4.8 • 705 Ratings
🗓️ 16 June 2020
⏱️ 73 minutes
🧾️ Download transcript
Joseph Sheehan is the owner of Colony Pest Management, Inc. and the co-host of the Colony Confidential podcast. In 2003, after working for his father Ed’s company—a part-time position he held since he was five years old—he established Colony. Since then it has grown to $2.5 million in yearly sales by providing essential pest management services all over the New York Tri State area.
In this episode, we talked about pest control, customer service, team building, strategic planning, small business, environmental awareness...
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0:00.0 | I think the only way to grow is to let your margins drop. |
0:03.7 | And I think one of the biggest mistakes that first time entrepreneurs make is I'm doing the work. |
0:10.8 | And they don't value themselves as they should. |
0:14.2 | So especially I see it a lot in my industry where guys start out and something that should be 50 bucks, let's say, they charge 30. |
0:21.1 | And then they start to get employees and they're like, oh, my God, I'm making no money on this |
0:25.4 | $30 job anymore because they didn't price it right originally for growth and to get where they |
0:30.4 | want to go. I agree with you 110% on that. |
0:33.3 | Like, anybody out there listening that is starting a business today, make sure you know the industry |
0:39.4 | pricing and try and stick within that because I think a lot of people try and sell on price |
0:45.4 | instead of on quality, especially in the home service business. Even, I mean, commercial, |
0:50.9 | it's a combination of both price and quality. But in the home service, I feel like |
0:55.0 | when you get that residential customer and you do quality work and they agree to your |
1:00.5 | price already, it's a customer for life because it's the quality and the pricing that works together. |
1:05.2 | Because sometimes you could even lose a job if you're too cheap. They're like, why is this guy so |
1:08.7 | cheap? Welcome to the home service expert, |
1:11.9 | where each week Tommy chats with world-class entrepreneurs and experts in various fields, |
1:17.1 | like marketing, sales, hiring, and leadership, |
1:20.2 | to find out what's really behind their success in business. |
1:24.0 | Now, your host, the Home Service Millionaire, Tommy Mello. |
1:32.9 | Welcome back to the home service expert. |
1:34.9 | It's Tommy Mello here with Joseph Sheehan, and he's out of New York, and he is a specialist |
1:41.4 | when it comes to pest control, customer service, team building, strategic planning, |
... |
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