The element of better communication is how you win.

Better communicators deal with evasive clients better.

Better communicators prevent clients from ghosting.

Better communicators overcome the competition literally standing next to them.

That is the differentiator.

Welcome to the Waste No Day podcast, a podcast specifically for and about the home services

industry as it relates to plumbing, heating, air conditioning, and electrical. More than a podcast,

Waste No Day is a credo, a determination, a mindset.

It is a never-ending discipline.

It is a refuse to lose pursuit.

It is a wake-up call every morning to waste no day.

Now here's your host, Brian Burton and Nate Minnick. Hey, welcome to another episode of the Waste No Day podcast.

Your host, Nate and Brian hanging out with you.

Looking forward to another great episode.

My trusty sidekick is here with me, the general manager of Benjamin Franklin

plumbing, one of the trusted plumbers in the Phoenix Valley. And we are looking forward to

spending time talking to do with you about a new subject today, one that's been kind of top

of mind for some of our listeners as well as ourselves. And that is how to deal with the evasive client.

And I'm talking about the one that wants to keep you at a distance, meaning they only want to

do text message, they're looking for that ballpark, they don't really want an on-site estimate.

You know the guy that I'm talking about, the one who's looking for all the information

in the world, but none of the commitment. And that's why we need to talk about this because it's a

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