Strategies for Handling Client Objections - With Chris Do | Episode 312
The Futur with Chris Do
The Futur
4.9 • 998 Ratings
🗓️ 16 October 2024
⏱️ 11 minutes
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| 0:00.0 | Hey everybody, Chris here. We're trying something a little bit different than what we normally do for the podcast. |
| 0:04.8 | We're doing solo episodes. These are shorter, more contained. |
| 0:07.6 | Built around certain themes and questions, I think, are very relevant for us to be talking about. |
| 0:11.4 | So wherever you're listening to this, however you're seeing this, let us know in the comments and the feedback, what you think. |
| 0:16.2 | And we'll make some adjustments. I'm going to begin this episode with the metaphor, be bamboo, my friend, be bamboo. |
| 0:43.0 | Bamboo grows fast, is very flexible and it's super strong. |
| 0:46.7 | When we're talking about clients, you're going to run into a situation where you're not |
| 0:50.9 | sure if you should go against what they asked for or if you should comply. |
| 0:54.6 | If you're younger creative, you just think automatically the answer has to be go against the |
| 0:58.3 | client because they don't know what they're doing and you do at the ripe old age of 22. |
| 1:03.7 | Let's think about that for a little bit. |
| 1:05.6 | Most of the time, I'm going to tell you this, you're in the service business and the only way |
| 1:09.7 | that you have business is to be of service to your client. You have to understand they're not interfering |
| 1:14.0 | with your art. You're interfering with their money. You have to really think about this. They |
| 1:17.7 | afford you the life that you have, the ability to live and express yourself creatively and pay, |
| 1:24.0 | rent, buy food, and save money for a rainy day. A lot of creative people mistakenly believe |
| 1:29.3 | themselves as artists where you have a patron who just pays you to make whatever it is that you |
| 1:34.1 | make. And oftentimes when the client's asked to, I don't know, make the logo a little bit bigger |
| 1:39.1 | or to move things around, you have an adverse negative emotional reaction to it. And what happens then, |
| 1:47.1 | and you don't know this because clients are pretty good at hiding their emotions, they just say |
| 1:52.3 | to themselves when they get in the car, never again. And whoever hired or recommended Rich or Chris, |
| 1:58.4 | they're dead to me at this point. So not only have you burned that |
... |
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