Ep. 504 - Caitlyn Fagan - How Being #2 Taught Me Authentic Leadership Like No One Else Could

Second in Command: The Chief Behind the Chief with Cameron Herold

Second in Command with Cameron Herold

Entrepreneurship, Business, Management, Careers

4.5 • 1.6K Ratings

🗓️ 26 August 2025

⏱️ 46 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this episode of the Second in Command podcast, Cameron is joined by Caitlyn Fagan, Chief Operating Officer for Inner Matrix Systems, a personal mastery training system for high achievers.

During this fascinating conversation, Cameron and Caitlyn explore the unique challenges and opportunities of stepping into a leadership role that is not always in the spotlight but is essential for organizational success. You'll discover the importance of clarity in responsibilities, effective communication, and balancing personal growth with professional demands. Learn how behind-the-scenes leadership roles drive company stability and growth.

The conversation also examines the personal side of leadership, emphasizing the need for resilience, adaptability, and the ability to align personal values with professional responsibilities. Through real experiences and thoughtful reflection, Caitlyn shares how to navigate complex relationships, build trust, and maintain confidence when carrying significant responsibility.

This episode provides practical wisdom for those seeking to grow as leaders while staying true to themselves, offering a perspective that is both grounded and inspiring. Discover how real leadership doesn’t require perfection—just courage, clarity, and compassion.

If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!

Enjoy!

In This Episode You'll Learn:

Caitlyn's background in tech and her deep involvement in the business, including being deeply embedded in scaling the company.

The challenges of working with a CEO and fiancé, including the emotional and operational dynamics.

How the EOS (Entrepreneurial Operating System) has been instrumental in scaling Inner Matrix Systems.

Caitlyn's personal journey with Inner Matrix Systems, starting as a client to address anxiety and becoming part of the business to help others.

The balance between the benefits of AI and the importance of human connection and personal development.

And much more...

Guest Bio:

Caitlyn Fagan is the Chief Operating Officer of Inner Matrix Systems, where she leads operational excellence to ensure programs, training, and outcomes deliver maximum value for clients. A results-driven executive, she brings extensive expertise in business operations, process improvement, interactive marketing, technology, and project management. Before joining Inner Matrix Systems, Caitlyn served as CEO of a Denver-based digital agency, helping enterprise businesses craft and share their stories online. Her background in interactive marketing and technology allowed her to design and implement innovative digital strategies that produced measurable success. Caitlyn holds a Communications degree from the University of Miami in Coral Gables, FL, and continues to leverage her skills to drive meaningful impact in every organization she serves.

Resources:

Connect with Caitlyn: Website | LinkedIn

Connect with Cameron: Website | LinkedIn

Get Cameron’s latest book –

Transcript

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0:00.0	Hey, it's Cameron Harold, the host of the Second Command podcast. Before we dive in, there's something you need to know.
0:05.5	If you're a C-O-O-V-P operations or you're in any role where you're the second-in-command to the CEO,
0:12.1	the C-O Alliance is the place for you. If you're the integrator to the visionary, you're going to want to join us.
0:18.4	The C-O Alliance is the world's leading community for the second command.
0:22.4	We've had over 500 members like you join from 17 countries to grow their skills,
0:27.6	connections, and confidence.
0:29.1	You'll get the tools, friendships, and a 10x guarantee to ensure that you get your
0:33.6	money's worth.
0:34.6	Go to COOalliance.com to learn more and see if you qualify. You can even
0:39.4	book a free call with our team to ask questions. Now let's jump into this week's episode.
0:44.3	When you understand that you, each of us, has a unique, what we call inner matrix, we all feel
0:51.0	emotions, we all think thoughts. Our nervous system all does a similar thing.
0:56.7	And when you understand sort of how to train, align, and rewire those things, you can truly point yourself to get any outcome in life that you want.
1:09.3	And, you know, Welcome to the Second in Command podcast, produced by the C.O. Alliance and brought to you by
1:21.6	its founder, Cameron Herald. In the Second in Command podcast, we talked to top COOs who share the insights, strategies, and
1:29.7	tactics that made them the chief behind the chief.
1:33.0	And now, here's your host, Cameron Herald.
1:39.8	All right, our guest today is Inter Matrix System C.O. Caitlin Fagan.
1:44.8	Caitlin is the chief operating officer of Intermatrix, a transformational training company that has helped over 84,000 people create lives better than they thought possible.
1:54.3	She's a background as the CEO of a digital agency, and she's also the founder of a sister startup.
1:59.8	Caitlin brings a rare mix of strategic vision,
2:02.3	tech savvy innovation, and people center leadership into her role as the COO. She's driven by a deep
	...

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