Pull up five minutes before and just think of the customer, think of their home, and just truly be like, man, I love this customer. I'm so grateful. Gratitude is a beautiful thing as well. You put on that gratitude, that'll help you. So grateful to be in this home and to be able to serve this customers.

Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry

as it relates to plumbing, heating, air conditioning, and electrical.

More than a podcast, Waste No Day is a credo, a determination, a mindset.

It is a never-ending discipline.

It is a refuse to lose pursuit.

It is a wake-up call every morning to waste no day.

Now here's your host, Brian Burton and Nate Minnick.

Hey, welcome to another episode of the Waste No Day podcast.

Your host, Nate and Brian, are joining you again and looking forward to a great episode today

as we take a deep dive and an emotional journey into the word and definition that is known as

empathy. That's right. We have a special guest joining us today, Mr. Taylor Owen. He is going to

be talking about empathy in the context of sales and in-home sales. He'll be coming at it from the

comfort advisor position, but we're going to have our dialogue and conversation expand way beyond

that, I'm sure, into just the general concept of using empathy to deal with clients,

to express care for clients, and how that positions yourself in a way to make revenue in the good way.

So looking forward to a great conversation with him and getting to know more about his life and

experience. Before we do that, though, it is time for Brian and I spend a little bit of time

breaking it down for you ourselves. And we're going to turn to Brian to start us off with a great quote.

When we honestly ask ourselves which person in our lives means the most to us, we often find

that it is those who, instead of giving advice, solutions, or cures, have chosen rather to

share our pain and touch our wounds with a warm and tender hand.

...