Hello, my friend, and welcome to another episode of Negotiate Anything. Thanks for spending time with us today.

It's listeners like you in 181 different countries that have made Negotiate Anything the most popular negotiation and conflict resolution podcast in the world.

I'm your host, Kwame Christian. I'm a business lawyer, mediator,

professor, and the director of the American Negotiation Institute. Before we get started,

I have two quick questions for you. Is negotiation a critical part of what you do? Do you need to

resolve conflict and persuade at work? If you answered yes to both of those questions, visit

our website to learn more about

our negotiation workshops. We've traveled the country working with professionals just like you,

and we'd love to have the opportunity to work with you too. Check out the link in the description to

learn more. Terese, thanks for joining us today. Thanks, Kwame. It's so good to be here. Yes,

it's great having you. So how

would you get us started by telling us a little bit about yourself and what you do?

Sure. I'm a cognitive scientist at Seattle University and I try to help smart people be smarter at

work. It's that simple. And what that means in terms of my actual, the ways that I do that, I give talks,

I write books, I do consulting. I'm basically trying to take smart research and turn it into

great practice. And people are hungry for what is better practice and what does the research

have to say. And I try to package that in a way that people can really use at work.

That's fantastic. And I respect that because my undergrad degree is in psych. And I can get really

lost in the studies. And then afterwards I say, well, what do I do with this? And so it's great to

see that you're actually taking that literature and turning it into practical advice that people can

put into use. Yeah. I'm with you. It's fun to read, but then you step away and you forget the studies because you can't actually make it actionable. So I really tried to take the best research that's out there and say, okay, if you were going to use this at work, what would you do? And I try to put it in practice in my own work, not just proselytize, but actually what does it look like when I try it? Yeah, this is great. Well, fantastic. Well, listeners, the three things we're going to focus on today. First, we're going to talk about common mistakes that managers make when they're giving feedback. Then we're going to move on to talk about how to truly give helpful feedback instead.

Then lastly, how to solicit better feedback from your manager.

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