Upfront Agreements - Part 1

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 1 March 2021

⏱️ 39 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today’s show, we discuss the topic of upfront agreements. Learning how to game plan a client meeting can be an internal fight. So often what goes “right” in our heads seems to fall apart in shoe leather. Upfront agreements are a tool of simplicity that can be used throughout a client experience to help everyone stay on the same page. The idea is to eliminate the unknown and unexpected and replace it with a mutually agreed upon outline of the call schedule. While simple in nature, the discipline of employment can be the downfall. Hosts Brian and Nate explain the idea of upfront agreements and share some advice on how they can be utilized.

Transcript

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0:00.0	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating,
0:22.7	air conditioning, and electrical. More than a podcast, Waste No Day is a credo, a determination,
0:29.4	a mindset. It is a never-ending discipline. It is a refuse to lose pursuit. It is a wake-up call
0:36.0	every morning to waste no day. Now here's your host,
0:40.5	Brian Burton and Nate Minnick.
0:50.7	Hey, welcome to another episode of the Waste No Day podcast. I'm your host, Nate.
0:55.0	And I'm Brian.
0:56.0	We are coming at you with a new dropped episode this Monday.
1:00.0	Hope you are starting your week off strong.
1:03.0	And of course, we have a new topic for you.
1:05.0	This time we're going to be focusing on the idea of upfront agreements.
1:09.0	And to start our conversation, we go to Brian for a quote.
1:12.9	This quote's going to be paraphrased, Nate, as I remember this man saying this.
1:17.7	I do not remember the exact quote, but I got the general idea of what he was saying.
1:26.0	You can't get upset with a client for doing something that you never told them they
1:31.2	couldn't do.
1:32.2	David Sandler.
1:34.4	Thanks, Brian.
1:35.3	Constant reminder of why oxymorons are a thing.
1:39.0	Paraphrased quotes.
1:42.5	Close enoughs.
1:43.5	Let's call them close enoughs and what he was saying was um if if you're on a
	...

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