Talking to people when they are angry or frustrated oftentimes makes you angry and frustrated.

It puts us in a position where we can't have ideal communications.

And unfortunately, there are a group of people that their job all day, every day, is to listen to people who are either angry or

frustrated. They are customer service reps. And today I'm very excited to speak with Alice Warren.

We talk about the product that she represents, which is thinks, and we talk about safety of

things and the most common questions

people have about using things to go waste free with their periods, to overcome those concerns

that people have about health challenges. And we also talk about how you can approach talking to someone who is frustrated without going

over the edge yourself and getting frustrated and getting drugged down in to all of those

patterns of anger that ultimately lead to total communication breakdowns. Let's get to the show.

Welcome to the Lindsay Elmore Show, a podcast that helps you find fulfillment amidst chaos.

On this show, I interview thought leaders, doctors, creatives, spiritual gurus, and game changers

who inspire you to pursue your dreams, overcome obstacles, and leave your mark.

As director of customer experience at Thinks, Alice Warren leads a fantastic team of customer service associates. She is responsible for

understanding what do thinks customers need? What are the systems that can be put in place that

create and seamless end user experience? And what are the trends that she's starting to see, things that people love

and things that people say, listen, this has got to get fixed. She has an extensive background

in information technology that has helped her learn how to approach problems systematically.

Her customer support knowledge has enabled her to understand well

what customers are looking for when they are reaching out for assistance. Before joining things,

Alice worked in technology management for many different organizations, including Columbia

University and Amulet Hotkey,

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