What It Actually Takes to Be the Leader People Remember

Negotiate Anything

American Negotiation Institute

Education, Careers, Business

4.8 • 659 Ratings

🗓️ 1 July 2025

⏱️ 32 minutes

🔗️ Recording | iTunes | RSS

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Summary

Most leaders focus on results. The best ones focus on people. In this powerful conversation, Kwame Christian sits down with legendary leadership expert Mark Miller — a man who spent over four decades building Chick-fil-A from the inside out — to uncover the truth about what actually makes someone worth following. Forget titles, tactics, and charisma. This episode dives into the five fundamentals of uncommon leadership — including the one thing most leaders ignore: the heart. You’ll learn: Why technical skills aren't enough to inspire loyalty How to balance results and relationships without burning out The leadership habit that instantly sets you apart What real courage looks like in tough conversations Why “thinking others first” can change your life and your team If you’ve ever wondered what separates forgettable bosses from the leaders who change lives, this is the blueprint.

Transcript

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0:00.0	Hey, I'm Kwame Christian and you are about to step into the world of Negotiate Anything,
0:06.2	the number one negotiation podcast in the world where we teach you how to make difficult conversations easier while getting more of what you want in the process.
0:14.7	Each episode is packed with practical tips and strategies from the experts.
0:19.5	We delve into negotiation, conflict resolution,
0:22.7	and leadership skills that are crucial in both business and in life. Whether you're closing a deal,
0:28.3	managing a team, or navigating personal relationships, negotiate anything provides you with the tools
0:33.9	you need to succeed. Our conversations are real, relatable, and most importantly, rooted
0:39.8	in practicality. So if you're ready to transform your conversations and elevate your negotiation skills,
0:46.2	join me on Negotiate Anything. Subscribe and listen on Apple Podcasts, Spotify, or wherever you love to
0:52.7	listen. Let's make every conversation a winning negotiation.
0:58.9	Mark, thanks for joining us today. Oh, it's my pleasure. Thanks for the opportunity.
1:04.0	Yeah, absolutely, my friend. So how would you get it started by telling us a little bit about
1:07.8	yourself and what you do? Well, I spent about 100 years selling chicken.
1:13.0	I used to work for Chick-fil-A Incorporated.
1:15.8	I started as an hourly team member.
1:17.8	I was awful. We won't get into that.
1:20.4	I made my way to the corporate headquarters,
1:23.4	and I became the 16th corporate employee for Chick-fil-A.
1:27.8	Started working in their warehouse and their mailroom.
1:30.4	And that was about 45 years ago.
1:32.9	I had trouble holding down a job all those years within the business.
1:36.6	I worked all over the business.
	...

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