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An Arm and a Leg

The Hack

An Arm and a Leg

An Arm and a Leg

Documentary, Medicine, Health & Fitness, Society & Culture

4.81.1K Ratings

🗓️ 11 April 2024

⏱️ 22 minutes

🧾️ Download transcript

Summary

A cyberattack against a giant gets us thinking about antitrust.

Transcript

Click on a timestamp to play from that location

0:00.0

Hey there. Brittany Trang is a reporter for Stat News. That's a health care news outlet.

0:05.3

In fact, we talked with Brittany's colleague Bob Herman in our last episode and like Bob,

0:10.4

Brittany's been covering the business of health care and for her this story starts with Bob

0:16.8

Flagging a story to their team. He dropped a link in the chat that said like hey guys, I think we should write about this,

0:23.2

question mark, and nobody replied.

0:25.4

This story was about a cyber attack against a company called Change Healthcare.

0:30.8

I was like, that sounds like a startup.

0:32.4

I was like, who cares about some sort of health tech startup. But Bob kept bringing it up.

0:36.5

I finally clicked on the link and I was like, oh no, this is a big deal. This touches most of the American health care system.

0:45.0

Yeah, and it's no joke.

0:47.0

Change health care is what's called a data clearinghouse

0:50.0

and it's a big one.

0:51.0

It's an important part of health care's financial

0:54.0

plumbing. Somebody had gone in and basically hijacked their computer

0:58.0

system and said unless we get $22 million we're not giving it back. So change went offline and a huge chunk of the country's

1:07.0

pharmacists, doctors, therapists, hospitals just stopped getting paid. And change health care stayed offline for weeks and

1:15.8

weeks. And here's this other thing. Change health care, you know, isn't a startup.

1:20.6

It's been around for like 20 years. And in late 2022, change got purchased by another

1:27.1

company. A company that's starting to become a real recurring character on this show. United Health Group.

1:35.4

You might remember, they are the country's biggest insurance company and they've got their

1:39.4

hands in just about every other part of health care in a big way.

1:43.2

For instance, they are the very biggest employer

...

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