Hey, everyone. Tom here for a quick introduction. What you're about to hear was first broadcast

in 2017. It was the second in a two-part series about leadership versus management.

The first episode in that series was last month's rebroadcast. This episode specifically focuses

on what leaders say versus what managers say. Look, you can call me a nerd, but breaking down

communications like this to me is like treats to a dog. There are a lot of ideas flying around

in this episode. We've created a tool to help you keep them all sorted and make them practical.

The tool lives on the Essential Communications website. It's essential com with 2ms.com.

All of the tools, including this one, are in the Essential Tools bin. Please help yourself.

Okay, back to 2017. Enjoy the show.

Welcome back to the look and sound of leadership. An ongoing series of executive coaching tips

designed to help you be perceived in the workplace the way you want to be perceived.

I'm Tom Henshel, your executive coach, and today we're talking about the sound of leadership and

management. Raco and I were exploring the differences between leadership and management.

During our conversation, she wondered whether the two actually sound different. I said to her,

you seem pretty comfortable in both camps, Raco. Does your version of leadership sound different

from your version of management? She gave a sad laugh. Yeah. When I think about management,

I think of barking. Do this. Do that. Bark, bark, bark, bark, bark.

You're serious, I asked. Dead serious. You remember we said management exists to address complexity?

Well, all that complexity is hard for me. I get cranky doing that kind of work, so I'm all bark,

bark, bark. What would you do differently, I asked? Oh, you're going to put it on me, are you?

She gave a sigh and stopped to think. I loved Raco's willingness to think without knowing where

it would take her. She said, so we're trying to manage complexity, right? Here's one. I would run

...