LTVplus - Rid the World of Bad Customer Experiences
The Story of a Brand Show
Ramon Vela
4.9 • 147 Ratings
🗓️ 21 December 2021
⏱️ 32 minutes
🧾️ Download transcript
Summary
**This episode is brought to you by MuteSix, Ordergroove, and CartText**
“Rid the world of bad customer experiences” that's the LTVplus mission. In part 1, we have GQ Fu, Co-Founder of LTVplus, a fully remote customer service outsourcing company.
GQ lives in Ukraine. He worked as a customer success manager for two SaaS companies before LTVplus. He and David Henzel, his Co-Founder, came up with the idea for a live chat outsourcing business. That business gradually evolved to what LTVplus is today; built out of the needs of their clients.
LTVplus started as a remote startup because the company wanted the ability to hire talents from around the globe. It supports SaaS and E-commerce brands. According to GQ, having an already remote setup helped them during the pandemic.
In the first part, he talked about:
* Gratefulness
* Brand Overview
* Benefits of working remotely
* His background
* Their motivation
* Focus on Brands and Saas businesses
* Live person & personalization
Join Ramon Vela and GQ Fu as they break down the inside story on The Story of a Brand.
For more on LTVplus, visit: https://www.ltvplus.com/
Subscribe and Listen to the podcast on all major apps. Simply search for “The Story of a Brand.” Click here to listen on Apple Podcast or Spotify.
*
OUR SHOW IS MADE POSSIBLE WITH THE SUPPORT OF MUTESIX.
MuteSix is the leading agency in performance marketing.
They have been in this space for nearly eight years, growing and scaling the world’s most recognizable e-commerce brands with breakthrough creative, targeted media buying, and data-driven results in every step of the funnel.
They're currently offering listeners a FREE omnichannel marketing audit.
Their team of auditors will perform a deep dive analysis into your current marketing efforts and identify which strategies might be budget wasters and which strategies will improve performance.
The audit covers all digital marketing channels, including Facebook, Google, Email, Amazon, Snapchat, TikTok, Pinterest, Influencer, Programmatic, and Website CRO.
For your free digital marketing consultation, visit: https://mutesix.com/storyofabrand
*
This episode is brought to you by Ordergroove.
It’s time to let your customers enjoy the products they love without the friction of reordering...
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*
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Transcript
Click on a timestamp to play from that location
| 0:00.0 | recorded at Mute6 Studios. |
| 0:07.7 | This is not your average entrepreneur or e-commerce podcast, and he's not your average host. |
| 0:14.0 | This is the story of a brand with your host, Ramon Vela. |
| 0:27.6 | So, LTV Plus is a 100% remote customer service outsourcing company, and we provide support for online businesses, primarily SaaS and e-commerce brands. Now, why we consider |
| 0:37.0 | a completely remote setup in the beginning was because |
| 0:39.3 | we want to be able to hire or select talents from anywhere in the world because we believe that |
| 0:45.3 | as long as you have the right technology, you have the language skills and most importantly |
| 0:49.3 | the customer service skills and passion for the niche or the industry that we're supporting, you know, |
| 0:55.3 | we want to work with you, right? And so we didn't want to limit it to any particular countries |
| 1:00.3 | or continents. And so that's kind of how we did that. And yeah, we've been around for about, |
| 1:08.1 | I think about three years, there were about two years or so. |
| 1:10.9 | And we get a lot of, we get a lot of fun out of supporting brands out there, |
| 1:16.1 | be it, you know, Shopify stores, be in Magento or Adobe Commerce, Big Commerce stores. |
| 1:22.2 | And really our main focus and our mission is to rid the world of bad customer experiences. |
| 1:28.5 | And we figured it always starts with customer service at some level. |
| 1:34.2 | Hey, are you interested in improving your abandoned cart recovery rates? Well, let me tell you about |
| 1:40.7 | cart text. Cart text is powered by real people, not bots, not AI, real people. |
| 1:48.8 | Cart text will contact and engage with your customers in real time to make the sales that you |
| 1:53.8 | missed. One by one, cart text will convert your abandoned carts, turn subscriptions, and billing |
| 2:00.4 | related issues using live agents and |
| 2:03.2 | SMS. Real people getting the job done. Visit carttext.com. Again, that's carttext.com, and please, |
| 2:13.2 | please let them know that the story of a brand sent you. |
... |
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