Bonding and Rapport - Part 2 - Special Guest: Aaron Buckwalter

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 4 January 2021

⏱️ 40 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In today's show, we interview special guest Aaron Buckwalter. Aaron entered the industry as a comfort advisor selling HVAC equipment to customers in need of system replacement. He eventually grew through the company and currently serves as operations manager for One Hour Heating and Air Conditioning in Lancaster, PA. Aaron brings a lot of wisdom in the form of communication training and combines it together with years or experience in the field to provide a really unique and effective conversation. Our subject matter for the episode is bonding and rapport, otherwise known as getting to know the customer to help establish trust and understanding.

Transcript

Click on a timestamp to play from that location

0:00.0	I am, I think, at heart, somebody that enjoys learning.
0:07.3	And through conversations I've had with many, many customers over those years, there's just a wealth of information I gained.
0:15.6	Information might not be a great way to describe it, but knowledge of different things in life, things different people
0:22.2	enjoy. And so there's a bond there that takes, and it's not a fake, it's not a fake bond. Hey, I want
0:28.3	to talk about because, no, it's a genuine interest in who they are.
0:37.1	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian, and we have a special guest today.
1:21.6	Aaron Buckwater comes to us from one-hour heating and air conditioning.
1:25.1	What's up, guys?
1:25.9	Yeah, welcome here, Aaron.
1:26.8	Appreciate it. Thank you. Awesome. Nate, welcome. Yeah. Good to see you, bro.
1:31.2	Episode one. Episode one. It's going to be hot. Yeah. So what we want to talk about more in this
1:36.7	podcast than anything is how to help you. And by you, we mean technician in the field,
1:41.5	whether you're in plumbing, heating, air conditioning, or electrical.
1:45.6	This podcast is designed to be specific to your needs. And when we say your needs, we're talking
1:50.6	about what does it take to serve the customer? What does it take to be with them in the field,
1:55.0	in the home? What does it take to not only take care of them technically, but also take care
1:59.2	of them in a way that they feel like they got their money's worth, they got exactly what they wanted, and they feel great at the
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Brian Burton & Nate Minnich, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Brian Burton & Nate Minnich and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.