meta_pixel
Tapesearch Logo
Log in
Waste No Day: A Home Services Motivational Podcast

The Power of Negotiation - Special Guest: Brandon Voss of the Black Swan Group

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0547 Ratings

🗓️ 6 November 2023

⏱️ 78 minutes

🧾️ Download transcript

Summary

In today’s show, we interview special guest Brandon Voss of the Black Swan Group. Brandon is an expert trainer, coach, and thought leader serving as president of the Black Swan Group. Starting his entrepreneurial spirit at a young age detailing yachts at 14, Brandon gained diversity of experience eventually adapting the FBI’s hostage negotiation techniques to the business world. Brandon has served as guest lecturer at places such as the USC Marshall School of Business and Georgetown’s McDonough School of Business. He joins the show today to discuss the power of negotiation respective to dealing with clients in the home. Brandon details how tactical empathy employed properly can be the difference between a great deal and a great failure.

Transcript

Click on a timestamp to play from that location

0:00.0

Now, what's great about the expertise that you guys have and the experience that you've been through,

0:07.3

you know that there's a possibility that that conversation may be coming down the line.

0:12.9

And so you actually negotiate that into the process ahead of time, namely, you know, or to the

0:18.4

tune of right on the back end of when you've come in the door.

0:21.2

And so something to the effect of if we find other issues that we know we're going to be

0:27.4

long-term problems for you while we're here, do you want us to keep those issues to

0:32.6

ourselves?

0:37.1

Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.

0:48.9

More than a podcast, Waste No Day is a credo, a determination, a mindset.

0:54.5

It is a never-ending discipline. It is a never-ending discipline.

0:56.6

It is a refuse to lose pursuit.

0:59.1

It is a wake-up call every morning to waste no day.

1:03.1

Now here's your host, Brian, and nobody, for the intro at least. We are taking a little one week break just being

1:31.7

pretty busy doing some traveling Nate and I we were at the authority brands convention

1:38.4

in Orlando and one of those days I got to also join Tommy Mello and Who's Who of the Home Services

1:49.9

Industries at the Freedom event in Orlando also.

1:54.8

So that was pretty cool.

1:56.5

And we're just running a little ragged between, you know, what we both do for a living and doing the podcasting and everything else we have going on with the families and whatnot.

2:08.0

And didn't record a new episode for this week.

2:11.5

So we wanted to take a week off.

2:14.8

We have some three, four episode weeks coming up and a ton of great guests and

2:22.1

podcasts coming for you including none of them brian tracy and some other really big names i'm

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Brian Burton & Nate Minnich, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Brian Burton & Nate Minnich and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.