Welcome to the American Negotiation Institute's podcast, where we will teach you the skills you need to get more out of life.

And now your host, Kwame Christian.

Hello and welcome to another exciting episode of Negotiate Anything.

I'm Kwame Christian. I'm a business lawyer by trade,

but my passion lies in teaching you the keys to persuasion and conflict resolution. This podcast is

part of the American Negotiation Institute, where we do business consulting, training, and one-on-one

coaching for people who want to communicate more confidently and persuasively.

Check out our website to learn more.

Negotiate Anything is sponsored by FreshBooks, a ridiculously easy-to-use cloud accounting software for small business owners that saves you time and gets you paid faster.

It's used by over 10 million people worldwide, and because you're a listener,

you can try it out for free. To get your 30-day trial, go to freshbooks.com slash negotiate

and enter and negotiate anything in the How Did You Hear About this section? I've put a link

in the description for easy access. Our guest today is Sunny DeNicola. Sunny is a partner at a law firm

located in Hilliard, Ohio, called Lard-Magnar, LLC. She focuses her practice in the family law

area, which includes dealing with difficult matters such as divorce and child custody. So, as you can

imagine, she is very familiar with having difficult conversations.

Now, the reason I wanted to have her come on the show was because we were chatting earlier

this summer and she told me about some of the strategies that she uses to collect on past due

accounts. Having conversations with people who owe you money is difficult in business and

in your personal life.

And in this episode, she shares some of her strategies and approaches to these difficult conversations.

I know you're going to get a lot out of this one. So without further ado, let's jump into the

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