Welcome back to the Look and Sound of Leadership, an ongoing series of

executive coaching tips designed to help you be perceived in the workplace

the way you want to be perceived. I'm Tom Hentrel, your

executive coach and today we're talking about how to turn values into behaviors.

Anil began managing a team behaviors.

Aneel began managing a team whose reputation for customer service was pretty poor.

The team's primary responsibility was creating complex reports for other groups inside the company.

The word about the team was that their output was consistently sloppy and late.

I don't get it, he told me.

The company's values are posted all over the place,

and one of those values is supposed to be customer-focused.

I keep telling the team they need to serve their customers and they insist that they do but they don't believe me Tom no one in the company thinks their customer focused

But they don't seem to have a clue what I'm talking about

After he and I talked a while, I asked if I could tell him a story from my childhood.

He said, sure.

I told him that when I was growing up, my parents often repeated the saying many hands make the work fly.

To me that meant pitch in, be a team player, working together is great. This was a perfect fit for me. As the youngest of four,

I loved being included with my older siblings. I was a great team player, and so was my sister. But it wasn't the same for my brothers.

One brother only liked being part of a team when he could be the leader, when he couldn't. he wasn't a great team player. My other brother was

more of a loner so he often kept to himself he was a great worker he just

did his work quietly and separately.

Were we each modeling many hands make the work fly? I asked rhetorically.

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