transcribed - Published: 5 November 2024

Ignoring 10,000 booing fans, collaborating with the replay center, and striving for perfection with Billy Kennedy, an NBA referee. What happens when you get a call wrong? And what's the difference between the trail, slot, and lead officials? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@whatitslike.com FOR SPONSORSHIP OPPORT...

Transcribed - Published: 22 October 2024

Outsmarting drunks, competing with ride-share apps, and discovering that some of your passengers were Spice Girls with Jamie Owens, a London cabbie. How much does it cost to buy a cab? And what's "The Knowledge"? You can find Jamie on YouTube at his channel "Jamie The Cabby". WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@wh...

Transcribed - Published: 8 October 2024

Overcoming "soft objections," hustling to line up meetings, and navigating the line between business and friendship with David Johnson, a third-generation life insurance salesman. What is the mistake that "ruins careers" for salespeople? And what is a "feed list"? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@whatitslike.com...

Transcribed - Published: 24 September 2024

Framing a scene to draw in the audience, dealing with screaming directors, and getting lost in an actor's performance with Pauline Edwards, a camera operator. What's it like filming a reality TV show? And what's a "swingle"? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@whatitslike.com FOR SPONSORSHIP OPPORTUNITIES: Email us...

Transcribed - Published: 10 September 2024

Hauling 32,000 lbs of dead rats, strategically planning every turn and pit stop, and soaking up the highway sunrises and sunsets with Kathy and Gene Lednicky, team truck drivers. What's the chatter like on the CB radio? And what's a "lumper”? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jobs@whatitslike.com FOR SPONSORSHIP OPPOR...

Transcribed - Published: 27 August 2024

Conjuring a world where kids can reinvent themselves, running a small town in the woods, and witnessing camp counselors falling in love with Eric Sasson, a summer camp director. What happens on the last night of camp? And why does the question "Do you have a minute?" spark anxiety? WANT MORE EPISODE SUGGESTIONS? Grab our What It's Like To Be... "starter pack". It's a curated Spotify playlist with some essential episodes from our back catalogue. GOT A COMMENT OR SUGGESTION? Email us at jo...

Transcribed - Published: 13 August 2024