The Hack
An Arm and a Leg
An Arm and a Leg
4.8 • 1.1K Ratings
🗓️ 11 April 2024
⏱️ 22 minutes
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| 0:00.0 | Hey there. Brittany Trang is a reporter for Stat News. That's a health care news outlet. |
| 0:05.3 | In fact, we talked with Brittany's colleague Bob Herman in our last episode and like Bob, |
| 0:10.4 | Brittany's been covering the business of health care and for her this story starts with Bob |
| 0:16.8 | Flagging a story to their team. He dropped a link in the chat that said like hey guys, I think we should write about this, |
| 0:23.2 | question mark, and nobody replied. |
| 0:25.4 | This story was about a cyber attack against a company called Change Healthcare. |
| 0:30.8 | I was like, that sounds like a startup. |
| 0:32.4 | I was like, who cares about some sort of health tech startup. But Bob kept bringing it up. |
| 0:36.5 | I finally clicked on the link and I was like, oh no, this is a big deal. This touches most of the American health care system. |
| 0:45.0 | Yeah, and it's no joke. |
| 0:47.0 | Change health care is what's called a data clearinghouse |
| 0:50.0 | and it's a big one. |
| 0:51.0 | It's an important part of health care's financial |
| 0:54.0 | plumbing. Somebody had gone in and basically hijacked their computer |
| 0:58.0 | system and said unless we get $22 million we're not giving it back. So change went offline and a huge chunk of the country's |
| 1:07.0 | pharmacists, doctors, therapists, hospitals just stopped getting paid. And change health care stayed offline for weeks and |
| 1:15.8 | weeks. And here's this other thing. Change health care, you know, isn't a startup. |
| 1:20.6 | It's been around for like 20 years. And in late 2022, change got purchased by another |
| 1:27.1 | company. A company that's starting to become a real recurring character on this show. United Health Group. |
| 1:35.4 | You might remember, they are the country's biggest insurance company and they've got their |
| 1:39.4 | hands in just about every other part of health care in a big way. |
| 1:43.2 | For instance, they are the very biggest employer |
... |
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