MBA663 How to Support International Customers with Major Time Differences

The $100 MBA Show

Omar Zenhom

Careers, Entrepreneurship, Business, Marketing

4.9 • 1.2K Ratings

🗓️ 23 June 2016

⏱️ 10 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In case you haven’t heard, it's a global economy. That means having customers (and team members) all over the world. So how can you deal with the time zone problem? Can you provide reliable customer service from the other side of the planet...even in your sleep? That's what we're talking about today. No matter what time it is where you are, click play and find out how to serve your international customers effectively!

Transcript

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0:13.4	Heyo! Welcome to the $100 MBA Show, the Business Podcast, has skips the appetizers and goes straight to the main course
0:16.6	with her daily 10 minute business lessons for the real world.
0:20.2	I'm your host, your coach, your teacher, Omar's at home.
0:23.3	I'm also the co-founder of the $100 MBA, a complete business training and community online
0:28.8	over at 100MBA.net.
0:32.1	And in today's lesson you will learn how to support international customers with
0:36.1	major time differences. As you start growing your business, especially your online
0:40.2	business and start growing your customer base, you're going to get customers that are
0:44.9	on the other side of the world.
0:46.7	And one thing you're going to realize real quick is that time zones is a real problem.
0:50.4	How can you be able to serve customers when you're sleeping because they're awake when they're in their time zone?
0:54.6	I mean the difference is between California and Australia is definitely day and night and now the world is very small
1:00.9	So it's very very possible that people in Australia
1:03.5	will want your products and services online and will find you very easily.
1:07.0	But how do you make sure that you give them great customer service when your shifts
1:11.4	are completely opposite.
1:13.0	Well, this is something Nicole I have had to solve many times over in our business,
1:17.0	and I'm going to give you some strategies that we used,
1:20.0	some strategies that are low costs, as well as convenient for the customer.
1:24.0	So let's get into it guys, let's get down to business.
1:26.4	Today's episode of a $100 R show is sponsored by Sumo Me.
1:36.0	Suo Me is a suite of apps have installed right on your website to help you grow your
	...

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