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Your Virtual Upline Podcast

342: How to Create a Great Customer Experience

Your Virtual Upline Podcast

Bob Heilig

Education, Careers, Self-improvement, Business

4.91.7K Ratings

🗓️ 17 February 2023

⏱️ 22 minutes

🧾️ Download transcript

Summary

Have you ever taken the time to step back and consider what the EXPERIENCE is like for a CUSTOMER that buys from your business?

If you haven't yet, then I want you to understand that improving your customer experience is one of the easiest ways to…

1. Increase your revenue and make more profit

2. Create more opportunities for your business

The problem is, most people in our profession only focused on the value of the initial sale – not thinking longer term – building relationships and creating an experience for customers.

This 2023, it's no longer about marketing and sales, it's more on customer experience and delivering customer results.

In this episode, I'll teach you how to create a memorable customer experience and make a difference in the lives of your customers. 

Listen to Learn

00:14 - Why customer experience is key to profitability? 

02:45 - QUESTION: What percentage of your customers buy from you more than once?

04:30 - 2 signs that show your customers are happy 

06:00 - QUESTION: What's the lifetime value of a customer in your business?

10:34 - Customer service vs. Serving your customers

12:17 - How to bring more value into your customer relationship 

15:34 - Actionable steps to personalize the process 

19:40 - The #1 way to build relationships and trust

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Transcript

Click on a timestamp to play from that location

0:00.0

Hey Bob here and welcome back to your virtual upline podcast where we give network

0:12.4

marketers the mindset, strategies and skills that you need to build the business and life

0:18.8

of your dreams.

0:20.2

Hey Bob here, welcome back to the show episode 340 to today I want to teach you how

0:29.9

to create a memorable customer experience.

0:36.0

And so the question that I want to ask you is kind of starting off here today.

0:40.4

Have you ever taken the time to really step back and consider what the experience is

0:46.2

like for a customer that buys from your business?

0:50.5

This is one of the most important questions I think you can ask yourself in 2023 because

0:55.1

improving your customer experience is one of the easiest ways to make more money and

1:03.0

create more opportunities for your business.

1:06.4

And this is actually one of the core focuses of love, serve, grow.

1:11.4

You know, love, serve, grow is really it's a framework for building a transformational

1:16.2

business.

1:17.2

And when we think of being more transformational and less transactional, when I think of

1:21.3

transactional, I think of focusing on everything getting that you have to do to get somebody

1:27.5

to buy sales, marketing, it's not that that's not important, but people that have more

1:33.1

of a transactional approach to their business, they don't spend enough time focusing on

1:37.1

what happens after somebody buys.

1:40.0

And one of the lessons that has taken me a very long time to learn in our company is the

1:43.4

way that you build long term sustainable results isn't by selling more people because

1:48.8

if you're selling more people, but the thing you're selling them is really not that great,

...

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