Heyo! Welcome to the $100 R. M. B. A show, the business podcast that gets the best out of you in your business.

With our daily 10 minute business lessons for the real world, I'm your host, your coach,

your teacher, Omar Z-home.

I'm also the co-founder of the $100 MBA, a complete

business training and community online over at 100 MBA.net. In today's

lesson you will learn is allowing your customers to self-cancell a good idea.

This is a debate that a lot of businesses have when they are online or even offline like a gym

or any kind of reoccurring membership should you allow

customers to actually go into their own account and click a button and cancel themselves

or should you have them reach out to customer service and request a cancellation?

Now you might be asking what's the difference?

Well, with the latter a lot of business owners feel like they can talk to the customer

and convince them to hang on.

Maybe find out what's bothering them

and see if they can compensate them in some way

to keep them as a customer.

But does that work?

Is it worth the investment, the time, the money

that it takes to do that?

Or should you just make it easy and allow people to cancel whenever they want by themselves?

We get into it in today's episode, so let dollar MBA show is sponsored by Sumomie.

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