Matt Conway - Effective Listening: Your Superpower for Building Trust and Winning Business

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 19 May 2025

⏱️ 80 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0 Matt Conway is an International Sales Executive at Second Nature AI, a global AI sales roleplay and coaching platform, leveraging over a decade of experience running his own sales advisory and training business. He has trained thousands of salespeople and holds broad experience in sales leadership and strategy across various industries and countries. His diverse background and focus on mastering communication, particularly listening and asking questions, equip professionals to build trust and drive sales. In this episode, we talked to Matt about effective communication, asking clarifying questions, building rapport...

Transcript

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0:00.0	When you create value for another human being, they're latching onto you, they're imprinting on you.
0:07.6	So you are the ultimate competitive differentiator.
0:10.8	If you can get them to think differently or deeply, more deeply than the other firm that's turning up, you will win that business.
0:19.6	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry
0:26.0	as it relates to plumbing, heating, air conditioning, and electrical.
0:30.4	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:36.0	It is a never-ending discipline. It is a refuse to lose pursuit. It is a never-ending discipline.
0:38.1	It is a refuse to lose pursuit.
0:40.4	It is a wake-up call every morning to waste no day.
0:44.1	Now here's your host, Brian Burton and Nate Minnick.
1:00.9	Hey, welcome to another episode of the Waste No Day podcast. Your host, Nate and Brian hanging out with you again, looking forward to another great episode. This time we got
1:04.4	Matt Conway joining us. We're going to be talking about the great concept and topic of listening
1:09.2	and feeling heard and helping the client to feel
1:12.8	heard as well, which is super important in the home services industry and in general when it
1:17.6	comes to sales and communications. It's going to be a great conversation with Matt. He's an
1:21.5	expert and has so much experience across the world and in many different industries and
1:26.3	trades. We're super excited to have him on
1:28.7	and very honored that he has taken his time to do so. Before we get to him, though, it's time to
1:33.9	have a little conversation with you just to kick things off. And we're going to start it off
1:37.6	with a quote from Brian. Most people don't listen to understand. They listen to reply.
1:47.5	Stephen R. Covey.
1:49.9	Yes, sir.
	...

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