Riches in Niches: Sewers and Drains - Part 2 - Special Guest: Paul Francis

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 22 March 2021

⏱️ 61 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today’s show, we interview special guest Paul Francis. Paul is a sewer and drain plumber with Benjamin Franklin Plumbing in Lancaster, PA. Paul is no stranger to unique work environments. Starting his career in the food industry, he opened several restaurants and focused on catering, hospitality, and more. Developing his people skills in the demanding restaurant business, Paul learned how customer service is at the forefront of the industry. Translating that same skill set into plumbing was a mere matter of picking up the technical piece which Paul did quickly. Sharing his niche advice, Paul breaks down his rise to success in the ditch and what makes it so rich.

Transcript

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0:00.0	I'm going to honor that warranty even though it's, you know, we shouldn't be. But, you know, I'll do this as a personal thing for you. I'll honor your warranty. I'll come back out here. I'll open you up again. But then we need to have that serious conversation. I'll be all getting your line replaced. And they're, oh, okay, yeah. So, inevitably, you know, two weeks, six weeks, I'm getting that phone call. Paul, we're backed up again. You're right. Can you come out here and get me opened up? I'm out there. I open them up. And two days later, I'm replacing their sewer line.
0:37.1	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian I'm your co-host, Brian.
1:21.1	And we have an exciting new interview for you this week. We're continuing with our series,
1:26.7	Riches and Nitches, and this time the
1:28.7	subtitle is Sewers and Drain's. And for that particular topic, we brought in our resident
1:34.2	expert, or one of them at least. His name is Paul Francis. He is one of our drain technicians
1:40.0	at Benjamin Franklin Plumbing in Leicester, Pennsylvania. And we are so excited to have him on the show today to give his expertise and lend his
1:48.8	opinions to the matter at hand here.
1:50.9	So welcome, Paul.
1:52.0	Thank you.
1:52.6	It's an honor and a pleasure.
1:54.1	Awesome.
1:55.3	Yeah, we're really looking forward to having you on here.
1:57.6	And we like to really start off with our guests by kind of getting to know
2:01.4	some more about them. I know you have a particularly interesting history in how you got into the
2:06.3	trade. So give us a little detail about the background and then how you wound up here.
2:12.1	All right, the details. I won't get too detailed, but it's a story. I spent 25 years or so in the hospitality or food service industry.
	...

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