How to Lead Organizational Change with Chris Deferio

Negotiate Anything

American Negotiation Institute

Education, Business, Self-improvement

4.7 • 748 Ratings

🗓️ 9 September 2019

⏱️ 36 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this episode, Chris teaches us how to lead change in your organization by creating an environment of trust. Request a Custom Workshop For Your Company Connect with Chris Chris's website Chris's Podcast Download Your Negotiation Preparation Guide Keywords: negotiation, negotiate, persuasion, influence, leadership, psychology, sales, compassionate curiosity, mindful, mindfulness, emotions, self awareness, emotional intelligence, career, interviews, informational interviews, job search, job readiness, networking, discounts, conflict, difficult people, psychology, emotion, emotions, argue, argument, debate, negotiation, negotiate, influence, persuasion, leadership, parenting, psychology, sociology, social dynamics, entrepreneurship, small business, salary, sales, law, lawyer, law school, mba, human resources, HR, talent management, talent development, nonprofit management, supply chain, procurement, sales, buyers, buying, procure, IT Procurement, supply chain, contract management, contract, negotiate, sell, buyer, buy, purchase, purchasing, business negotiation, Chris Voss, Never split the difference, getting to yes, collaboration, negotiation genius, art of the deal, real estate negotiation, financial planner, financial planning, CPA, CLE, CE, supply management, Chris Deferio, change management

Transcript

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0:00.0	Hello, my friend, and welcome to another episode of Negotiate Anything. Thanks for spending
0:06.9	time with us today. It's listeners like you in 181 different countries that have made Negotiate
0:12.8	Anything the most popular negotiation and conflict resolution podcast in the world. I'm your host,
0:18.5	Kwame Christian. I'm a business lawyer, mediator, professor, and the director of the American Negotiation Institute. Before we get started, I have two quick questions for you. Is negotiation a critical part of what you do? Do you need to resolve conflict and persuade at work? If you answered yes to both of those questions, visit our website to learn more about our negotiation workshops.
0:41.3	We've traveled the country working with professionals just like you, and we'd love to have the opportunity to work with you too. Check out the link in the description to learn more.
0:45.8	Our guest today is Chris DeFario. Chris is a cafe quality specialist who has dedicated 20 years
0:51.4	of his life to working in and studying specialty coffee retailer.
0:55.6	Chris is also the creator and host of the industry leading podcast, Keys to the Shop,
0:59.9	which gives listeners insights, inspiration, and tools to grow as a specialty coffee professional.
1:05.1	So I had Chris on the show today to talk about how you can persuade people in your organization
1:09.2	to change their behavior and create an
1:11.4	environment of trust that's strong enough to handle these difficult conversations.
1:15.2	I know you're going to get a lot out of this one.
1:17.4	So without further ado, let's jump into the interview.
1:20.0	Chris, thanks for joining us today.
1:24.4	Oh, happy to be here. Thanks for having me on the show.
1:27.2	Oh, man, it's my pleasure. Yeah, so to be here. Thanks for having me on the show.
1:27.8	Oh, man.
1:28.6	It's my pleasure.
1:29.2	Yes.
1:33.4	So how will we get started by telling the audience a little bit about yourself and what you do?
1:39.6	So I am a specialty coffee professional generally, but specifically I'm a consultant for specialty coffee shops.
	...

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