Hello, my friend, and welcome to another episode of Negotiate Anything. Thanks for spending

time with us today. It's listeners like you in 181 different countries that have made

Negotiate Anything the most popular negotiation and conflict resolution podcast in the world.

I'm your host, Kwame Christian. I'm a business lawyer, mediator, professor, and the

director of the American Negotiation Institute. Before we get started, I have two quick questions

for you. Is negotiation a critical part of what you do? Do you need to resolve conflict and

persuade at work? If you answered yes to both of those questions, visit our website to learn more

about our negotiation workshops. We've traveled the country working with professionals just like you, and we'd love to have the opportunity to work with you too. Check out the link in the description to learn more. Pam, thanks for joining us today. Thank you for having me, Kwame. It's a pleasure to be here. Yeah, it's a pleasure to have you. So how about you get us started by telling us a little bit

about yourself and what you do? Absolutely. So my name is Pam Marman and I founded a company called

Marmot Consulting, which is a change management consulting firm. We help companies transform. I have been

in this space of change management for over a decade, working with Fortune 50 clients as well as smaller startups and nonprofits. And I absolutely love the process of transformation that leaders guide their organizations through. I'm extremely passionate for it, and I'm so delighted to have this conversation with you today. Yeah, and we're excited to have you. Rumor has it. You have a book that's come out recently.

Yes, I just published a book called No One's Listening and it's Your Fault.

It's a book on communications and helping leaders understand how do you lead your organization

through a large transformation to get your message heard?

Because oftentimes leaders struggle with that concept of

communicating and making sure people are engaged so that they can launch a large initiative

successfully.

That's exciting. And some companies, I've heard this a little bit, that now in 2020,

early 2020, some companies are experiencing change.

Yes. Yes. And, you know, I have to call out that it's quite different than what we typically see in the change space, because when we,

when we plan change under normal circumstances, we stage it, we time it, we frame it in a certain

way. But the circumstances that we're dealing with right now with the global pandemic have really thrown us into just solving for the urgent and survival, really. And so

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