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Negotiate Anything

Why Deep Listening Is the Most Persuasive Thing You Can Do

Negotiate Anything

American Negotiation Institute

Education, Careers, Business

4.8659 Ratings

🗓️ 3 July 2025

⏱️ 59 minutes

🧾️ Download transcript

Summary

What if the key to changing someone’s mind isn’t speaking louder—but listening deeper? Buy the Book: ⁠Deep Listening: Transform Your Relationships with Family, Friends and Foes - by Emily Kasriel⁠ In this episode, Kwame sits down with award-winning BBC journalist and executive coach Emily Kasriel, whose revolutionary eight-step framework for deep listening has trained over 1,000 leaders in 119 countries—from IBM executives to British army officers. Together, they dive into the uncomfortable truth: most of us think we’re listening... but we’re actually just waiting to speak. You’ll learn: Why listening doesn’t mean agreement—and how this single idea can transform conflict How to disarm defensiveness with one powerful question The neuroscience behind why we shut down during disagreement How deep listening can unlock collaboration, connection, and even persuasion Whether you're dealing with workplace tension, a heated argument at home, or polarized conversations in your community—this episode shows you how to transform pressure into presence, and resistance into real connection. Because the most persuasive people aren’t always the ones who speak best… they’re the ones who listen like it matters. Connect with Emily www.emilykasriel.com Buy the Book: Deep Listening: Transform Your Relationships with Family, Friends and Foes - by Emily Kasriel Contact ANI ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Request A Customized Workshop For Your Company⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Kwame Christian on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠negotiateanything.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!

Transcript

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0:00.0

What if you're accidentally pushing away the people that you care about the most and you don't even realize you're doing it?

0:06.9

We've all been there, the heated argument that spiraled out of control, the workplace conflict where nobody felt heard, the family dinner that turned into a battlefield.

0:16.0

Here's the truth. Most of us think we're listening, but we're actually just waiting for our turn to talk,

0:21.8

and it's destroying our most important relationships.

0:26.0

Meet Emily Casriel.

0:27.5

She's an award-winning BBC journalist, executive coach, and one of the world's leading experts

0:32.2

on transformative communication.

0:34.6

After two decades reporting from five continents and leading global initiatives

0:38.5

like BBC's Crossing Divides, Emily developed her groundbreaking eight-step deep listening framework

0:44.2

that is now trained over 1,000 leaders across 119 countries from IBM executives to British

0:51.3

Army officers. Her new book, Deep Listening, Transform Your Relationships

0:56.3

with Family, Friends, and Fos is set to publish with Harper Collins, and today she's

1:01.0

breaking down exactly how curiosity, empathy, and respect can turn your toughest conversations

1:06.7

into breakthrough moments. In this episode, you'll discover how to stay grounded when someone's attacking your values,

1:13.6

the neuroscience behind why we shut down during conflict, and the specific questions that can

1:18.6

disarm even the most defensive person.

1:21.6

And again, we have had over 1,600 episodes, and the way she approaches deep listening

1:26.6

is truly unique.

1:28.9

So whether you're navigating workplace tensions, family drama, or trying to bridge divides

1:34.1

in your community, this conversation gives you the tools to listen so people feel truly understood,

1:39.4

even when the stakes are highest.

1:42.1

Are you ready to transform conflict into connection?

...

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