Quick heads up before we start.

The Waste No Day Boot Camp is coming to Phoenix, March 19th, and 20th.

Two days of advanced in-home sales training, live roleplay, objection mastery, and real-world

reps that will change how you sell and communicate forever.

If you've been listening but haven't stepped into the arena yet, this is your move.

Go lock in your seat

today. Wasteo Day boot camp.com. Shyness shows up to the client as hesitation, as doubt in your

own mind. You notice something, you don't say. You feel something. You don't acknowledge it. You think of a

thoughtful line to say or conversation to have, but then in your own quiet dialogue, we talk

ourselves out of it. And the person who suffers the most is the client.

Welcome to the Waste No Day podcast, a podcast specifically for and about the home services

industry as it relates to plumbing, heating, air conditioning, and electrical.

More than a podcast, Waste No Day is a credo, a determination, a mindset.

It is a never-ending discipline. It is a refuse to lose pursuit. It is a never-ending discipline.

It is a refuse to lose pursuit.

It is a wake-up call every morning to wait no day.

Now here's your host, Brian Burton and Nate Minnick.

Hey, welcome to another episode of the Way Snow Day podcast, your host, Nate and Brian, hanging out with you again. Looking forward to another great episode. This week we're going to be

talking about a perhaps less familiar topic than our show is used to, but one that is very much important, and that is

around the idea of hospitality. We're going to focus on some concepts, and I'm sure we'll talk

about a book or two, and one of those is one of my favorites. We'll get to that in a second, but it's

going to be a good show, and we're going to be talking about that for the reasons of understanding

...