We spend 12 million hours a week on the phone with health insurance

An Arm and a Leg

Documentary, Health & Fitness, Medicine, Society & Culture

4.8 • 1.1K Ratings

🗓️ 29 June 2013

⏱️ 20 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Body: Yup. A Stanford professor measured it. So… we should probably learn how they actually make money, understand their incentives.

Transcript

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0:00.0	Hey there, please forgive me for subjecting you to this.
0:04.7	Thank you for calling the State Health Benefits Program and School Employee Health Benefits
0:10.2	Program.
0:11.2	Sound familiar?
0:12.2	Horizon Blue Cross Blue Shield of New Jersey. Sound familiar. And again, I am so sorry to subject you to it.
0:15.0	But have you ever wondered how much in my life am I going to spend on this call?
0:20.0	Have you ever wondered how much in my life am I going to spend on this call?
0:24.0	W dot horizon blue.com.
0:27.0	I mean they're not even giving me a number to press so I can sit on hold.
0:30.0	Also referenced on the back of your ID card.
0:33.2	Just to sit on hold, I've got to listen to all of this.
0:35.7	Options have changed.
0:37.1	Well, I've got an answer for you.
0:39.2	You may not like it.
0:40.3	I don't like it.
0:41.5	But a professor at Stanford measured it.
0:44.0	And as a nation, we spend 12 million hours a week on the phone with our health insurance.
0:50.0	To speak to a health guide agent regarding your benefits, claims, and bonus.
0:57.0	And of course, this is just one of the ways we get frustrated by health insurance.
1:00.8	We've got a big battle to fight, and the professor who did that research will remind us
1:04.8	we've got a lot to learn about what and who were fighting.
1:12.4	This is an arm and a leg, a show about why health care costs so freaking much and what we can maybe do about it.
	...

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