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An Arm and a Leg

We’re digging into “facility fees.” We need your help.

An Arm and a Leg

An Arm and a Leg

Documentary, Medicine, Health & Fitness, Society & Culture

4.81.1K Ratings

🗓️ 2 May 2024

⏱️ 10 minutes

🧾️ Download transcript

Summary

Why we’re collecting your stories about these sneaky fees.

Transcript

Click on a timestamp to play from that location

0:00.0

Hey there, we are starting a big new project here and we could use your help.

0:04.3

In fact, asking for your help is a big part of this project.

0:08.3

We're looking at sneaky fees that rip money out of our pockets and we want to know how often this happens and where and how much

0:15.5

we're being taken for. Look here's an example of what we're talking about. Esther Lee's mom had arthritis so she got

0:21.7

steroid injections every month and every month.

0:24.8

Her share the bill was 30 bucks.

0:27.4

Until suddenly one month, it was more than 350.

0:31.7

So here's Esther talking with our pals at NPR and KFF health news for their Bill of the Month series.

0:36.3

This is a few years ago and she's describing this weird new charge on her mom's bill.

0:40.3

It said operating room services and she was like I never went to any

0:44.3

operating room. I went to the same doctor. I did the same procedure in the same

0:48.2

office. Why is it all of a sudden saying operating room? And again that same procedure it's an injection it's not

0:55.2

surgery but that charge Esther's mom got for operating room services so it's also

1:01.2

called a facility fee it's basically called a facility fee.

1:03.0

So it's basically like a cover charge just for walking in the door.

1:06.0

And if you or anyone you know has been hit by one of these fees,

1:10.0

and that's especially if, like Esther Lee's mom mom you're just going to see the doctor.

1:15.0

I want to hear about it and I want to see the bill and if you're up for it and they want to

1:21.6

talk to you on this show. We want to see how much we can

1:24.8

learn about these fees because they seem to be sneaking onto more and more medical

1:28.7

bills. So we've set up a format arm and a leg show dot com slash fees you can upload a bill there we're

1:34.9

gonna repeat that address later and I'm gonna ask you to pass it around for now I'll give

...

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