Ep. 429 - Top Class Actions President & CEO, Scott Hardy

Second in Command: The Chief Behind the Chief

Second in Command with Cameron Herold

Entrepreneurship, Business, Management, Careers

4.5 • 1.6K Ratings

🗓️ 5 December 2024

⏱️ 36 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

What does it take to build a powerful CEO-COO relationship? In this episode of the Second in Command podcast, Cameron Herold speaks with Scott Hardy, CEO of Top Class Actions, about the critical dynamics that drive collaboration and success between a CEO and their second in command.

Scott shares how hiring a COO transformed his business, scaling it from $1 million to $10 million annually, and highlights the importance of trust, communication, and clearly defined roles.

Scott and Cameron explore practical strategies for empowering a COO to thrive, including fostering open dialogue, managing conflicts constructively, and creating systems that ensure accountability without stepping on toes.

Whether you’re a CEO looking to strengthen your partnership with your COO or a second in command aiming to support your visionary leader, this episode offers valuable insights into building a seamless and effective leadership team. Enjoy!

In This Episode You'll Learn:

Why trust and communication are the foundation of the CEO-COO relationship [10:55]
The difference between a VP of Operations and a COO, and when to make the transition [9:28]
How to manage conflicts constructively and ensure alignment within the leadership team [15:51]
The importance of clear roles and responsibilities in fostering team collaboration [23:09]
Strategies for empowering a COO to become a true integrator and decision-maker. [25:06]
And much more...

Resources:

Connect with Scott: LinkedIn

Connect with Cameron: Website | LinkedIn

Get Cameron’s latest book "Second in Command: Unleash the Power of Your COO"

Get Cameron’s online course – Invest In Your Leaders

Books Mentioned:

Crucial Conversations: Tools for Talking When Stakes Are High

Transcript

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0:00.0	I'm Cameron Harold, the founder of the Second in Command podcast. Really quick, before we jump into today's episode, you need to know about two important ways that we can help you and your company grow.
0:09.6	Number one, check out the CO Alliance. It's for CFOs, presidents, BPOps, or whoever is your company's second in command to the CEO.
0:18.3	The CO Alliance is the world's leading community for the second in command, and it gives CFOs the tools and connections to the CEO. The COO Alliance is the world's leading community for the second in command,
0:22.4	and it gives COOs the tools and connections to grow themselves and the company.
0:27.1	Head over to COO Alliance.com to learn more about our members and the results, the program,
0:32.3	and our 10x guarantee. If you qualify for membership, you can set up a complimentary call with
0:37.2	our team to discuss if it's right for you. I'll tell you about set up a complimentary call with our team to discuss
0:38.2	if it's right for you. I'll tell you about number two in a bit, but first, let's start this
0:42.4	week's episode. Well, and it was funny because I always envisioned that would be Sarah in that
0:46.8	role at first. But Sarah's passion is marketing and all the online marketing. And I made a key
0:54.0	mistake that I think a lot of early executives make, which is I put her in a role that she didn't want to be in.
0:59.1	And so eventually she quit.
1:00.4	Thankfully, actually, she came back this year.
1:02.5	But we've got her in a role that she is passionate about and that she loves to do.
1:08.0	But when we were looking at what we needed Steve to do, it was really just
1:15.4	empowering Steve to continue to help drive the business from a data-driven perspective. And
1:22.8	bringing Steve on is what helped us grow and quickly scale from a business doing a million a year
1:30.0	and a million a half a year to eventually five, six, seven, now ten million.
1:39.6	Welcome to the Second and Command podcast, produced by the C.O. Alliance and brought to you by its founder, Cameron Harold.
1:48.1	In the Second in Command podcast, we talk to top COOs who share the insights, strategies, and tactics that made them the chief behind the chief.
1:57.4	And now, here's your host, Cameron Harold.
2:04.0	In this episode, we dive into the essential elements of building a powerful CEO-C-O-O relationship.
	...

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