24: Client Management
Hustle Humbly Podcast
Alissa Jenkins & Katy Caldwell
4.9 • 916 Ratings
🗓️ 20 January 2020
⏱️ 48 minutes
🧾️ Download transcript
Summary
💡 In This Episode
Katy and Alissa share the one class they wish every agent had to take: Client Management. It's more than just answering the phone — it's about being a leader and protector in every transaction.
You'll get real strategies for setting expectations, managing time, creating healthy boundaries, and working with even the most challenging clients.
🧰 Resources Mentioned
🥂 Toast of the Episode
To every agent who chooses clarity and communication over chaos. 🥂
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Submit your topic ideas and toasts to hello@hustlehumblypodcast.com
Follow us on Instagram @hustlehumblypodcast
🔖 Episode Tags
client communication, real estate boundaries, setting expectations, realtor client tips, client relationship management
Transcript
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| 0:00.0 | Oh, God. I don't feel ready. Okay. I am ready. I'm good. Okay, good. Okay, good. That was fast. |
| 0:07.4 | I prepared so quickly. Hi, y'all. Welcome to Hustle humbly. It's Alyssa and Katie, and we are two |
| 0:12.2 | top-producing realtors in the Baton Rouge market. We work for two different companies where we should be |
| 0:16.7 | competitors, but we have chosen community over competition. The goal of our podcast is to encourage you to find |
| 0:21.8 | your own way in business. So stop comparing yourself and start embracing your strengths. |
| 0:27.1 | All right. Tell them what episode it is. 24? Is that right? That's right. It's episode 24. |
| 0:35.6 | Hi and welcome to episode 24. |
| 0:38.1 | Client management. If there was one class that I could force every realtor to take as a requirement of their license, it would probably be client management. |
| 0:52.5 | I can't believe it took us this long to even get to it. Now, we have |
| 0:56.7 | touched on some of these topics, but to dedicate a whole episode to client management. |
| 1:01.8 | Well, I think that the most important part of dedicating a whole episode to it is people don't |
| 1:09.0 | even think about that term. Right. They don't even, they're not even |
| 1:11.9 | the mindset of like, what does that even mean? I bet some people think that we're going to start |
| 1:16.6 | talking about actual technology and databases and things that are managing your, I don't think |
| 1:22.7 | we're actually talking about any of that. Nope. Not at all. Because client management is more about managing people. |
| 1:29.4 | Correct. And it's funny because you know I'm a big advocate of saying I'm not self-employed. |
| 1:34.0 | Right. Yes. I love that. I'm client employed. Without my clients, I'm not employed. Correct. However, |
| 1:40.3 | you're still the boss. Yes. As the realtor, you're the professional. Yes. You have to manage everything. Yep. You have to have, |
| 1:47.6 | and I think the biggest part of client management is confidence. Oh, 100%. If you're not confident, |
| 1:54.6 | you are not going to be able to take the bull by the horn and lead the show. Deliver those |
| 2:00.5 | difficult messages. Yeah. You've got to be, |
| 2:03.1 | you've got to be in charge. You are managing people. People, you're managing people. And I think like |
... |
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