what happens sometimes when somebody makes an investment in themselves and you can even ask him like is

this the first you know significant investment you've made in yourself they might say yeah it might say no

it doesn't matter uh what can happen is is you're excited and when you get off this call you might start

having some feelings of did i make the right decision i want you to understand that that's normal all right

reach out to me if you are feeling any kind of way.

We can talk through it.

All right.

Because listen, this should be hard.

This should be scary.

Every important point of transformation and change is going to come at the other end of your comfort zone.

Yo, what up everyone?

Welcome to the FitBiz podcast.

Jordan here with a really great episode. I'm excited to share

with you guys how to eliminate refunds, how to create better client experience, how to reduce

the amount of what you would call escalation. Escalation meaning, you know, somebody is not happy or

whatever, right? They just want to refund. And I'm going to share with you like the five both

onboarding and retention keys to minimize the amount of refunds that you get.

And this is through trial and error that we've learned in our own fitness business

over the last several years and things that we also do within IFCA.

And within IFCA, we maintain a 2% refund rate between one and two.

Whereas in our fitness business, we maintained also a 98% retention rate,

meaning we only had a 2% refund rate. Okay. So that means out of every, you know, 100 people we brought in about one or two

...