Ismael Valdez of NexGen on Leting Your Culture Do the Recruiting

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 27 March 2023

⏱️ 67 minutes

🔗️ Recording | iTunes | RSS

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Summary

Get ready to be inspired by the founder of NexGen, Ismael Valdez, as he joins us on this episode of Waste No Day Podcast. Originally planning to discuss productivity, we shift the focus to the importance of creating a great work culture. Ismael shares his journey from being kicked out of his house at 17 to building a multi-million dollar company. He emphasizes the significance of employee satisfaction and how it can lead to increased revenue. Fear should not stop you from making decisions, and even slow times can be overcome with consistent marketing efforts. Learn from their mistakes of growing too fast and not knowing their numbers, and the importance of reinvesting back into the business. Here's a breakdown of what to expect in this episode: Creating a great work culture and prioritizing employee satisfaction and success Valdez’s background and experience in the trades and learning from contractors Overcoming fear in business decisions and being decisive to achieve outcomes faster Consistent marketing and outbound calls to keep business going Importance of reinvesting back into the business and avoiding mistakes in pricing and employee compensation And so much more! About Ismael Valdez: Ismael Valdez is a man on a mission. As the owner of the #1 HVAC Company in Southern California, NexGen has grown to become an impressive family-owned and operated HVAC business by sticking to the basics… Superior customer service, data efficiency, and a highly-trained staff of technicians and contractors. Ismael Valdez’s journey started as a young aspiring HVAC technician over 15 years ago, and he hasn’t forgotten his roots. Valdez believes in the family unit and treats every customer like they are part of his own. His continued commitment to fairness and dedication to core values has helped his business grow exponentially. It is undeniable that Valdez has made an impact on the HVAC industry. His drive to continually improve services and customer care, along with the support of his NexGen family, has led to an additional 10 locations across Southern California. Connect with Ismael Valdez on… Website: https://nexgenairandplumbing.com/ LinkedIn: https://www.linkedin.com/in/ismaelvaldez/ Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ

Transcript

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0:00.0	Now imagine if hundreds of thousands of people wanted to be plumbers and technicians in the trade. You know that technician, that no call, no show two, three times, and he's still working for you because you don't have nobody else? That guy would be gone and be replaced with a better person. That's what we need to focus on as a whole. Not just as next gen, we all unite and say the same thing. Hey guys, come and join us.
0:22.7	This is where the money's at. This is where the future is at. This is where good culture is
0:26.8	that. And we start getting an influx of people applying. The trades would be a whole different world.
0:37.1	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick.
1:19.0	Hey, welcome to another episode of the Waste No Day podcast, your host, Nate and Brian hanging out with you on this fine new week.
1:21.4	And we are excited to invite Ishmael Valdez onto the show.
1:24.6	That's right, the owner and CEO of NextGen himself is joining us today.
1:29.1	It is going to be a great, exciting, and motivating conversation. Really looking forward to this
1:34.4	one, Brian. And as always, we're going to spend a little bit of time discussing the idea for
1:38.4	ourselves before we get into the interview. And we're going to turn to Brian for our quote.
1:42.3	The key is to keep company only with people
1:46.5	who uplift you whose presence calls forth your very best. Epictetus. I don't know who that is,
1:55.6	but I love that quote. He's a Greek, he's a Greek philosopher that would explain that. He was like born into slavery and then banished from Greece or from like island to island.
2:07.7	He's got a great story and it's weird because he's, if you read up on him, his life didn't seem great, you know,
2:16.3	but a lot of great writings came from him. Just as, he's a stoic philosopher. Nice. Well, there's nothing stoic about the guests that we're having on today. No, sir. And he is going to be. Zero stoicism coming from Michigan. He's going to be talking about that same idea of being around people, creating that culture of people that is uplifting. But how on point is that, though?
2:35.9	Like we toured Ishmael Shop.
2:38.5	What?
	...

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