Hey welcome again to the John Maxwell Leadership Podcast. Thank you for leading and thank you for leading well.

Today I am joined by my co-host Jason Brooks and we are going to take a couple of clips that John Maxwell and Casey Crawford, the founder and CEO of Movement Mortgage.

We are going to take a couple of the clips from their recent conversation in the series Leadership When It Matters Most.

We are John Highlight some leaders that are leading right now when it matters the most.

This first clip is talking about focusing on the people and how to put people over profits.

Now if you will go to the link Maxwell Podcast dot com forward slash vision you will be able to watch the full Facebook live video of John of Casey Crawford and myself and about a 55 minute conversation that we have.

We also have some notes there for you to follow along.

Now in this first clip there is a point in the discussion where Casey shares about starting his company Movement Mortgage during the 2008 financial crisis.

His vision was to create a mortgage company that people could trust and he has been wildly successful at accomplishing and seeing this vision come true.

So here is our first clip then Jason and I will come back and offer some thoughts and application.

Casey everything you just described let's not forget was in crisis and I'm sure the crisis paved the way for you to be able to revolutionize the customer experience.

So let's stay in that mindset because Dan's question from Stuart Florida says what is the best piece of advice you would give a business owner in the current world economy.

So I would go back to the time that the movement was with first and found it and it was founded in the time of crisis and because of that time of crisis it was evident it was just so abundantly evident that the world was crying out for a financial services company they could believe in that had a heart that was going to act in the best long term best interest of another we define love like this we just not bring definition of love we say to love is to act in the long term best interest of another.

And high school pre-skilled that's it means work for a long time love can mean a lot of things other languages have multiple words for love we define it as a verb we say to love is to act in the long term best interest of another and you know 708 it was abundantly clear to me that in the time of crisis the world was crying out for that.

Now we had to think about how to do that in very small very tangible ways to bring tangible value to customers each and every day by the way we under wrote their loans by the way we serve them in the mortgage process.

But we also want to have a bigger more transcendent purpose to those little finite games right as Simon would talk about those finite games how they laddered up into an infinite game.

How serving them in their individual more is laddered up to it to an infinite purpose and I think at times of crisis would have been really profoundly gratifying to me and encouraging to me is that when we've gone through this next season of crisis in our nation the rallying cry back to our purpose has been much more about.

That infinite game that we've been playing about the finite tactics we use to bring value in any particular season because frankly we did create a movement of change the regulatory agency in our industry right now.

Has shifted they said hey we want lenders to let you know before you oh i said we were we were doing that before was cool.

That's it and that's become a standard operating practice of made the biggest banks in America now is is kind of they've replicated a lot of elements of our mortgage process that's what you know that's what leaders do and then.

So so now we continue to ship tactics but our our infinite purpose hasn't shifted so I would encourage any business leaders out there right now.

I love Simon saying i'm so glad you guys had him on it's like godly.

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