Welcome to Second and Command, brought to you by C.O. Alliance, where top-level COO

share the insights, tactics, and strategies that made them the chief behind the chief.

And now here's your host, Cameron Herald.

Gotti Shamia is the chief operating officer at T Talk Desk and for the last three and a half years he has operated as the C.

O. Talk Desk is the fastest growing SAS contact center startup with thousands of customers like Shopify, IBM,

Pete's, Coffee, Dropbox, Peloton, Stitch, Fix, and 2U.

Talk Dust is funded by Draper Fisher Jervison, Salesforce Ventures and Storm Ventures,

twice named in the Forbes Cloud 100 list was listed as the Forbes Next Billion

Company or Unicorn and is also the youngest

company ever to make the Gartners C-SAS Magic Quadrant.

So pretty cool stuff going to be coming up.

At Talk Desk, Gotti is responsible for product,

post-sales,

customer service, professional sales, training, customer support,

business development, channels, talent, legal, and people, and also. in 13 years in SAS. He founded three companies, has also been the CEO at prior companies as well.

Largest company that he founded, ended up doing a billion dollars a year in global business and we're going to be talking a lot

around hiring and communication and leadership. I actually really enjoyed this

interview with Gotti and really looking forward to being able to share it with you

as well.

Gads, why don't you tell us how you got started with Fokdes, where you kind of came into it and what kind of experience

set you up for this?

Once you become old enough, it is hard to walk anyone through your resume because it's long and boring

...