Bonding and Rapport - Part 1

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 4 January 2021

⏱️ 33 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today's show, we discuss the topic of bonding and rapport. Bonding and rapport is the technical term for the warm up conversation you have with a customer. While often overlooked, this portion of a service call is critical to success for all parties. The ability or lack thereof to get on an adult to adult, conversational level with a client will drastically affect the outcome of the call. Bonding and rapport can also be intimidating especially if the customer is hostile or extremely direct. Hosts Brian and Nate provide insight and experience into the importance of these conversations as well as some tips on how to increase your ability to warm up the customer.

Transcript

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0:00.0	I'm
0:02.0	I'm
0:04.0	I'm
0:05.0	I'm
0:07.0	I'm
0:09.0	I'm
0:10.0	I'm
0:12.0	I'm Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.7	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:53.8	Hey, welcome to the Waste No Day podcast.
0:56.1	I'm your host, Nate, and I'm here with Brian.
0:58.7	This part one of episode one is going to be dealing specifically with the subject of bonding and rapport.
1:04.6	Now here's your host, Brian Burton and Nate Minnick.
1:06.1	Rappore is the ability to enter someone else's world to make him feel that you understand him that you have a strong
1:12.0	common bond tony robins great quote brian so as we mentioned in our introductory podcast episode
1:19.6	zero essentially each podcast is going to be broken down into two parts part one is going to be an
1:26.0	open dialogue between b Brian and myself discussing the
1:29.2	subject matter. In this particular case, bonding and rapport. And podcast one, part two, is going to be
1:36.4	dealing with a subject expert. In this particular case, it's going to be a guest speaker with
1:41.8	Aaron Buckwater, who's the operations manager with one-hour
1:45.3	heating and air conditioning in Lancaster, Pennsylvania. Nate will ask Aaron some questions.
1:51.8	Aaron will give the answers, and then occasionally Nate and I will chime in, but by and
	...

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