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Negotiate Anything

How to Build Trust—Even with People Who Don’t Trust Anyone

Negotiate Anything

American Negotiation Institute

Education, Careers, Business

4.8659 Ratings

🗓️ 30 June 2025

⏱️ 35 minutes

🧾️ Download transcript

Summary

What is trust, really? In this special LinkedIn Live edition of Negotiate Anything, Kwame Christian breaks down the psychology behind trust—and why it’s so easy to lose but so hard to rebuild. Drawing on research, real-life examples, and audience questions, Kwame explores how trust is more than a strategy—it’s a feeling, a positive bias, and a fragile emotional bank account. You’ll learn: Why respect, empathy, and safety are the foundations of trust What it means to make “deposits” into a relationship How to rebuild trust after a mistake—or an ethical breach What to do when you're dealing with someone who doesn’t trust anyone And how to protect yourself from the dark side of trust Whether you're leading a team, managing clients, or repairing a broken relationship, this episode gives you the practical tools and mindset shifts to build deeper, more resilient trust—one drop at a time Contact ANI ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Request A Customized Workshop For Your Company⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Kwame Christian on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠negotiateanything.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!

Transcript

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0:00.0

All right, peeps. So check this out. When you think about trust, how would you define trust?

0:05.4

Let's just build a definition here in the comments. I want to see what y'all come up with.

0:10.0

So let's go. Let's check out the comments here. What is trust? How would you define trust?

0:19.9

Okay. So I'll give you some time. I know there's about a 30 second leg.

0:23.7

So as you're typing this into the comments, I think before we get into how to build trust and

0:29.0

things like that and utilize trust in our relationships, we have to get a good idea of what

0:33.4

trust actually is, you know? So perfect. Respect. Good. Yeah, it is hard to build trust with

0:41.9

somebody if you don't have respect for them, right? Or they don't feel respected by you.

0:46.2

That should be another LinkedIn live talking about what respect is. We're talking about trust.

0:50.7

Let's talk about respect next. So yes, that's important. And remember,

0:55.0

respect is about perspective too, because you might think you're being respectful to somebody,

0:58.9

but they might still feel as though you are being respectful, disrespectful to them. So we have to

1:03.7

figure out what respect means to them in order to effectively respect them. So that's great.

1:08.7

Good. So we have commitment. George, that's big. That's really big.

1:12.2

Because trust takes time. Trust takes time. And I remember in one of my keynotes, somebody came up after me,

1:20.8

after the keynote and came up to me and dropped this gem. He said, trust is gained in drips, but lost in buckets.

1:30.3

So it's gained in drips and lost in buckets.

1:33.3

So over time, just through repeated interactions, it's like dropping a little bit of water

1:37.3

into that relationship bucket.

1:39.3

But if you make one mistake, if the mistake is big enough, you just dump that whole bucket out, right?

1:44.6

So yes, you have to have commitment.

1:46.7

Nicoline says mutual respect and honest communication.

...

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