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What It's Like To Be... with Dan Heath

A Correctional Officer

What It's Like To Be... with Dan Heath

Dan Heath

Curiosity, Careers, Storytelling, Business, Human Interest, Jobs, Society & Culture

4.9820 Ratings

🗓️ 19 May 2026

⏱️ 35 minutes

🧾️ Download transcript

Summary

Grinding through 16-hour shifts, standing behind inmates (never in front), and trying to stay human in an inhuman environment with Bill Farrell, a correctional officer in Massachusetts. What happens when an officer gets "frozen"? And why does the sound of scuffling sneakers stop him in his tracks? LINKS & REFERENCES Bill was the co-creator of a short documentary about the physical and mental toll of being a correctional officer. It's called "Behind The Wall".WANT MORE EPISODE SUGGESTIONS?...

Transcript

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0:00.0

Bill Farrell is a correctional officer in Boston. He says he's a people person, even though he works

0:07.2

in a job where you got to keep your guard up, you know, because... It's God, Dan. God. God. I'm learning

0:15.6

Bostonian live. Give me a favor, Dan. Say car. Ka. Bang a Ui at the rotary.

0:23.2

So, like I said, he's a people person, which he says in his line of work he shouldn't always admit to.

0:30.8

Like when he first interviewed for the job.

0:33.4

So I'm in the interview room, and I have superintendents and I have a couple of captains.

0:38.5

And at one point, the superintendent said, why do you want to be a correction officer?

0:43.0

And immediately in my head, I said, I'm a people person. I like people.

0:48.5

And obviously being it's a prison, right?

0:51.4

Right.

0:51.7

You're not going to find the best people in this environment.

0:58.6

So I almost said that, and then there was that little voice said,

1:02.3

you shut up, just shut up.

1:03.8

But I am a people person, which is kind of strange, right, in this profession.

1:09.0

But it served me well.

1:10.4

I'm entering my 20th year, and I'm just,

1:13.6

I can have a conversation with you. I can ask you how you're doing, you know, if I can interact with you,

1:18.6

if I can communicate with you, hey, hey, let's just hold on for a second and let's just take a breather here. What's going on? Talk to me.

1:41.7

I'm Dan Heath, and this is what it's like to be.

1:46.1

In every episode, we walk in the shoes of someone from a different profession, an FBI special agent, a floral decorator, a speechwriter.

1:51.3

We want to know what they do all day at work.

1:54.6

Today we'll ask Bill Farrow what it's like to be a correctional officer.

...

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