Ep. 09 – How Customer Satisfaction Helps Online Businesses Grow with Anton Sepetov

Second in Command: The Chief Behind the Chief with Cameron Herold

Second in Command with Cameron Herold

Business, Management, Careers, Entrepreneurship

4.9 • 224 Ratings

🗓️ 28 May 2018

⏱️ 48 minutes

🔗️ Recording | iTunes | RSS

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Summary

Customer satisfaction should always be the top priority for every business. Some companies would have refund policies if they’re not able to meet the expectations of their customers. Such free pass is what makes Sumo and AppSumo competent and reliable. These sister companies are both on a mission to help websites and businesses grow by […]

Transcript

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0:00.0	Welcome to Second and Command, brought to you by C.O. Alliance, where top-level COO
0:09.6	share the insights, tactics, and strategies that made them the chief behind the chief.
0:15.7	And now here's your host, Cameron Herald.
0:21.8	Anton Sepitov is with us today from Apsoo and Anton realized his passion for
0:27.1	entrepreneurship in business at a very young age. He immigrated here with
0:30.6	his family from Russia as a child and watched his family turn a couple of
0:33.7	hundred dollars into a multi-million dollar biotech company in the heart of Silicon Valley that's
0:38.7	still running successfully 20 years later.
0:41.5	Living this experience shaped Anton and he realized that growing
0:44.1	companies with his passion is one of the founding members of the sumo group. He's
0:48.6	helped grow two eight-figure sister businesses, App sumo and Sumo.com.
0:53.0	He's also held a variety of leadership roles throughout all the years
0:56.0	with one ultimate goal, helping every online business grow.
1:00.0	Anton, super excited to chat with you today and to learn from you as well.
1:04.1	I am truly excited to be here and wow what an intro. I feel like the man right now.
1:08.0	What's that? I said I feel like the man right now.
1:11.0	There you go, right? All we need is somebody to do our intro as
1:14.0	every day when we're just walking down the street going, hey look at this guy coming.
1:16.7	That would be a great start to the morning. So tell me, tell us how you got your, I
1:20.9	guess your skills, not really what your background and business is, but where do you think you got your I guess your skills not really what your your background in
1:23.4	businesses but where do you think you developed your skill set to be a second in
1:26.1	command? Yeah so I would say that I got them in a non-traditional way it's not that I
	...

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