Tapesearch Privacy Policy

Our contact details

Name: Tapesearch
E-mail: privacy@tapesearch.com

The type of personal information we collect

We currently collect and process the following information:

Name & email address
What you are searching for, questions asked in chat, which transcripts you are downloading and API calls (stored anonymously)
No passwords, addresses or phone numbers are held by Tapesearch

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You provided your email address for a free trial
You created an account to access the free features of Tapesearch
You are a subscriber and provided your name and email address to Stripe

We also receive personal information indirectly, from the following sources in the following scenarios:

By using the website we keep an anonymous record of what you have searched for and downloaded
By asking questions in the AI powered chat

We use the information that you have given us in order to improve the service offering of Tapesearch, marketing or statistical purposes

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@tapesearch.com

How we store your personal information

Your information is securely stored.

Your name & email address is stored independently of your search data, preserving anonymity.

We keep search and personal data indefinitely unless you remove your consent.

Your data protection rights

Under data protection law, you have rights including:

Your right of access

You have the right to ask us for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing

You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at privacy@tapesearch.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@tapesearch.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Updated 07/09/2024