Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur

Negotiate Anything

American Negotiation Institute

Education, Business, Self-improvement

4.7 • 748 Ratings

🗓️ 31 March 2025

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

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Summary

Request A Customized Workshop For Your Company In this engaging episode of "Negotiate Anything," host Kwame Christian welcomes back Heather MacArthur to explore the intricacies of giving and receiving effective feedback. Heather, an expert in coaching and consulting with a wealth of experience across various industries, shares her unique insights into how to create a productive feedback dialogue. Listeners will learn about Heather's innovative "above the line" feedback model and how to handle feedback they might initially disagree with. This conversation is a goldmine for anyone looking to refine their negotiation skills and become better communicators within both professional and personal environments. What will be covered: Effective strategies for giving feedback without appear accusatory or confrontational. Techniques for receiving feedback positively and using it to improve interactions. Handling disagreement in feedback to maintain constructive dialogue. What listeners will learn: How to maintain an open mindset and genuine curiosity when giving feedback. The "LEAP" approach to receiving feedback while managing emotional responses. Ways to manage difficult conversations to foster trust, even when disagreements arise. Keywords: negotiation skills, effective feedback, communication strategies, handling difficult conversations, professional development. Connect with Heather MacArthur Low Man on the Totem Pole Podcast Heather's Forbes Articles Follow Heather on LinkedIn Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn The Ultimate Negotiation Guide Click here to buy your copy of How To Have Difficult Conversations About Race! Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!

Transcript

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0:00.0	Hey, I'm Kwame Christian and you are about to step into the world of Negotiate Anything,
0:06.2	the number one negotiation podcast in the world where we teach you how to make difficult conversations easier while getting more of what you want in the process.
0:14.7	Each episode is packed with practical tips and strategies from the experts.
0:19.5	We delve into negotiation, conflict resolution,
0:22.7	and leadership skills that are crucial in both business and in life. Whether you're closing a deal,
0:28.3	managing a team, or navigating personal relationships, negotiate anything provides you with the tools
0:33.9	you need to succeed. Our conversations are real, relatable, and most importantly, rooted
0:39.8	in practicality. So if you're ready to transform your conversations and elevate your negotiation skills,
0:46.2	join me on Negotiate Anything. Subscribe and listen on Apple Podcasts, Spotify, or wherever you love to
0:52.7	listen. Let's make every conversation a winning negotiation.
0:58.6	Heather, thanks for joining us today. Thank you for having me. Yeah, it's a pleasure to have you
1:04.6	back on the show. I think it was 2017, right? Where were we first? That's great. Well, we're still alive.
1:11.5	Still going.
1:14.9	So for the listeners who might not have heard that episode, can you tell us a little bit
1:18.8	about yourself and what you do?
1:20.5	Sure.
1:21.3	So I do coaching and consulting through the executive advisory, and we work with all kinds of companies. A lot of
1:28.8	entertainment, but really any industry and it's all about the people's side of the business.
1:34.3	And I also have another side of work that I do where I volunteer and I work with a lot
1:41.4	of transitioning people transitioning into the workforce from, say, the military,
1:46.6	some people honestly getting out of prison, some women coming out of abusive situations,
1:51.3	and that's under low men on the totem pole, which that's been kind of my theme is how to empower
	...

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