Why Avoiding Conflict Costs You More
Negotiate Anything
American Negotiation Institute
4.7 • 748 Ratings
🗓️ 22 February 2026
⏱️ 75 minutes
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| 0:00.0 | Welcome to this negotiation masterclass edition of Negotiate Anything. |
| 0:04.1 | With over 1,600 episodes featuring some of the world's brightest minds, we've carefully curated three powerful conversations for you. |
| 0:12.1 | What makes this so special is that you'll hear how different experts from different industries approach the same challenge in their own unique ways. |
| 0:20.4 | Our goal is to give you multiple perspectives so you can build their own unique ways. Our goal is to give you multiple perspectives |
| 0:22.5 | so you can build your own unique style. Success doesn't look the same for everyone. And in this |
| 0:27.8 | masterclass, you will see exactly why. Let's dive in. Malina, welcome back, my friend. Oh, thank you. |
| 0:35.6 | I'm always very excited. I'm always excited to talk to you |
| 0:38.7 | and definitely always excited to be on the show. So thanks for having me. Likewise, the feelings are |
| 0:43.0 | mutual. And listeners, I want you to know how much of a treat this is because like the last |
| 0:47.6 | couple times, Malina and I tried to record an episode. We just chatted as buddies. And then we're like, |
| 0:53.1 | wow, it's been an hour and a half, |
| 0:54.7 | maybe next time. So we're going to get it done this time. And so for the listeners who haven't |
| 1:02.0 | seen your previous episodes, can you tell them about yourself and what you do? Absolutely. So my |
| 1:08.1 | name is Melina Palmer. And I am an applied behavioral economist. And so that is understanding the psychology of why people act, choose change and buy. And what I do is help people to understand how the brain really works instead of how we think that it should. and then how to better communicate with the brain, |
| 1:28.8 | whether it's your own brain or it's helping to get employees to buy in or customers to buy. |
| 1:34.2 | And that's what I do with businesses. |
| 1:36.4 | This is great. |
| 1:37.8 | And by chance, do you have a book and a podcast? |
| 1:41.4 | I have two books and a podcast. Yeah, thanks. So, yeah, so my podcast is called |
| 1:49.0 | the brainy business and talks about all these things here that I was just saying. My first book |
| 1:55.3 | is called what your customer wants and can't tell you. And the second is what your employees need |
| 2:00.6 | and can't tell you. And that second is what your employees need and can't tell you. |
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