155: Poker Face: Managing Your Personal Opinions
Hustle Humbly Podcast
Alissa Jenkins & Katy Caldwell
4.9 • 916 Ratings
🗓️ 25 July 2022
⏱️ 51 minutes
🧾️ Download transcript
Summary
Do you have a good poker face… or are you accidentally sabotaging your deals with what you say?
In this episode, we're diving into managing your personal opinions—what to say, what NOT to say, and how your words can directly impact your client's success.
Because the truth is… it's not just about what you think. It's about what you communicate.
From showings to negotiations to conversations with other agents, we're breaking down how to stay neutral, professional, and strategic—without losing your authenticity.
We're sharing real-life stories (including cat-smell houses, camera moments, and feedback that cost buyers the deal 👀) and how small comments can make a big difference.
You'll also hear how to guide clients without influencing them, protect their position in negotiations, and avoid oversharing—whether it's about the house, the transaction, or even your own life.
If you've ever said something and immediately thought, "I shouldn't have said that…" this episode is for you.
Here's what we cover in this episode:
-Why managing your personal opinions is critical in real estate
-How to avoid influencing your client's decision (too early)
-What to say (and not say) during showings
-Why you should let clients react first
-How to use facts instead of opinions
-The "poker face" approach to negotiations
-Why you shouldn't reveal too much to other agents
-How feedback can cost your client the deal
-Real examples of deals impacted by agent communication
-What to say when a house has… issues 😅
-Why you should assume you're always being recorded
-How to handle cameras and seller surveillance
-Why oversharing personal details can hurt professionalism
-Setting boundaries while still being relatable
-How your communication can protect (or hurt) your client
Products, People & Resources Mentioned:
-Email Templates 101: http://emailtemplates101.com
-Agent Systems 101: http://agentsystems101.com
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Music:
Straight A's by Connor Price → https://connorprice.shop/
The Good Life by Summer Kennedy → https://soundcloud.com/summerkennedy/the-good-life
Be The One by Matrika → https://uppbeat.io/t/matrika/be-the-one
Transcript
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| 0:00.0 | Y'all, the wait is over! Black Friday Deal Week is here! |
| 0:06.0 | It's time to snag all the hustle-humbly goodness you've been eyeing. |
| 0:09.5 | Just head over to our website for the exclusive savings. |
| 0:13.0 | This is our biggest sale of the year, perfectly time to help you prepare for a prosperous 20-25. |
| 0:19.5 | Now is the time to get the tools you need to put systems in place and run your business more |
| 0:24.2 | efficiently. |
| 0:25.4 | Don't miss each day's deal. |
| 0:27.5 | Visit hustle humblypodcast.com slash deals and start shopping now. |
| 0:32.8 | That's hustle humblypodcast.com slash deals. |
| 0:39.7 | You know, the cat doesn't come with the house. |
| 0:41.7 | We just have to figure out if it's going to always smell like cat. |
| 0:47.1 | So I told the beekeeper, I said, you have to be the conservationist. |
| 0:52.4 | That's fine. |
| 0:53.1 | I'm just going to make you paint it if you ever call me to sell it. So you do you |
| 0:58.4 | Look, there's so much room for the activities. So much room. She never responded. No response? No response |
| 1:05.8 | No response. Like it's poker. I don't want them to know what I'm holding, okay? |
| 1:14.3 | Hi, y'all. |
| 1:15.1 | Welcome to Hustle Humbly. |
| 1:16.2 | It's Alyssa and Katie, and we are two top-producing realtors in the Baton Rouge market. |
| 1:20.2 | We work for two different companies where we should be competitors, but we have chosen community over competition. |
| 1:25.2 | The goal of our podcast is to encourage you to find your own way |
| 1:28.1 | in business. So stop comparing yourself and start embracing your strengths. Hi, Alyssa. Hey, Katie. |
... |
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