Hello and welcome to another exciting episode of Negotiate Anything. I'm Kwame Christian. I'm a business lawyer by trade, but my passion lies in teaching you the keys of persuasion and conflict resolution. My goal is to empower you to engage in these conversations confidently and effectively by not only sharing what works, but by also uncovering

why these techniques work through revealing the psychological principles that lie behind persuasion.

This podcast is brought to you by the American Negotiation Institute, where we put on workshops

that are designed to make your difficult conversations easier.

These leadership workshops focus on conflict management and negotiation and will give you the

confidence you need to get more of what you want without jeopardizing relationships.

Check out the link in the description if you're interested in learning more.

Our guest today is Beth Bilo.

Beth is the founder of Zopa Consulting, which is a consulting company focused on supporting people to have more courageous conversations by providing conflict, coaching, training, facilitation, and mediation services.

With over a decade of speaking, coaching, and training experience, Beth has influenced thousands of leaders and supported them in building stronger businesses and more authentic lives.

She's the author of The Introvert Entrepreneur, which was named one of the top 100 business books of 2015 by Inc.com.

We're excited to have Beth on the show today to talk about how to deal with people who are engaging in passive-aggressive behavior. This is one of the most frustrating things we can deal with people who are engaging in passive aggressive behavior.

This is one of the most frustrating things we can deal with in conflict and everyday conversations.

And she gives us some really great techniques that we can use and mindset tips that we can

adopt in order to address these issues more effectively.

I know you're going to get a lot out of this one.

So without further

to do, let's jump into the interview. Beth, thanks for joining us today. Hi, Kwami. Thank you so much

for having me. It is my pleasure. Your episode was really popular last time, so we are excited to have

you back on the show. Thank you. Thank you. So for those of you who have forgotten,

how about we start off with a brief intro and you can tell the audience a little bit about

yourself and what you do? Well, when I was on your show before, my, and it still is to some degree,

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