you're not paid to sell plumbing right you're paid to build relationships and the amount of money that

you make on a performance pay system is in direct correlation to how good the relationships are that you

make with your clients you want to see your conversion rate go up spend more time building the relationship you want to see clients. You want to see your conversion rate go up?

Spend more time building the relationship.

You want to see better reviews.

You want to see more people calling you back.

You want to see more referrals.

Spend more time on the relationship.

Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing,

heating, air conditioning, and electrical. More than a podcast, Waste No Day is a credo, a determination,

a mindset. It is a never-ending discipline. It is a refuse to lose pursuit. It is a wake-up call every morning to waste no day.

Now here's your host, Brian Burton and Nate Minnick.

Hey, welcome to another episode of the Waste No Day podcast, your host, Nate and Brian,

hanging out with you again and looking towards a little bit of a different topic today.

It's going to be a great episode, but we're going to be talking about the idea of how to deal

with an upset client, specifically an upset client that is calling in over the phone.

So this is going to be an episode that is

certainly directed towards technicians, but there's also going to be a little bit of an element

focused on taking it from the office as well. So we're excited to dive into this topic because,

like it or not, it's a part of the in-home services business. There's always going to be somebody

who has a certain type of feeling about how things went

and maybe even about how things went for somebody else that they know and or love and care,

...