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Waste No Day: A Home Services Motivational Podcast

Selling $2M of Indoor Air Quality with Coral Whale - Part 2

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0547 Ratings

🗓️ 16 January 2023

⏱️ 79 minutes

🧾️ Download transcript

Summary

On part 2 of this episode with Coral Whale, she shares her experience in sales and how she was able to convert a customer who had said "no" to eighteen other sales offers. She shares her tips on how to increase the value of one's business and services, how to handle objections to prices, and the importance of role-playing and objection handling. She also emphasizes the importance of training and investing in employees, and how having a "servant's heart" is important for customer service.   Make sure you're on board with Coral Whale and her $2M Indoor Air Quality mission - get ready to learn and grow!   Here's a breakdown of what to expect in this episode: What are the most common objections that homeowners have? How do you handle them? How do you overcome the objection of a traditional man’s world? The value is going to be 100 times greater when you have a female in the home than a male. Finding common ground with your clients. And so much more!   About Coral Whale:   Coral Whale is an experienced dispatcher and salesperson who has worked in the electrical, medical, and HR industries. She was a dispatcher at an electrical company 13 years ago and saw an electrician wiping the floor and was inspired to do the same. She then moved on to other odd jobs, but eventually circled back to dispatch and sales, demanding a commission-based structure. She made more money than the technicians and was let go, but after 12 years, she interviewed with an HR company that allowed her to go out in the field and work with a tool bag. She has since been working in the field, learning electrical and plumbing work, and educating herself on products in order to deliver her message to clients.   Coral Whale builds value and rapport with clients and finds solutions to problems that they have within their homes.   Check Coral on... coral whale@outlook.com Facebook: https://www.facebook.com/coral.whale   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ

Transcript

Click on a timestamp to play from that location

0:00.0

It was actually a really powerful moment in my career.

0:06.0

Somebody had told me that I am too stupid to realize that it can't be done, so I'm doing it.

0:13.0

When I first started, I didn't know what it took to be a licensed, bonded, insured company

0:19.8

with 30 people on the payroll. So when somebody told me that I

0:23.9

needed to go out and charge $13,000 for a furnace, I just did it. So I'm doing it. I don't have

0:31.5

limits on myself. Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.

0:48.9

More than a podcast, Waste No Day is a credo, a determination, a mindset.

0:54.5

It is a never-ending discipline. It is a never-ending discipline.

0:56.6

It is a refuse to lose pursuit.

0:59.1

It is a wake-up call every morning to waste no day.

1:03.1

Now here's your host, Brian Burton and Nate Minnick.

1:19.5

Hey, welcome to another episode of the Waste No Day podcast, your host, Nate and Brian, hanging out with you again. Welcome here to another episode this time, part two of Coral Whale.

1:25.8

We're really excited to invite her back on as a guest to put her in your passenger seat.

1:30.2

It's going to be a great conclusion to our conversation that we started last week.

1:33.5

So if you haven't checked that episode out yet, be sure to do so.

1:36.9

But for right now, we're going to have a little bit of a discussion ourselves.

1:40.1

And we're going to turn to Brian for our quote.

1:42.7

He that is good for making excuses is seldom good for anything else.

1:49.3

Benjamin Franklin.

1:50.4

Oh, Mr. Benjamin Franklin.

1:52.1

A little bit of our namesake there.

1:54.3

Yeah.

...

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